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Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Shortcuts

Models: SWD-1735726-0622010334-001

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User Guide

Tips and shortcuts

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map	Press I

Zoom out from a map	Press O

Move to the next direction on a route	Press N

Move to the previous direction on a route	Press P

Troubleshooting: Shortcuts

I can't use a shortcut

Try the following actions:

•Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.

•If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change the language, 31

Turn on or turn off audio and video shortcuts, 130

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Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Shortcuts

Contents

BlackBerry Bold 9790 Smartphone SWD-1735726-0622010334-001 Contents 122 198 257 316 Quick Help Getting started Your smartphoneYour BlackBerry smartphone at a glance New in BlackBerry About the BlackBerry ID Important keys Visit the Setup applicationFlashing LED color Description Flashing LEDKeys on the right side of your smartphone Right convenience keyApplication icons IconsPersonal organizer Instant messagingApplications MediaSounds and alerts BlackBerry Device Software updateFiles Social networking and mobile purchasingMessage inbox icons Home screen iconsBattery power level icons Typing iconsPhone icons Missed call Received call Placed call Voice mail message Calendar iconsCamera icons Video cameraYour Home screen Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Change themes Change where apps that you download appearShow, hide, or find an application icon Move an application iconClick Display Message on Lock Screen Feature availabilityChange what happens when you type on the Home screen Add a message that appears when your smartphone is lockedSecurity Security Status Information View IT Policy About downloading apps with the BlackBerry App World How to TopSet up an email address Find more informationAbout using your smartphone as a tethered modem Copy contacts from your SIM card to your contact listPress the key Copy All To Contacts Press the key Compose Text Message Send a text messageView a location on a map Lock or unlock your smartphoneTips Finding apps Turn on or turn off airplane modeTips Top Turn off word substitutionKey Mark Prior Tips Managing indicatorsTips Updating your software Key Mark ReadComputer Check for Updates. Connect your smartphone to yourAutomatically Update your BlackBerry Desktop Software Tips Doing things quicklyClick Change Sounds and Alerts Tips Extending battery lifeDevice Auto On/Off Display Screen DisplayMemory Use Image Size or Video Format fieldStorage section, change the Store Pictures or Store Videos Phone shortcuts Tips Keeping your information safeTyping shortcuts Press the Left Shift key or Right Shift keyDelete key Add, rename, or delete a folder on the home screen Personalize TopChange your ring tone, notifiers, reminders, or alerts Use a picture as your smartphone wallpaperAssign an application to a convenience key Add or change your signatureChange the language Change the display fontSet up speed dial for a contact Add or delete a contact alertAdd a contact picture for caller ID Troubleshooting Top Cant make or receive callsIm not receiving messages Cant send messages Screen turns off Forget my smartphone passwordEmail messages arent reconciling over the wireless network Organizer data isnt synchronizing over the wireless networkMedia player screen closes Cant pair with a Bluetooth enabled deviceKey Mark as Favorite Switch to the Favorites , Media , Downloads , and FrequentTips and shortcuts Tips Doing things quicklyTips Extending battery life Tips Finding apps Key Show All Icons . ToField Options icon. Click Device Software Updates Tips Updating your softwareThat you can download over the network Tips Managing indicators Tips Keeping your information safeIt from the Messages icon, click the icon Phone shortcuts Move around your message inbox Message shortcutsA message Your message inboxFile and attachment shortcuts A spreadsheetA presentation Typing shortcuts Pictures Media shortcutsAudio and video files Play the previous audio fileBrowser shortcuts On a webpageMove around a webpage Search shortcuts Calendar shortcutsTroubleshooting Shortcuts Map shortcutsCant use a shortcut Phone basics How to PhonePhone Phone at a glance Phone iconsPress the key To end a call, press the key Make a callAnswer or end a call Answer a second callMute a call Dial using numbers or lettersSwitch applications during a call Change your ring tone, notifiers, reminders, or alertsEmergency calls About using a headsetAbout emergency calls and Emergency Callback Mode If youre outside of a wireless coverage areaImprove sound quality during a call VolumeAdjust the volume Change the default volume for callsAbout call forwarding Call waiting, call forwarding, and call blockingChange the contact that is assigned to a speed dial key Turn on or turn off call waitingAdd, change, or delete a call forwarding number About call blockingBlock or stop blocking calls Turn on fixed dialing Change the call blocking passwordFixed dialing and smart dialing About fixed dialingConference calls About smart dialingAbout conference calls About call logs Call logsMake a conference call Create a phone number link for a conference callView or hide call logs in the Messages application Multiple phone numbersDelete call logs Add, change, or delete call log notesSort phone numbers or contacts on the phone screen Switch the active phone numberPhone options Turn on or turn off dialing from the lock screenChange how you answer or end calls with the holster Hide or display your phone number when you make callsPress the key Options In-call Settings Turn off the prompt that appears before you delete itemsTurn on or turn off TTY support Reset a call timerTurn on hearing aid mode About TTY supportCheck your voice mail About your voice mail greeting and voice mail passwordChange the voice mail access number and password Voice mailSome features arent available on my smartphone Troubleshooting PhoneMy phone number appears as Unknown in the Phone application Cant check my voice mailCant block calls Cant change the number of times that my smartphone ringsMy headset makes calls instead of my smartphone How to Voice commands Voice commandsTurn off choice lists for voice commands Change the language for voice commandsCant make calls using a voice command Troubleshooting Voice commandsHow to Messages MessagesMessages at a glance Send an email Check spelling Resend a messageBlind carbon copy a contact Save a draft of a messageDelete a message Attach a contact card to a messageView saved messages Reply to or forward an email or PIN messageView an address instead of a display name Save a messageClear the Confirm Delete check box Press the key Save Hide the new or unread message indicatorSet how long your smartphone stores messages Click a folderHow to Email Composing and sending email Send an emailAttach a file to an email Email filters About email filters Delete the disclaimer from an emailDelete the original text from a reply message Stop a message from sendingPress the key Filter by Sender or Subject Create an email filter based on a contact or subjectOptions for email filters Press the key Options Email FiltersChange, prioritize, or delete an email filter Turn on an email filterSynchronize email over the wireless network Press the key Options Email ReconciliationChange the Delete On field to Mailbox & Handheld About synchronization conflicts Manage email reconciliation conflictsStop forwarding email to your smartphone Organizing your email inbox About flags Viewing and replying to email About email account iconsPreview more of grouped email messages View email in plain text formatChange how a message inbox displays messages Add, change, or remove a flagChange how you group email messages Hide messages from the Messages applicationMark a message as read or unread File an emailAdd, move, rename, or delete an email folder Select the Hide Filed Messages check box Press the key Save Hide filed email from the message inboxEmail options Add or change your signature Receive only the first section of long email messagesClear the Save Copy In Sent Folder checkbox Select the Use Out Of Office Reply check box Set an out-of-office replyChange options for your personal email account Turn on or turn off read receiptsClear the Download Images Automatically checkbox Stop loading pictures in Html email messagesStop displaying recent contacts in email address fields Google Mail About Google Mail on your smartphoneCreate or delete a Google Mail label Add or remove a Google Mail starApply or remove a Google Mail label View Google Mail messages with a specific labelCant send messages Troubleshooting EmailMove archived Google Mail messages to your message inbox Report spam sent to your Google Mail accountEmail messages arent reconciling over the wireless network Im not receiving messagesSome messages no longer appear on my smartphone Number of new or unread messages is different than I expect Html email messages dont appear correctlySome email folders appear dimmed Email filters arent working correctlyAbout text messages How to Text messagesSome features arent available on my smartphone Text messagesComposing and sending text messages Send a text message Set the importance level for text messages that you send Picture Video Location Audio Voice Note Contact AppointmentClick a file Change how your text messages look Set whether pressing the Enter key sends text messagesAdd an appointment to your calendar from a text message Show names in the history of text messagesDelete the history from a text message Save a media file from a text messageSave a contact card from a message Set a wireless network type for sending text messages Block text messagesTurn off Word Substitution for text messages Stop receiving messages from a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingCell broadcasting About cell broadcasting Turn on cell broadcastingCant send text messages Troubleshooting Text messagesPersonalize Text messages Rename a cell broadcast channelPIN messages How to PIN messagesTroubleshooting PIN messages Create a link for a PIN102 103 Open and save an attachment How to AttachmentsAttachments About files and attachmentsOpen a link in a file or an attachment Click Save or Cancel Related informationSave a file or an attachment Send a fileAttach a contact card to a message Set font options for a file or an attachmentView properties for a file Contact cards About contact cardsBlock incoming messages Troubleshooting AttachmentsSkipped content bar appears in a document Security options for messagesClick Security Firewall Reset a blocked message counterPress the Reset Count or Reset All Counts Add a contact to your allowed sender listMIME-protected messages Sign or encrypt a messageEncrypt a message with a passphrase Add a certificate from a message Attachment indicators in S/MIME-protected messagesAttach a certificate to a message Download the certificate used to sign or encrypt a messageView encryption information for a weakly encrypted message Encryption status indicatorsIndicator Description View the certificate used to sign or encrypt a messageCheck the status of a certificate or certificate chain Message is strongly encrypted Message is weakly encryptedClick Security S/MIME About message classifications Change the default signing and encryption optionChange the default message classification Click Device Advanced System Settings Default ServicesClick Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messagesAbout IBM Lotus Notes native encrypted messages Encrypt a message using IBM Lotus Notes native encryptionIBM Lotus Notes native encrypted messages Cant open an attachment in an encrypted messageSelect the Use Conventional Encryption checkbox PGP protected messagesEncrypt a PGP protected message with a passphrase Attach a PGP key to a messageAdd a PGP key from an attachment Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from a messagePGP protected message status Encryption status indicators Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Click Security PGP Change the Default Key field Press the key SaveChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesClick Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message 122 How to FilesFiles and attachments File basicsSearch for a file that is saved on your smartphone Managing files and attachments 125 Copy, move, rename, or delete a fileHide a file or folder View a hidden file or folderMove around a spreadsheet View the table of contents in a documentView the content of a cell View tracked changes in a documentMove around pages in a multipage .tif file Switch presentation viewsSwitch slides Set display options for a spreadsheetTroubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Media How to MediaAdjust the volume Amplify the volume using the audio boost featureCopy, move, rename, or delete a file Improve sound quality for media filesTurn on or turn off audio and video shortcuts Sort media filesAbout transferring and synchronizing media files Change the Close Media Player When Inactive fieldView properties for a file Turn on or turn off media card supportSend a file Receive a media file using Bluetooth technology Supported audio and video file formats and extensionsFile extensions Video file formats Audio file formats How to Music MusicShuffle or repeat songs Rename or delete a playlist Create a standard or an automatic playlistAdd the song that is playing to a playlist Move or delete a song in a playlistTroubleshooting Music Cant save media filesCant open media files Cant use a shortcut Keep backlighting on when you play a videoVideos Display closed captions in videosSelect the Display Closed Captions checkbox Troubleshooting VideosVideo camera How to Video cameraChange the video size and format Change the video camera scene modeRecord a video Turn on or turn off video lightingTroubleshooting Video camera Reduce blurriness in the videos that you takeFlash or video light dims or turns off Camera Press the Right Convenience key How to CameraCamera at a glance Camera icons Take a pictureChange the size of pictures that you take Change the flash setting for pictures that you takeChange the camera scene mode Change the autofocus settingChange the location for storing pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the review duration of the pictures that you takeTroubleshooting Camera Some pictures that I take are blurry146 147 How to PicturesPictures Pictures at a glanceChange your slide show options Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage View pictures as a slide showImport pictures to the Pictures application View pictures in list view or thumbnail viewOrganize pictures by date or folder Create a picture folderTroubleshooting Pictures Receive an error message after I rotate a pictureTry the following actions 150 Record a voice note Troubleshooting Voice notesMy smartphone isnt using the correct ring tone or wallpaper Voice notesCant use a shortcut 153 Add or delete a custom profile How to Ring tones, sounds, and alertsRing tones, sounds, and alerts About ring tones, sounds, and alerts155 Silence your smartphoneFlashing LED color Description Green This notificationChange alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts 158 How to BrowserBrowser Browser at a glanceZoom in to or out from a webpage Open, close, or switch between tabsBrowser basics Browsing webpages Visit a webpage or search the InternetMove back, move forward, or refresh a webpage Search for text in a message, in a file, or on a webpageView a list of web pages that you visited recently Turn on browser shortcutsDownload a file from a webpage Return to the browser homeClose the browser Play a media file on a webpageBrowser bookmarks Add, rename, or delete a bookmark folder for webpages Browser optionsSend a bookmark for a webpage Move a bookmark for a webpageSet the character encoding for all webpages Change your default search engineChange the font size for text on webpages Add a search engine from a websiteClick Clear Now Stop blocking pop-ups on webpagesDelete browsing information Turn off cookies in the browserAbout TLS Browser securityTurn off JavaScript support Turn on geolocation in the browserWeak Add a trusted content serverClick Security Advanced Security Settings TLS Manage browser securityBrowser push About browser pushBrowser push options Troubleshooting Browser RSS feedsCant open a new tab Cannot play a song or video on a web No browser is available on my smartphone170 About backing up and restoring smartphone data How to CalendarCalendar Synchronizing calendarSynchronize organizer data over the wireless network Select the Wireless Synchronization checkbox172 Go to a specific date in the calendar Switch calendar viewsCalendar basics Manage data synchronization conflictsMeetings Set an alarm in the calendarSwitch calendars Delete an appointment, meeting, or alarmChange the list of participants for a meeting View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participantsCalendar options Show tasks in the calendar Change the default calendarChange options for multiple calendars Change how long your smartphone stores calendar entriesExample Conference call meetingsCreate a conference call meeting from your smartphone Create a conference call meeting from your computerEnter a conference call meeting Troubleshooting CalendarCant set some fields when scheduling appointments Cant schedule appointments that span multiple days180 Cant enter a conference call with the Join Now optionHow to Contacts ContactsContact basics Change or delete a contact Search for a contactAdd a contact picture for caller ID Change or delete a contact picture About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts185 Change or delete a personal distribution list Personal distribution listsMultiple contact lists Create a personal distribution listContact list options Contacts Display a second time zone on the clock How to ClockClock Set the date and timeTurn on the alarm Silence the alarmSet options for bedside clock mode Use the stopwatch Turn on bedside clock modeUse the timer Change timer notification optionsTroubleshooting Clock Time on my smartphone isnt correct192 Change or delete a task or memo Tasks and memosCreate a task or memo Send a task or memoSynchronizing tasks and memos Synchronize organizer data over the wireless networkHide completed tasks Show tasks in the calendarAbout backing up and restoring smartphone data About synchronization conflicts195 Manage data synchronization conflicts About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memosTurn off the prompt that appears before you delete items Typing basics How to TypingTyping Typing iconsType an accent or special character Type a symbolType text using SureType technology Type text using multi-tapCustom dictionary Typing input methodsAbout word substitution Word SubstitutionStop adding items to the custom dictionary automatically Add, change, or delete a word in the custom dictionaryClick Typing and Language Word Substitution Spelling checkerCreate a word substitution entry Change or delete a word substitution entryTroubleshooting Typing Cant check spellingHave no Advanced Style Options User Guide Keyboard How to KeyboardTurn on or turn off trackpad sounds Troubleshooting KeyboardNo application opens when I press a Convenience key Set the trackpad sensitivityAdd a display language How to LanguageLanguage About typing input languagesTroubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Organizing applications on the Home screen How to Screen displayScreen display Set options for backlightingAdd a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen210 About themes Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display ThemesRelated information Turn off pop-up menus Troubleshooting Screen displayPop-up menu appears when I touch the screen My display changedTurn on GPS technology How to GPS technologyGPS technology Turn off location aiding or location dataCant use GPS technology Troubleshooting GPS technologyPrevent others from tracking your location Get your GPS locationNavigate to a destination How to CompassCompass View location on a map from the compassTroubleshooting Compass Im not receiving an accurate reading from the compass216 Zoom in to or out from a map How to MapsMaps Pan a mapAdd a location to your list of favorites View an address on a map using a linkView a list of points of interest near a location View contact information for a point of interestDelete a location from your list of favorites Get directionsSend a location Keep backlighting on when you track your movement Copy a locationClear a map Change the display language for maps Troubleshooting MapsChange the font settings for maps Change the units of measure for mapsUser Guide Create a BlackBerry ID How to ApplicationsApplications About multitaskingClick Device Application Management Require your smartphone password before adding an appClose an app so that it is not running in the background View properties for an applicationView the size of an application database Troubleshooting ApplicationsError messages BlackBerry Device Software Delete an applicationError 205 Security service error Error message and cause Possible solutionError 576 IT policy issue Contact your administrator Error 545 Incompatible file systemSoftware, contact your wireless service provider Password attempts228 Click Install update Related informationAbout updating the BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a website BlackBerry Device Software230 Click Check for UpdatesPress the key Delete Downgrade Data Related information Hide or show an optional BlackBerry Device Software updateClick Device Software Updates Press the key View ResultTroubleshooting BlackBerry Device Software Turn on or turn off a network connection How to Mobile networkManage Connections Mobile networkClick Services Status Turn on or turn off airplane modeCheck the status of network connections and services Switch wireless networks manuallyClick Networks and Connections Mobile Network Turn on or turn off data service or set roaming optionsChange the order of preferred networks Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageWireless coverage indicators Your NFC connection is turned on Troubleshooting Mobile networkEnabled device Cant connect to the mobile networkPossible solutions Wi-Fi technologyHow to Wi-Fi technology Error messages Data service unavailableConnect to a Wi-Fi network Click Wi-Fi Network240 Click Save and Connect Related information Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Wi-Fi Network Saved Wi-Fi NetworksOptions for saved Wi-Fi networks Turn on or turn off the prompt that appears for hotspotsCommon options Option Description WPA/WPA2 Enterprise options WPA/WPA2 Personal optionsWi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Install a root certificate on your smartphoneUMA connection settings About using UMA with a Wi-Fi networkAbout using Wi-Fi with VPN and software tokens Connection permissions for third-party applicationsPermission Description Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology247 Turn on or turn off Bluetooth technology Bluetooth technologyHow to Bluetooth technology About BluetoothHighlight a Bluetooth enabled car kit 249 Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Networks and Connections Bluetooth ConnectionsSend and receive a contact card using Bluetooth technology Press the key Send Contact Card Send Using BluetoothPress the key Transfer Contacts Bluetooth profiles Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth technology optionsTurn off a Bluetooth profile Restrict outgoing calls Change the pairing name for your BlackBerry smartphoneTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairingTroubleshooting Bluetooth technology Clear the Connect on Power Up checkboxTry the following actions 254 My list of paired Bluetooth devices doesnt appear Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit 256 Cant share contacts with a paired Bluetooth enabled deviceAbout NFC technology How to NFC technologyConnect to or disconnect from a smart accessory NFC technologyCreate a smart tag Smart tagsAbout smart tags View, save, or delete a smart tagClick Networks and Connections Near Field Communication Play a sound alert when NFC technology makes a connectionNFC technology options Share a smart tag260 Troubleshooting NFC technologyNFC doesnt appear on the Manage Connections screen My smartphone doesnt respond to NFC technologyClick Device Smart Accessories Smart accessoriesAbout the Smart Accessories application Set up a new dockHighlight a dock profile Press the key Delete 262 Delete a saved dock profileHow to Power and battery Power and batteryDevice Auto On/Off Supported media cards How to Storage space and media cardsStorage space and media cards About media cardsClick Device Storage Related information Restore smartphone data from your media cardView the amount of storage space used by media files Format your media card or built-in media storageClick Security Encryption About compressionAbout file encryption Turn on encryption268 Tips Storage space and media cards269 Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card Application storage on my smartphone is lowSearch How to SearchSearch for messages Message search criteriaField Description View, change, or delete a saved search Do more with your message search results273 Troubleshooting SearchDont get any voice enabled search results Search for a contactCopy a contact from your contact list to your SIM card How to SIM cardSIM card Add a contact to your SIM cardStore text messages on your SIM card Change or delete SIM card contactsChange the SIM card PIN code Change the display name for a phone numberAbout SIM card security Protect your SIM card with a PIN codeSecurity How to SecurityAbout the smartphone password Set a smartphone passwordLock or unlock your smartphone Change the smartphone passwordLock your smartphone when you insert it in the holster Set a limit for smartphone password attemptsSet a limit for password attempts in the Password Keeper Password KeeperAbout the Password Keeper Change the Password Keeper passwordGenerate a random password Copy a passwordPrevent password copying Hide or show passwords in the Password KeeperTurn on encryption EncryptionAbout encrypting data on your smartphone About file encryptionClick Security Security Status Information Set encryption strengthAbout encryption keys Generate an encryption keyClick Security Advanced Security Settings Memory Cleaning Memory cleaningAbout memory cleaning Turn on memory cleaningAbout certificate enrollment Create a shortcut for the memory cleaning applicationCertificates About certificatesDownload a certificate from a certification authority Import certificates or PGP keys from a media cardView properties for a certificate Property Description Certificate propertiesView the certificate chain for a certificate View one type of certificate or PGP keySend a certificate Delete a certificatePress the key Fetch Status or Fetch Chain Status Change the trust status of a certificateRevoke a certificate Certificate revocation reasonsReason Description Add an email address to a certificate Press the key Associate Addresses290 Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled serverPGP keys About PGP keysPGP key properties View details for a PGP keyClear the PGP data cache PGP key status PGP key status indicatorsSend a PGP key Delete a PGP keyPGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP keyCertificate servers PGP key options Change the display name for a PGP keyAdd a certificate server Send connection information for a certificate server Connection options for LDAP-enabled serversChange connection information for a certificate server Connection options for Ocsp and CRL serversAbout the key store Change the key store passwordKey store Delete a certificate serverChange when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataChange the refresh rate for certificate revocation lists Smart cards About using a smart card with your smartphoneTurn on two-factor authentication Click Security Advanced Security Settings Key StoresSelect the Lock On Card Removal checkbox About smart password entryTurn off smart password entry Import a certificate from a smart cardTurn off notification for smart card connections Switch smart password filtersPrerequisites Using authentication certificates Use a certificate to authenticate your smart cardLog in to a VPN VPN settingsStore the passphrase for your smart card on your smartphone About VPN profilesChange the software token for a VPN profile Change the user name and password for a VPN profileVerify security software manually About software tokens304 Reset connection permissions for third-party applicationsThird-party application control Set permissions for a third-party applicationPress the key Edit Permissions Prompt Exceptions Turn on safe modeClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connectionInteraction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart cardCant download a certificate Cant download a PGP key from an LDAP-enabled server View, submit, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Run a diagnostic reportSet a default recipient for diagnostic reports Cant run or submit a diagnostic reportTo delete all diagnostic reports, click Delete All 312 How to SynchronizationSynchronize email over the wireless network Synchronization313 Manage email reconciliation conflictsTry the following actions 314 Troubleshooting Synchronization315 Contact list field data isnt appearing on my computerAudio and phone accessibility options Accessibility optionsHow to Accessibility Screen accessibility optionsTTY support Add or delete a contact alertVoice dialing Perform an action using a voice command Available voice commands318 Click Typing and Input Word Substitution Typing accessibility optionsCalculator Use the calculatorConvert a measurement CRL server GlossaryBlackBerry MDS CertificateIT policy DSML-enabled serverPersonal PGP key LDAP-enabled serverMass storage mode Personal certificateRoot certificate Public keyTriple DES 326 Legal notice327 User Guide User Guide User Guide