Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Security, Cant download a certificate

User Guide Security

Troubleshooting: Security

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

My smartphone prompts me to make an emergency call when I type a password

If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access number, your smartphone might prompt you to make an emergency call when you type your smartphone password.

To dismiss the prompt to make an emergency call, continue typing your smartphone password.

Related information

Change the smartphone password, 278

I can't unlock my smartphone using my smart card

Try the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

•Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.

•If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.

I can't download a certificate

If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP-enabled server or DSML- enabled server, try switching to the default connection type.

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