Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Email

User Guide Messages

Move archived Google Mail messages to your message inbox

1.On the home screen, click the Messages icon.

2.Press the key > View Folder > Archive.

3.Highlight a Google Mail message or conversation.

4.Press the key > Move to Inbox.

Report spam sent to your Google Mail account

When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.

1.On the home screen, click the Messages icon.

2.Highlight a Google Mail message or conversation.

3.Press the key > Report Spam.

4.If necessary, click Yes.

Troubleshooting: Email

I can't send messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

Related information

Generate an encryption key, 282

Wireless coverage indicators, 237

Change or delete a contact, 182

Turn on or turn off a network connection, 233

Turn on or turn off data service or set roaming options, 235

Options for email filters, 78

Resend a message, 72

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