Troubleshooting guide
Progressive video
There is ghosting when progressive output is on.
Pictures not in progressive output.
Closed captions not displayed.
≥This problem is caused by the editing method or material used on
≥If the unit is connected to the television through VIDEO OUT or S VIDEO OUT terminal output will be interlace.
≥When progressive output is on, closed captions will not be displayed.
The number following “H” depends on the status of the unit.
≥Trouble may have occurred. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the AC power supply cord, and then reconnect it.
≥If the service numbers fail to clear, note the service number and contact a qualified service person.
≥You haven’t inserted a disc: Insert one.
≥You haven’t inserted the disc correctly: Insert it correctly. (8)
Sound incorrect
Television displays
Troubleshooting guide
Sound distorted.
Piercing noise comes from the speakers.
Effects do not work.
No sound
≥Set ADVANCED SURROUND to “OFF”. (10)
≥If you have connected a digital amplifier which does not include decoder, be sure to select “PCM” in
“DOLBY DIGITAL” or “DTS” in “AUDIO” menu. (17)
≥None of the audio effects work when the unit is outputting bitstream signals from the COAXIAL terminal. (7)
≥Some audio effects do not work or have less effect with some discs.
≥ADVANCED SURROUND does not work if you have changed the play speed. (9)
≥There may be a pause in sound when you change the play speed.
≥[DivX] Audio may not be output due to how files were created. (5)
“ERR H∑∑”
(∑∑ stands for a number.)
“ERR U11”
“/”
“NO DISC”
“CANNOT PLAY AUDIO”
“NO AUDIO”
≥Trouble may have occurred. The number following “ERR H” |
depends on the status of the unit. Turn the unit off and then |
back to ON. Alternatively, turn the unit off, disconnect the AC |
power supply cord, and then reconnect it. |
≥If the service numbers fail to clear, note the service number |
and contact a qualified service person. |
≥The disc may be dirty. (21) |
≥You haven’t inserted the disc correctly: Insert it correctly. (8) |
≥The operation is prohibited by the unit or disc. |
≥You haven’t inserted a disc: Insert one. |
≥You haven’t inserted the disc correctly: Insert it correctly. (8) |
≥Audio has not been recorded, or recorded in a format this |
unit cannot playback. Video playback only is possible. (5) |
RQTC0115
20
Recording
Cannot record to | ≥You cannot record WMA/MP3. |
|
digital recording | ≥You cannot record DVDs that have protection preventing | |
equipment. | digital recording. |
|
(Incorrect sound | ≥You cannot record DVDs if the recording equipment cannot | |
recorded.) | handle signals with a sampling frequency of 48 kHz. | |
| ≥Make the following settings: | OFF (10) |
| – ADVANCED SURROUND: | |
| – PCM OUTPUT: | UP TO 48 kHz (17) |
| – DOLBY DIGITAL/DTS: | PCM (17) |
|
|
|
Unit displays
≥You inserted a disc the unit cannot play; insert one it can. (4) ≥You inserted a blank disc.
≥You inserted a disc that has not been finalized. (4)
≥The disc may be dirty. (21)
≥You haven’t inserted the disc correctly: Insert it correctly. (8)
“THIS TYPE OF DISC CANNOT BE PLAYED. PLEASE INSERT A DIFFERENT DISC.”
“THIS DISC MAY NOT BE PLAYED IN YOUR REGION.”
“AUTHORIZATION
ERROR”
“RENTAL
EXPIRED”
≥You inserted a disc the unit cannot play; insert one it can. (4) |
≥You inserted a disc that has not been finalized. (4) |
≥You inserted a blank disc. |
≥You can only play |
“ALL” or multiple region numbers including “1”. (Cover) |
≥You are trying to play the DivX VOD content that was |
purchased with a different registration code. You cannot play |
the content on this unit. (13) |
≥The DivX VOD content has zero remaining plays. You |
cannot play it. (13) |
