Chapter 4: Troubleshooting

4. Troubleshooting

4.1 Troubleshooting Tips

The following troubleshooting tips are arranged in the order in which they should be executed (in most situations). If you are unable to resolve the problem after following these instructions, contact Black Box Technical Support at 724-746-5500

or info@blackbox.com.

Problem: All LEDs on the Local Extender are off.

Cause: The Local Extender is not receiving power from the USB port.

Solution(s):

1.Make sure that the USB connection between the Local Extender and host computer is properly installed.

2.Move the USB connector to another USB port on the host computer.

Problem: All LEDs on the Remote Extender are off.

Cause: The Remote Extender is not receiving power from the AC adapter.

Solution(s):

1.Make sure that the AC power adapter is properly connected to the Remote Extender.

2.Check that the AC adapter is connected to a live source of electrical power. Check that the remote power LED is illuminated.

Problem: Link LEDs on Local and the Remote Extenders are off.

Cause(s): There is no connection between the Local and Remote Extenders.

Solution(s):

1.Make sure that CAT5e cable is connected between the Local and Remote Extenders. Use CAT5e or better cable, UTP with a straight-through connector and no crossovers, and 8-conductor RJ-45 connectors at both ends.

2.Connect a short CAT5e patch cord between the Local and Remote Extenders to determine if the original CAT5e cable is defective.

Problem: Link LEDs are blinking.

Cause(s):

1.There is no connection between the Local and Remote Extenders.

2.Units may not be paired to each other.

3.Network switches exist on different subnets.

4.Network switch(es) are blocking traffic from the extenders.

Solution(s):

1.Make sure both the Local and Remote Extenders are connected together directly or are connected to active network switches.

2.Re-pair the units together.

3.Make sure the network switches can communicate with each other and are on the same subnet.

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IC408A

 

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Black Box IC408A, 4-Port USB 2.0 Extender over LAN manual Troubleshooting Troubleshooting Tips
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IC408A, 4-Port USB 2.0 Extender over LAN specifications

The Black Box IC408A is a robust 4-Port USB 2.0 Extender that utilizes LAN technology to deliver seamless connectivity over considerable distances. This device is specifically designed for enterprises and home users who require the ability to extend USB connections beyond typical limits while maintaining high-speed data transfer.

One of the standout features of the IC408A is its capability to support four USB devices simultaneously. This feature is particularly beneficial in environments where multiple peripherals, such as printers, scanners, and external hard drives, need to be connected with the same level of efficiency as a direct connection.

The IC408A supports USB 2.0 specifications, which allows for data transfer rates of up to 480 Mbps. This ensures that users can experience fast data transmission rates without significant lag, making it ideal for applications requiring real-time processing.

The extended range of the IC408A is made possible through the use of standard Ethernet cabling, enabling connections of up to 100 meters (328 feet) using Cat5e or Cat6 cables. This distance far exceeds the limitations of traditional USB cables, which are restricted to a maximum length of 5 meters. This versatility opens up new possibilities in office layouts and configurations, as devices can be positioned farther away from the host computer without sacrificing performance.

Another noteworthy characteristic of the IC408A is its plug-and-play installation. Users can effortlessly set up the extender without the need for specialized software or drivers. This ease of use makes it suitable for both technical and non-technical users, simplifying the process of extending USB connections.

In terms of device compatibility, the IC408A supports a wide range of USB peripherals, ensuring that users can connect various devices without worrying about compatibility issues. Additionally, it features built-in surge protection, enhancing the reliability and longevity of connected devices.

Overall, the Black Box IC408A 4-Port USB 2.0 Extender over LAN stands out as an essential solution for anyone looking to expand their USB connectivity options. With high transfer speeds, extensive range, easy installation, and compatibility with a broad selection of devices, it delivers practical functionality and efficiency needed in today’s fast-paced digital environments. Whether for business applications or personal use, the IC408A is a dependable choice for enhancing USB connectivity.
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