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Blackberry SWD-1735726-0622010334-001 manual My headset makes calls instead of my smartphone

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User Guide

Phone

My headset makes calls instead of my smartphone

If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.

Try the following actions:

•Disconnect the Bluetooth-enabled headset from your smartphone.

•During a call, press the key, click Activate Handset.

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Blackberry SWD-1735726-0622010334-001 manual My headset makes calls instead of my smartphone

Contents

BlackBerry Bold 9790 Smartphone SWD-1735726-0622010334-001 Contents 122 198 257 316 Quick Help Getting started Your smartphoneYour BlackBerry smartphone at a glance New in BlackBerry About the BlackBerry ID Important keys Visit the Setup applicationKeys on the right side of your smartphone Flashing LEDRight convenience key Flashing LED color DescriptionApplication icons IconsApplications Instant messagingMedia Personal organizerFiles BlackBerry Device Software updateSocial networking and mobile purchasing Sounds and alertsMessage inbox icons Home screen iconsBattery power level icons Typing iconsPhone icons Camera icons Calendar iconsVideo camera Missed call Received call Placed call Voice mail messageYour Home screen Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Show, hide, or find an application icon Change where apps that you download appearMove an application icon Change themesChange what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Click Display Message on Lock ScreenSecurity Security Status Information View IT Policy Set up an email address How to TopFind more information About downloading apps with the BlackBerry App WorldAbout using your smartphone as a tethered modem Copy contacts from your SIM card to your contact listPress the key Copy All To Contacts View a location on a map Send a text messageLock or unlock your smartphone Press the key Compose Text MessageTips Top Turn on or turn off airplane modeTurn off word substitution Tips Finding appsTips Updating your software Tips Managing indicatorsKey Mark Read Key Mark PriorAutomatically Update your BlackBerry Desktop Software Check for Updates. Connect your smartphone to yourTips Doing things quickly ComputerDevice Auto On/Off Tips Extending battery lifeDisplay Screen Display Click Change Sounds and AlertsMemory Use Image Size or Video Format fieldStorage section, change the Store Pictures or Store Videos Phone shortcuts Tips Keeping your information safeTyping shortcuts Press the Left Shift key or Right Shift keyDelete key Change your ring tone, notifiers, reminders, or alerts Personalize TopUse a picture as your smartphone wallpaper Add, rename, or delete a folder on the home screenChange the language Add or change your signatureChange the display font Assign an application to a convenience keySet up speed dial for a contact Add or delete a contact alertAdd a contact picture for caller ID Troubleshooting Top Cant make or receive callsIm not receiving messages Cant send messages Email messages arent reconciling over the wireless network Forget my smartphone passwordOrganizer data isnt synchronizing over the wireless network Screen turns offMedia player screen closes Cant pair with a Bluetooth enabled deviceTips and shortcuts Switch to the Favorites , Media , Downloads , and FrequentTips Doing things quickly Key Mark as FavoriteTips Extending battery life Tips Finding apps Key Show All Icons . ToField Options icon. Click Device Software Updates Tips Updating your softwareThat you can download over the network Tips Managing indicators Tips Keeping your information safeIt from the Messages icon, click the icon Phone shortcuts A message Message shortcutsYour message inbox Move around your message inboxFile and attachment shortcuts A spreadsheetA presentation Typing shortcuts Audio and video files Media shortcutsPlay the previous audio file PicturesBrowser shortcuts On a webpageMove around a webpage Search shortcuts Calendar shortcutsTroubleshooting Shortcuts Map shortcutsCant use a shortcut Phone How to PhonePhone at a glance Phone icons Phone basicsAnswer or end a call Make a callAnswer a second call Press the key To end a call, press the keySwitch applications during a call Dial using numbers or lettersChange your ring tone, notifiers, reminders, or alerts Mute a callAbout emergency calls and Emergency Callback Mode About using a headsetIf youre outside of a wireless coverage area Emergency callsAdjust the volume VolumeChange the default volume for calls Improve sound quality during a callChange the contact that is assigned to a speed dial key Call waiting, call forwarding, and call blockingTurn on or turn off call waiting About call forwardingAdd, change, or delete a call forwarding number About call blockingBlock or stop blocking calls Fixed dialing and smart dialing Change the call blocking passwordAbout fixed dialing Turn on fixed dialingConference calls About smart dialingAbout conference calls Make a conference call Call logsCreate a phone number link for a conference call About call logsDelete call logs Multiple phone numbersAdd, change, or delete call log notes View or hide call logs in the Messages applicationPhone options Switch the active phone numberTurn on or turn off dialing from the lock screen Sort phone numbers or contacts on the phone screenPress the key Options In-call Settings Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holsterTurn on hearing aid mode Reset a call timerAbout TTY support Turn on or turn off TTY supportChange the voice mail access number and password About your voice mail greeting and voice mail passwordVoice mail Check your voice mailSome features arent available on my smartphone Troubleshooting PhoneCant block calls Cant check my voice mailCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone applicationMy headset makes calls instead of my smartphone How to Voice commands Voice commandsTurn off choice lists for voice commands Change the language for voice commandsCant make calls using a voice command Troubleshooting Voice commandsHow to Messages MessagesMessages at a glance Send an email Check spelling Resend a messageDelete a message Save a draft of a messageAttach a contact card to a message Blind carbon copy a contactView an address instead of a display name Reply to or forward an email or PIN messageSave a message View saved messagesSet how long your smartphone stores messages Hide the new or unread message indicatorClick a folder Clear the Confirm Delete check box Press the key SaveHow to Email Composing and sending email Send an emailAttach a file to an email Delete the original text from a reply message Delete the disclaimer from an emailStop a message from sending Email filters About email filtersOptions for email filters Create an email filter based on a contact or subjectPress the key Options Email Filters Press the key Filter by Sender or SubjectChange, prioritize, or delete an email filter Turn on an email filterSynchronize email over the wireless network Press the key Options Email ReconciliationChange the Delete On field to Mailbox & Handheld About synchronization conflicts Manage email reconciliation conflictsStop forwarding email to your smartphone Preview more of grouped email messages Viewing and replying to email About email account iconsView email in plain text format Organizing your email inbox About flagsChange how you group email messages Add, change, or remove a flagHide messages from the Messages application Change how a message inbox displays messagesMark a message as read or unread File an emailAdd, move, rename, or delete an email folder Select the Hide Filed Messages check box Press the key Save Hide filed email from the message inboxEmail options Add or change your signature Receive only the first section of long email messagesClear the Save Copy In Sent Folder checkbox Change options for your personal email account Set an out-of-office replyTurn on or turn off read receipts Select the Use Out Of Office Reply check boxStop displaying recent contacts in email address fields Stop loading pictures in Html email messagesGoogle Mail About Google Mail on your smartphone Clear the Download Images Automatically checkboxApply or remove a Google Mail label Add or remove a Google Mail starView Google Mail messages with a specific label Create or delete a Google Mail labelMove archived Google Mail messages to your message inbox Troubleshooting EmailReport spam sent to your Google Mail account Cant send messagesEmail messages arent reconciling over the wireless network Im not receiving messagesSome messages no longer appear on my smartphone Some email folders appear dimmed Html email messages dont appear correctlyEmail filters arent working correctly Number of new or unread messages is different than I expectSome features arent available on my smartphone How to Text messagesText messages About text messagesComposing and sending text messages Send a text message Set the importance level for text messages that you send Picture Video Location Audio Voice Note Contact AppointmentClick a file Add an appointment to your calendar from a text message Set whether pressing the Enter key sends text messagesShow names in the history of text messages Change how your text messages lookDelete the history from a text message Save a media file from a text messageSave a contact card from a message Set a wireless network type for sending text messages Block text messagesTurn off Word Substitution for text messages Cell broadcasting About cell broadcasting Click Device Advanced System Settings Cell BroadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channelPersonalize Text messages Troubleshooting Text messagesRename a cell broadcast channel Cant send text messagesPIN messages How to PIN messagesTroubleshooting PIN messages Create a link for a PIN102 103 Attachments How to AttachmentsAbout files and attachments Open and save an attachmentSave a file or an attachment Click Save or Cancel Related informationSend a file Open a link in a file or an attachmentView properties for a file Set font options for a file or an attachmentContact cards About contact cards Attach a contact card to a messageSkipped content bar appears in a document Troubleshooting AttachmentsSecurity options for messages Block incoming messagesPress the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security FirewallMIME-protected messages Sign or encrypt a messageEncrypt a message with a passphrase Attach a certificate to a message Attachment indicators in S/MIME-protected messagesDownload the certificate used to sign or encrypt a message Add a certificate from a messageIndicator Description Encryption status indicatorsView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted messageCheck the status of a certificate or certificate chain Message is strongly encrypted Message is weakly encryptedClick Security S/MIME Change the default message classification Change the default signing and encryption optionClick Device Advanced System Settings Default Services About message classificationsClick Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messagesIBM Lotus Notes native encrypted messages Encrypt a message using IBM Lotus Notes native encryptionCant open an attachment in an encrypted message About IBM Lotus Notes native encrypted messagesEncrypt a PGP protected message with a passphrase PGP protected messagesAttach a PGP key to a message Select the Use Conventional Encryption checkboxDownload the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAdd a PGP key from a message Add a PGP key from an attachmentPGP protected message status Encryption status indicators Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Click Security PGP Change the Default Key field Press the key SaveChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesClick Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message Files and attachments How to FilesFile basics 122Search for a file that is saved on your smartphone Managing files and attachments Hide a file or folder Copy, move, rename, or delete a fileView a hidden file or folder 125View the content of a cell View the table of contents in a documentView tracked changes in a document Move around a spreadsheetSwitch slides Switch presentation viewsSet display options for a spreadsheet Move around pages in a multipage .tif fileTroubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Adjust the volume How to MediaAmplify the volume using the audio boost feature MediaTurn on or turn off audio and video shortcuts Improve sound quality for media filesSort media files Copy, move, rename, or delete a fileView properties for a file Change the Close Media Player When Inactive fieldTurn on or turn off media card support About transferring and synchronizing media filesSend a file Receive a media file using Bluetooth technology Supported audio and video file formats and extensionsFile extensions Video file formats Audio file formats How to Music MusicShuffle or repeat songs Add the song that is playing to a playlist Create a standard or an automatic playlistMove or delete a song in a playlist Rename or delete a playlistTroubleshooting Music Cant save media filesCant open media files Videos Keep backlighting on when you play a videoDisplay closed captions in videos Cant use a shortcutSelect the Display Closed Captions checkbox Troubleshooting VideosVideo camera How to Video cameraRecord a video Change the video camera scene modeTurn on or turn off video lighting Change the video size and formatTroubleshooting Video camera Reduce blurriness in the videos that you takeFlash or video light dims or turns off Camera Camera at a glance Camera icons How to CameraTake a picture Press the Right Convenience keyChange the camera scene mode Change the flash setting for pictures that you takeChange the autofocus setting Change the size of pictures that you takeReduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you takeTroubleshooting Camera Some pictures that I take are blurry146 Pictures How to PicturesPictures at a glance 147Save a picture from a text message or a webpage Zoom, pan, or rotate a pictureView pictures as a slide show Change your slide show optionsOrganize pictures by date or folder View pictures in list view or thumbnail viewCreate a picture folder Import pictures to the Pictures applicationTroubleshooting Pictures Receive an error message after I rotate a pictureTry the following actions 150 My smartphone isnt using the correct ring tone or wallpaper Troubleshooting Voice notesVoice notes Record a voice noteCant use a shortcut 153 Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Add or delete a custom profileFlashing LED color Description Green Silence your smartphoneThis notification 155Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts Browser How to BrowserBrowser at a glance 158Browser basics Open, close, or switch between tabsBrowsing webpages Visit a webpage or search the Internet Zoom in to or out from a webpageView a list of web pages that you visited recently Search for text in a message, in a file, or on a webpageTurn on browser shortcuts Move back, move forward, or refresh a webpageClose the browser Return to the browser homePlay a media file on a webpage Download a file from a webpageBrowser bookmarks Send a bookmark for a webpage Browser optionsMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesChange the font size for text on webpages Change your default search engineAdd a search engine from a website Set the character encoding for all webpagesDelete browsing information Stop blocking pop-ups on webpagesTurn off cookies in the browser Click Clear NowTurn off JavaScript support Browser securityTurn on geolocation in the browser About TLSClick Security Advanced Security Settings TLS Add a trusted content serverManage browser security WeakBrowser push About browser pushBrowser push options Troubleshooting Browser RSS feedsCant open a new tab Cannot play a song or video on a web No browser is available on my smartphone170 Calendar How to CalendarSynchronizing calendar About backing up and restoring smartphone dataSynchronize organizer data over the wireless network Select the Wireless Synchronization checkbox172 Calendar basics Switch calendar viewsManage data synchronization conflicts Go to a specific date in the calendarSwitch calendars Set an alarm in the calendarDelete an appointment, meeting, or alarm MeetingsRespond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Change the list of participants for a meetingCalendar options Change options for multiple calendars Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendarCreate a conference call meeting from your smartphone Conference call meetingsCreate a conference call meeting from your computer ExampleCant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Enter a conference call meeting180 Cant enter a conference call with the Join Now optionHow to Contacts ContactsContact basics Change or delete a contact Search for a contactAdd a contact picture for caller ID Change or delete a contact picture About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts185 Multiple contact lists Personal distribution listsCreate a personal distribution list Change or delete a personal distribution listContact list options Contacts Clock How to ClockSet the date and time Display a second time zone on the clockTurn on the alarm Silence the alarmSet options for bedside clock mode Use the timer Turn on bedside clock modeChange timer notification options Use the stopwatchTroubleshooting Clock Time on my smartphone isnt correct192 Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memoHide completed tasks Synchronize organizer data over the wireless networkShow tasks in the calendar Synchronizing tasks and memosAbout backing up and restoring smartphone data About synchronization conflicts195 Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Manage data synchronization conflictsTurn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basicsType text using SureType technology Type a symbolType text using multi-tap Type an accent or special characterCustom dictionary Typing input methodsStop adding items to the custom dictionary automatically Word SubstitutionAdd, change, or delete a word in the custom dictionary About word substitutionCreate a word substitution entry Spelling checkerChange or delete a word substitution entry Click Typing and Language Word SubstitutionTroubleshooting Typing Cant check spellingHave no Advanced Style Options User Guide Keyboard How to KeyboardNo application opens when I press a Convenience key Troubleshooting KeyboardSet the trackpad sensitivity Turn on or turn off trackpad soundsLanguage How to LanguageAbout typing input languages Add a display languageTroubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Screen display How to Screen displaySet options for backlighting Organizing applications on the Home screenAdd a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen210 Use grayscale or reverse contrast for the screen display Turn on flashing LED notification for wireless coverageThemes About themesPop-up menu appears when I touch the screen Troubleshooting Screen displayMy display changed Related information Turn off pop-up menusGPS technology How to GPS technologyTurn off location aiding or location data Turn on GPS technologyPrevent others from tracking your location Troubleshooting GPS technologyGet your GPS location Cant use GPS technologyCompass How to CompassView location on a map from the compass Navigate to a destinationTroubleshooting Compass Im not receiving an accurate reading from the compass216 Maps How to MapsPan a map Zoom in to or out from a mapView a list of points of interest near a location View an address on a map using a linkView contact information for a point of interest Add a location to your list of favoritesDelete a location from your list of favorites Get directionsSend a location Keep backlighting on when you track your movement Copy a locationClear a map Change the font settings for maps Troubleshooting MapsChange the units of measure for maps Change the display language for mapsUser Guide Applications How to ApplicationsAbout multitasking Create a BlackBerry IDClose an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application ManagementError messages BlackBerry Device Software Troubleshooting ApplicationsDelete an application View the size of an application databaseError 205 Security service error Error message and cause Possible solutionSoftware, contact your wireless service provider Error 545 Incompatible file systemPassword attempts Error 576 IT policy issue Contact your administrator228 Click Install update Related informationUpdate the BlackBerry Device Software from a website How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software230 Click Check for UpdatesClick Device Software Updates Hide or show an optional BlackBerry Device Software updatePress the key View Result Press the key Delete Downgrade Data Related informationTroubleshooting BlackBerry Device Software Manage Connections How to Mobile networkMobile network Turn on or turn off a network connectionCheck the status of network connections and services Turn on or turn off airplane modeSwitch wireless networks manually Click Services StatusClick Networks and Connections Mobile Network Turn on or turn off data service or set roaming optionsChange the order of preferred networks Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageWireless coverage indicators Enabled device Troubleshooting Mobile networkCant connect to the mobile network Your NFC connection is turned onHow to Wi-Fi technology Wi-Fi technologyError messages Data service unavailable Possible solutionsConnect to a Wi-Fi network Click Wi-Fi Network240 Connect to a Wi-Fi network manually Connect to a Wi-Fi network using Wi-Fi Protected SetupClick Wi-Fi Network Saved Wi-Fi Networks Click Save and Connect Related informationOptions for saved Wi-Fi networks Turn on or turn off the prompt that appears for hotspotsCommon options Option Description WPA/WPA2 Enterprise options WPA/WPA2 Personal optionsUMA connection settings Install a root certificate on your smartphoneAbout using UMA with a Wi-Fi network Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportAbout using Wi-Fi with VPN and software tokens Connection permissions for third-party applicationsPermission Description Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology247 How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callClick Networks and Connections Bluetooth Connections Highlight a Bluetooth enabled car kit 249Send and receive a contact card using Bluetooth technology Press the key Send Contact Card Send Using BluetoothPress the key Transfer Contacts Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesTurn off a Bluetooth profile Turn off Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneTurn off the prompt that appears when connecting or pairing Restrict outgoing callsTroubleshooting Bluetooth technology Clear the Connect on Power Up checkboxTry the following actions 254 My list of paired Bluetooth devices doesnt appear Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit 256 Cant share contacts with a paired Bluetooth enabled deviceConnect to or disconnect from a smart accessory How to NFC technologyNFC technology About NFC technologyAbout smart tags Smart tagsView, save, or delete a smart tag Create a smart tagNFC technology options Play a sound alert when NFC technology makes a connectionShare a smart tag Click Networks and Connections Near Field CommunicationNFC doesnt appear on the Manage Connections screen Troubleshooting NFC technologyMy smartphone doesnt respond to NFC technology 260About the Smart Accessories application Smart accessoriesSet up a new dock Click Device Smart AccessoriesHighlight a dock profile Press the key Delete 262 Delete a saved dock profileHow to Power and battery Power and batteryDevice Auto On/Off Storage space and media cards How to Storage space and media cardsAbout media cards Supported media cardsView the amount of storage space used by media files Restore smartphone data from your media cardFormat your media card or built-in media storage Click Device Storage Related informationAbout file encryption About compressionTurn on encryption Click Security Encryption268 Tips Storage space and media cardsMy smartphone doesnt recognize my media card Troubleshooting Storage space and media cardsApplication storage on my smartphone is low 269Search How to SearchSearch for messages Message search criteriaField Description View, change, or delete a saved search Do more with your message search resultsDont get any voice enabled search results Troubleshooting SearchSearch for a contact 273SIM card How to SIM cardAdd a contact to your SIM card Copy a contact from your contact list to your SIM cardStore text messages on your SIM card Change or delete SIM card contactsAbout SIM card security Change the display name for a phone numberProtect your SIM card with a PIN code Change the SIM card PIN codeAbout the smartphone password How to SecuritySet a smartphone password SecurityLock your smartphone when you insert it in the holster Change the smartphone passwordSet a limit for smartphone password attempts Lock or unlock your smartphoneAbout the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password KeeperPrevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random passwordAbout encrypting data on your smartphone EncryptionAbout file encryption Turn on encryptionAbout encryption keys Set encryption strengthGenerate an encryption key Click Security Security Status InformationAbout memory cleaning Memory cleaningTurn on memory cleaning Click Security Advanced Security Settings Memory CleaningCertificates Create a shortcut for the memory cleaning applicationAbout certificates About certificate enrollmentDownload a certificate from a certification authority Import certificates or PGP keys from a media cardView properties for a certificate Property Description Certificate propertiesSend a certificate View one type of certificate or PGP keyDelete a certificate View the certificate chain for a certificatePress the key Fetch Status or Fetch Chain Status Change the trust status of a certificateRevoke a certificate Certificate revocation reasonsReason Description Add an email address to a certificate Press the key Associate Addresses290 PGP keys Download an updated PGP key from an LDAP-enabled serverAbout PGP keys Download a personal PGP key from the PGP Universal ServerPGP key properties View details for a PGP keySend a PGP key PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cacheChange the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasonsCertificate servers PGP key options Change the display name for a PGP keyAdd a certificate server Change connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate serverKey store Change the key store passwordDelete a certificate server About the key storeChange when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataChange the refresh rate for certificate revocation lists Turn on two-factor authentication About using a smart card with your smartphoneClick Security Advanced Security Settings Key Stores Smart cardsTurn off smart password entry About smart password entryImport a certificate from a smart card Select the Lock On Card Removal checkboxPrerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Turn off notification for smart card connectionsStore the passphrase for your smart card on your smartphone VPN settingsAbout VPN profiles Log in to a VPNVerify security software manually Change the user name and password for a VPN profileAbout software tokens Change the software token for a VPN profileThird-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application 304Click Device Advanced System Settings TCP IP Turn on safe modeTurn off a prompt for a third-party application connection Press the key Edit Permissions Prompt ExceptionsInteraction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart cardCant download a certificate Cant download a PGP key from an LDAP-enabled server Accept, delete, or restore a service book Service books and diagnostic reportsRun a diagnostic report View, submit, or delete a diagnostic reportSet a default recipient for diagnostic reports Cant run or submit a diagnostic reportTo delete all diagnostic reports, click Delete All Synchronize email over the wireless network How to SynchronizationSynchronization 312313 Manage email reconciliation conflictsTry the following actions 314 Troubleshooting Synchronization315 Contact list field data isnt appearing on my computerHow to Accessibility Accessibility optionsScreen accessibility options Audio and phone accessibility optionsTTY support Add or delete a contact alertVoice dialing Perform an action using a voice command Available voice commands318 Click Typing and Input Word Substitution Typing accessibility optionsCalculator Use the calculatorConvert a measurement BlackBerry MDS GlossaryCertificate CRL serverIT policy DSML-enabled serverMass storage mode LDAP-enabled serverPersonal certificate Personal PGP keyRoot certificate Public keyTriple DES 326 Legal notice327 User Guide User Guide User Guide