Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, refer to “Product information” on page 22. (Reference pages are shown in parentheses.)
Power
No power. | ≥Insert the AC power supply cord securely into the household |
| AC outlet. (7) |
The unit is | ≥When “AUTO POWER OFF” is set to “ON”, the unit |
automatically | automatically switches to standby after approximately 30 |
switched to the | minutes in the stop mode. (17) |
standby mode. |
|
No operation
No response | ≥This unit cannot play discs other than the ones listed in |
when any buttons | these operating instructions. (4) |
pressed. | ≥The unit may not be operating properly due to lightning, |
| static electricity or some other external factor. Turn the unit |
| off and then back to ON. Alternatively, turn the unit off, |
| disconnect the AC power supply cord, and then reconnect it. |
| ≥Condensation has formed: Wait 1 to 2 hours for it to |
| evaporate. |
No response | ≥Check that the batteries are installed correctly. (7) |
when remote | ≥The batteries are depleted: Replace them with new ones. (7) |
Play doesn’t start.
No subtitles.
The subtitles overlap closed captions recorded on discs.
In
Repeat play is automatically canceled.
≥If a disc contains
≥This unit may not play WMA and MPEG4 that contains still picture data.
≥If playing DivX VOD content, refer to the homepage where you purchased it. (Example: www.divx.com/vod)
≥Display the subtitles. (10)
≥Clear the subtitles. (10)
≥The end of an item becomes point B when it is reached.
≥Repeat play may be canceled when you press [QUICK REPLAY] or [CM SKIP].
guide
control buttons | ≥Point the remote control at the remote control sensor and |
pressed. | operate. (8) |
Picture incorrect
No picture or | ≥Check the video or audio connection. (6, 7) |
sound. | ≥Check the power or input setting of the connected |
| equipment. |
| ≥Check that the disc has something recorded on it. |
You have | ≥While stopped, remove the disc, and then press and hold |
forgotten your | [1] (PLAY) and [∫] on the unit and then also press and hold |
ratings password. | [POWER Í/I] on the unit until “INITIALIZED” disappears |
Reset all the | from the television. Turn the unit off and on again. All |
settings to Factory | settings will return to the default values. |
Preset. |
|
Specific operation impossible or incorrect
It takes time | ≥Play may take time to begin when an MP3 track has still |
before play starts. | picture data. Even after the track starts, the correct play time |
| will not be displayed, however this is normal. |
| ≥This is normal on DivX video. |
The program play | ≥These functions do not work with some |
function do not |
|
work. |
|
|
|
Menu doesn’t | ≥Press [∫] twice and then press [1] (PLAY). |
appear. [VCD] with |
|
playback control |
|
Picture distorted.
Picture size doesn’t fit the screen.
Picture stops.
The television may display incorrectly or colours appear faded.
Menu not displayed correctly.
≥Ensure that the unit is not connected through a video cassette recorder. (6)
≥Make sure that progressive output has not been selected when the connected television is not progressive compatible. Press and hold [RETURN] until the picture displays correctly. The settings will return to “INTERLACE”.
≥[DivX] Change “SOURCE SELECT” in
≥Change “TV ASPECT” in “VIDEO” menu. (16)
≥Use the television to change the aspect. If your television does not have that function, change “TV ASPECT”. (16)
≥Change the Zoom setting. (10)
≥Picture may stop if the DivX files are greater than 2GB.
≥PAL discs cannot be played.
≥Connect to a progressive output compatible television to enjoy progressive video.
≥Restore the zoom ratio to “NORMAL”. (10)
≥Change “TV ASPECT” in “VIDEO” menu. (16)
Troubleshooting
RQTC0115
19
