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Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Voice commands

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User Guide

Voice commands

Troubleshooting: Voice commands

I can't make calls using a voice command

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.

•Verify that your keyboard is unlocked.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 248

Change the language for voice commands, 69

My smartphone doesn't recognize names or numbers in voice commands

Try the following actions:

•Say the first name and the last name of your contact.

•Improve voice recognition of numbers.

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Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Voice commands, Cant make calls using a voice command

Contents

BlackBerry Bold 9790 Smartphone SWD-1735726-0622010334-001 Contents 122 198 257 316 Quick Help Getting started Your smartphoneYour BlackBerry smartphone at a glance New in BlackBerry About the BlackBerry ID Visit the Setup application Important keysFlashing LED Keys on the right side of your smartphoneRight convenience key Flashing LED color DescriptionIcons Application iconsInstant messaging ApplicationsMedia Personal organizerBlackBerry Device Software update FilesSocial networking and mobile purchasing Sounds and alertsHome screen icons Message inbox iconsBattery power level icons Typing iconsPhone icons Calendar icons Camera iconsVideo camera Missed call Received call Placed call Voice mail messageYour Home screen Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Change where apps that you download appear Show, hide, or find an application iconMove an application icon Change themesFeature availability Change what happens when you type on the Home screenAdd a message that appears when your smartphone is locked Click Display Message on Lock ScreenSecurity Security Status Information View IT Policy How to Top Set up an email addressFind more information About downloading apps with the BlackBerry App WorldAbout using your smartphone as a tethered modem Copy contacts from your SIM card to your contact listPress the key Copy All To Contacts Send a text message View a location on a mapLock or unlock your smartphone Press the key Compose Text MessageTurn on or turn off airplane mode Tips TopTurn off word substitution Tips Finding appsTips Managing indicators Tips Updating your softwareKey Mark Read Key Mark PriorCheck for Updates. Connect your smartphone to your Automatically Update your BlackBerry Desktop SoftwareTips Doing things quickly ComputerTips Extending battery life Device Auto On/OffDisplay Screen Display Click Change Sounds and AlertsMemory Use Image Size or Video Format fieldStorage section, change the Store Pictures or Store Videos Tips Keeping your information safe Phone shortcutsTyping shortcuts Press the Left Shift key or Right Shift keyDelete key Personalize Top Change your ring tone, notifiers, reminders, or alertsUse a picture as your smartphone wallpaper Add, rename, or delete a folder on the home screenAdd or change your signature Change the languageChange the display font Assign an application to a convenience keySet up speed dial for a contact Add or delete a contact alertAdd a contact picture for caller ID Troubleshooting Top Cant make or receive callsIm not receiving messages Cant send messages Forget my smartphone password Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Screen turns offCant pair with a Bluetooth enabled device Media player screen closesSwitch to the Favorites , Media , Downloads , and Frequent Tips and shortcutsTips Doing things quickly Key Mark as FavoriteTips Extending battery life Tips Finding apps Key Show All Icons . ToField Options icon. Click Device Software Updates Tips Updating your softwareThat you can download over the network Tips Managing indicators Tips Keeping your information safeIt from the Messages icon, click the icon Phone shortcuts Message shortcuts A messageYour message inbox Move around your message inboxFile and attachment shortcuts A spreadsheetA presentation Typing shortcuts Media shortcuts Audio and video filesPlay the previous audio file PicturesBrowser shortcuts On a webpageMove around a webpage Calendar shortcuts Search shortcutsTroubleshooting Shortcuts Map shortcutsCant use a shortcut How to Phone PhonePhone at a glance Phone icons Phone basicsMake a call Answer or end a callAnswer a second call Press the key To end a call, press the keyDial using numbers or letters Switch applications during a callChange your ring tone, notifiers, reminders, or alerts Mute a callAbout using a headset About emergency calls and Emergency Callback ModeIf youre outside of a wireless coverage area Emergency callsVolume Adjust the volumeChange the default volume for calls Improve sound quality during a callCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial keyTurn on or turn off call waiting About call forwardingAdd, change, or delete a call forwarding number About call blockingBlock or stop blocking calls Change the call blocking password Fixed dialing and smart dialingAbout fixed dialing Turn on fixed dialingConference calls About smart dialingAbout conference calls Call logs Make a conference callCreate a phone number link for a conference call About call logsMultiple phone numbers Delete call logsAdd, change, or delete call log notes View or hide call logs in the Messages applicationSwitch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Sort phone numbers or contacts on the phone screenHide or display your phone number when you make calls Press the key Options In-call SettingsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holsterReset a call timer Turn on hearing aid modeAbout TTY support Turn on or turn off TTY supportAbout your voice mail greeting and voice mail password Change the voice mail access number and passwordVoice mail Check your voice mailTroubleshooting Phone Some features arent available on my smartphoneCant check my voice mail Cant block callsCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone applicationMy headset makes calls instead of my smartphone Voice commands How to Voice commandsChange the language for voice commands Turn off choice lists for voice commandsTroubleshooting Voice commands Cant make calls using a voice commandHow to Messages MessagesMessages at a glance Send an email Resend a message Check spellingSave a draft of a message Delete a messageAttach a contact card to a message Blind carbon copy a contactReply to or forward an email or PIN message View an address instead of a display nameSave a message View saved messagesHide the new or unread message indicator Set how long your smartphone stores messagesClick a folder Clear the Confirm Delete check box Press the key SaveHow to Email Composing and sending email Send an emailAttach a file to an email Delete the disclaimer from an email Delete the original text from a reply messageStop a message from sending Email filters About email filtersCreate an email filter based on a contact or subject Options for email filtersPress the key Options Email Filters Press the key Filter by Sender or SubjectTurn on an email filter Change, prioritize, or delete an email filterSynchronize email over the wireless network Press the key Options Email ReconciliationChange the Delete On field to Mailbox & Handheld About synchronization conflicts Manage email reconciliation conflictsStop forwarding email to your smartphone Viewing and replying to email About email account icons Preview more of grouped email messagesView email in plain text format Organizing your email inbox About flagsAdd, change, or remove a flag Change how you group email messagesHide messages from the Messages application Change how a message inbox displays messagesMark a message as read or unread File an emailAdd, move, rename, or delete an email folder Hide filed email from the message inbox Select the Hide Filed Messages check box Press the key SaveEmail options Add or change your signature Receive only the first section of long email messagesClear the Save Copy In Sent Folder checkbox Set an out-of-office reply Change options for your personal email accountTurn on or turn off read receipts Select the Use Out Of Office Reply check boxStop loading pictures in Html email messages Stop displaying recent contacts in email address fieldsGoogle Mail About Google Mail on your smartphone Clear the Download Images Automatically checkboxAdd or remove a Google Mail star Apply or remove a Google Mail labelView Google Mail messages with a specific label Create or delete a Google Mail labelTroubleshooting Email Move archived Google Mail messages to your message inboxReport spam sent to your Google Mail account Cant send messagesEmail messages arent reconciling over the wireless network Im not receiving messagesSome messages no longer appear on my smartphone Html email messages dont appear correctly Some email folders appear dimmedEmail filters arent working correctly Number of new or unread messages is different than I expectHow to Text messages Some features arent available on my smartphoneText messages About text messagesComposing and sending text messages Send a text message Set the importance level for text messages that you send Picture Video Location Audio Voice Note Contact AppointmentClick a file Set whether pressing the Enter key sends text messages Add an appointment to your calendar from a text messageShow names in the history of text messages Change how your text messages lookDelete the history from a text message Save a media file from a text messageSave a contact card from a message Set a wireless network type for sending text messages Block text messagesTurn off Word Substitution for text messages Click Device Advanced System Settings Cell Broadcasting Cell broadcasting About cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channelTroubleshooting Text messages Personalize Text messagesRename a cell broadcast channel Cant send text messagesHow to PIN messages PIN messagesTroubleshooting PIN messages Create a link for a PIN102 103 How to Attachments AttachmentsAbout files and attachments Open and save an attachmentClick Save or Cancel Related information Save a file or an attachmentSend a file Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a fileContact cards About contact cards Attach a contact card to a messageTroubleshooting Attachments Skipped content bar appears in a documentSecurity options for messages Block incoming messagesReset a blocked message counter Press the Reset Count or Reset All CountsAdd a contact to your allowed sender list Click Security FirewallMIME-protected messages Sign or encrypt a messageEncrypt a message with a passphrase Attachment indicators in S/MIME-protected messages Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a messageEncryption status indicators Indicator DescriptionView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted messageCheck the status of a certificate or certificate chain Message is strongly encrypted Message is weakly encryptedClick Security S/MIME Change the default signing and encryption option Change the default message classificationClick Device Advanced System Settings Default Services About message classificationsChange the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons fieldEncrypt a message using IBM Lotus Notes native encryption IBM Lotus Notes native encrypted messagesCant open an attachment in an encrypted message About IBM Lotus Notes native encrypted messagesPGP protected messages Encrypt a PGP protected message with a passphraseAttach a PGP key to a message Select the Use Conventional Encryption checkboxAttachment indicators in PGP protected messages Download the PGP key used to sign or encrypt a messageAdd a PGP key from a message Add a PGP key from an attachmentPGP protected message status Encryption status indicators Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Change the Default Key field Press the key Save Click Security PGPChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesClick Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message How to Files Files and attachmentsFile basics 122Search for a file that is saved on your smartphone Managing files and attachments Copy, move, rename, or delete a file Hide a file or folderView a hidden file or folder 125View the table of contents in a document View the content of a cellView tracked changes in a document Move around a spreadsheetSwitch presentation views Switch slidesSet display options for a spreadsheet Move around pages in a multipage .tif fileTroubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide How to Media Adjust the volumeAmplify the volume using the audio boost feature MediaImprove sound quality for media files Turn on or turn off audio and video shortcutsSort media files Copy, move, rename, or delete a fileChange the Close Media Player When Inactive field View properties for a fileTurn on or turn off media card support About transferring and synchronizing media filesSend a file Receive a media file using Bluetooth technology Supported audio and video file formats and extensionsFile extensions Video file formats Audio file formats How to Music MusicShuffle or repeat songs Create a standard or an automatic playlist Add the song that is playing to a playlistMove or delete a song in a playlist Rename or delete a playlistTroubleshooting Music Cant save media filesCant open media files Keep backlighting on when you play a video VideosDisplay closed captions in videos Cant use a shortcutTroubleshooting Videos Select the Display Closed Captions checkboxHow to Video camera Video cameraChange the video camera scene mode Record a videoTurn on or turn off video lighting Change the video size and formatTroubleshooting Video camera Reduce blurriness in the videos that you takeFlash or video light dims or turns off Camera How to Camera Camera at a glance Camera iconsTake a picture Press the Right Convenience keyChange the flash setting for pictures that you take Change the camera scene modeChange the autofocus setting Change the size of pictures that you takeChange the Warn when pictures remaining drops to field Reduce blurriness in the pictures that you takeChange the review duration of the pictures that you take Change the location for storing pictures that you takeTroubleshooting Camera Some pictures that I take are blurry146 How to Pictures PicturesPictures at a glance 147Zoom, pan, or rotate a picture Save a picture from a text message or a webpageView pictures as a slide show Change your slide show optionsView pictures in list view or thumbnail view Organize pictures by date or folderCreate a picture folder Import pictures to the Pictures applicationTroubleshooting Pictures Receive an error message after I rotate a pictureTry the following actions 150 Troubleshooting Voice notes My smartphone isnt using the correct ring tone or wallpaperVoice notes Record a voice noteCant use a shortcut 153 How to Ring tones, sounds, and alerts Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Add or delete a custom profileSilence your smartphone Flashing LED color Description GreenThis notification 155Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance 158Open, close, or switch between tabs Browser basicsBrowsing webpages Visit a webpage or search the Internet Zoom in to or out from a webpageSearch for text in a message, in a file, or on a webpage View a list of web pages that you visited recentlyTurn on browser shortcuts Move back, move forward, or refresh a webpageReturn to the browser home Close the browserPlay a media file on a webpage Download a file from a webpageBrowser bookmarks Browser options Send a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesChange your default search engine Change the font size for text on webpagesAdd a search engine from a website Set the character encoding for all webpagesStop blocking pop-ups on webpages Delete browsing informationTurn off cookies in the browser Click Clear NowBrowser security Turn off JavaScript supportTurn on geolocation in the browser About TLSAdd a trusted content server Click Security Advanced Security Settings TLSManage browser security WeakBrowser push About browser pushBrowser push options Troubleshooting Browser RSS feedsCant open a new tab Cannot play a song or video on a web No browser is available on my smartphone170 How to Calendar CalendarSynchronizing calendar About backing up and restoring smartphone dataSynchronize organizer data over the wireless network Select the Wireless Synchronization checkbox172 Switch calendar views Calendar basicsManage data synchronization conflicts Go to a specific date in the calendarSet an alarm in the calendar Switch calendarsDelete an appointment, meeting, or alarm MeetingsView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meetingCalendar options Change the default calendar Change options for multiple calendarsChange how long your smartphone stores calendar entries Show tasks in the calendarConference call meetings Create a conference call meeting from your smartphoneCreate a conference call meeting from your computer ExampleTroubleshooting Calendar Cant set some fields when scheduling appointmentsCant schedule appointments that span multiple days Enter a conference call meetingCant enter a conference call with the Join Now option 180How to Contacts ContactsContact basics Change or delete a contact Search for a contactAdd a contact picture for caller ID Change or delete a contact picture About categoriesCategorize a contact, task, or memo Synchronizing contacts Create a category for contacts, tasks, or memos185 Personal distribution lists Multiple contact listsCreate a personal distribution list Change or delete a personal distribution listContact list options Contacts How to Clock ClockSet the date and time Display a second time zone on the clockTurn on the alarm Silence the alarmSet options for bedside clock mode Turn on bedside clock mode Use the timerChange timer notification options Use the stopwatchTroubleshooting Clock Time on my smartphone isnt correct192 Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memoSynchronize organizer data over the wireless network Hide completed tasksShow tasks in the calendar Synchronizing tasks and memosAbout backing up and restoring smartphone data About synchronization conflicts195 About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Manage data synchronization conflictsTurn off the prompt that appears before you delete items How to Typing TypingTyping icons Typing basicsType a symbol Type text using SureType technologyType text using multi-tap Type an accent or special characterTyping input methods Custom dictionaryWord Substitution Stop adding items to the custom dictionary automaticallyAdd, change, or delete a word in the custom dictionary About word substitutionSpelling checker Create a word substitution entryChange or delete a word substitution entry Click Typing and Language Word SubstitutionTroubleshooting Typing Cant check spellingHave no Advanced Style Options User Guide How to Keyboard KeyboardTroubleshooting Keyboard No application opens when I press a Convenience keySet the trackpad sensitivity Turn on or turn off trackpad soundsHow to Language LanguageAbout typing input languages Add a display languageTroubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone How to Screen display Screen displaySet options for backlighting Organizing applications on the Home screenAdd a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen210 Turn on flashing LED notification for wireless coverage Use grayscale or reverse contrast for the screen displayThemes About themesTroubleshooting Screen display Pop-up menu appears when I touch the screenMy display changed Related information Turn off pop-up menusHow to GPS technology GPS technologyTurn off location aiding or location data Turn on GPS technologyTroubleshooting GPS technology Prevent others from tracking your locationGet your GPS location Cant use GPS technologyHow to Compass CompassView location on a map from the compass Navigate to a destinationTroubleshooting Compass Im not receiving an accurate reading from the compass216 How to Maps MapsPan a map Zoom in to or out from a mapView an address on a map using a link View a list of points of interest near a locationView contact information for a point of interest Add a location to your list of favoritesDelete a location from your list of favorites Get directionsSend a location Keep backlighting on when you track your movement Copy a locationClear a map Troubleshooting Maps Change the font settings for mapsChange the units of measure for maps Change the display language for mapsUser Guide How to Applications ApplicationsAbout multitasking Create a BlackBerry IDRequire your smartphone password before adding an app Close an app so that it is not running in the backgroundView properties for an application Click Device Application ManagementTroubleshooting Applications Error messages BlackBerry Device SoftwareDelete an application View the size of an application databaseError message and cause Possible solution Error 205 Security service errorError 545 Incompatible file system Software, contact your wireless service providerPassword attempts Error 576 IT policy issue Contact your administratorClick Install update Related information 228How to BlackBerry Device Software Update the BlackBerry Device Software from a websiteBlackBerry Device Software About updating the BlackBerry Device SoftwareClick Check for Updates 230Hide or show an optional BlackBerry Device Software update Click Device Software UpdatesPress the key View Result Press the key Delete Downgrade Data Related informationTroubleshooting BlackBerry Device Software How to Mobile network Manage ConnectionsMobile network Turn on or turn off a network connectionTurn on or turn off airplane mode Check the status of network connections and servicesSwitch wireless networks manually Click Services StatusTurn on or turn off data service or set roaming options Click Networks and Connections Mobile NetworkChange the order of preferred networks Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageWireless coverage indicators Troubleshooting Mobile network Enabled deviceCant connect to the mobile network Your NFC connection is turned onWi-Fi technology How to Wi-Fi technologyError messages Data service unavailable Possible solutionsConnect to a Wi-Fi network Click Wi-Fi Network240 Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manuallyClick Wi-Fi Network Saved Wi-Fi Networks Click Save and Connect Related informationOptions for saved Wi-Fi networks Turn on or turn off the prompt that appears for hotspotsCommon options Option Description WPA/WPA2 Personal options WPA/WPA2 Enterprise optionsInstall a root certificate on your smartphone UMA connection settingsAbout using UMA with a Wi-Fi network Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportAbout using Wi-Fi with VPN and software tokens Connection permissions for third-party applicationsPermission Description Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network247 Bluetooth technology How to Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitClick Networks and Connections Bluetooth Connections Highlight a Bluetooth enabled car kit 249Send and receive a contact card using Bluetooth technology Press the key Send Contact Card Send Using BluetoothPress the key Transfer Contacts Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesTurn off a Bluetooth profile Change the pairing name for your BlackBerry smartphone Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Restrict outgoing callsTroubleshooting Bluetooth technology Clear the Connect on Power Up checkboxTry the following actions 254 My list of paired Bluetooth devices doesnt appear Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device 256How to NFC technology Connect to or disconnect from a smart accessoryNFC technology About NFC technologySmart tags About smart tagsView, save, or delete a smart tag Create a smart tagPlay a sound alert when NFC technology makes a connection NFC technology optionsShare a smart tag Click Networks and Connections Near Field CommunicationTroubleshooting NFC technology NFC doesnt appear on the Manage Connections screenMy smartphone doesnt respond to NFC technology 260Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart AccessoriesDelete a saved dock profile Highlight a dock profile Press the key Delete 262Power and battery How to Power and batteryDevice Auto On/Off How to Storage space and media cards Storage space and media cardsAbout media cards Supported media cardsRestore smartphone data from your media card View the amount of storage space used by media filesFormat your media card or built-in media storage Click Device Storage Related informationAbout compression About file encryptionTurn on encryption Click Security EncryptionTips Storage space and media cards 268Troubleshooting Storage space and media cards My smartphone doesnt recognize my media cardApplication storage on my smartphone is low 269How to Search SearchSearch for messages Message search criteriaField Description Do more with your message search results View, change, or delete a saved searchTroubleshooting Search Dont get any voice enabled search resultsSearch for a contact 273How to SIM card SIM cardAdd a contact to your SIM card Copy a contact from your contact list to your SIM cardChange or delete SIM card contacts Store text messages on your SIM cardChange the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeHow to Security About the smartphone passwordSet a smartphone password SecurityChange the smartphone password Lock your smartphone when you insert it in the holsterSet a limit for smartphone password attempts Lock or unlock your smartphonePassword Keeper About the Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password KeeperCopy a password Prevent password copyingHide or show passwords in the Password Keeper Generate a random passwordEncryption About encrypting data on your smartphoneAbout file encryption Turn on encryptionSet encryption strength About encryption keysGenerate an encryption key Click Security Security Status InformationMemory cleaning About memory cleaningTurn on memory cleaning Click Security Advanced Security Settings Memory CleaningCreate a shortcut for the memory cleaning application CertificatesAbout certificates About certificate enrollmentDownload a certificate from a certification authority Import certificates or PGP keys from a media cardView properties for a certificate Certificate properties Property DescriptionView one type of certificate or PGP key Send a certificateDelete a certificate View the certificate chain for a certificateChange the trust status of a certificate Press the key Fetch Status or Fetch Chain StatusRevoke a certificate Certificate revocation reasonsReason Description Add an email address to a certificate Press the key Associate Addresses290 Download an updated PGP key from an LDAP-enabled server PGP keysAbout PGP keys Download a personal PGP key from the PGP Universal ServerView details for a PGP key PGP key propertiesPGP key status PGP key status indicators Send a PGP keyDelete a PGP key Clear the PGP data cacheCheck the revocation status of a PGP key Change the trust status of a PGP keyRevoke a PGP key PGP key revocation reasonsCertificate servers PGP key options Change the display name for a PGP keyAdd a certificate server Connection options for LDAP-enabled servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate serverChange the key store password Key storeDelete a certificate server About the key storeChange when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataChange the refresh rate for certificate revocation lists About using a smart card with your smartphone Turn on two-factor authenticationClick Security Advanced Security Settings Key Stores Smart cardsAbout smart password entry Turn off smart password entryImport a certificate from a smart card Select the Lock On Card Removal checkboxSwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Turn off notification for smart card connectionsVPN settings Store the passphrase for your smart card on your smartphoneAbout VPN profiles Log in to a VPNChange the user name and password for a VPN profile Verify security software manuallyAbout software tokens Change the software token for a VPN profileReset connection permissions for third-party applications Third-party application controlSet permissions for a third-party application 304Turn on safe mode Click Device Advanced System Settings TCP IPTurn off a prompt for a third-party application connection Press the key Edit Permissions Prompt ExceptionsInteraction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart cardCant download a certificate Cant download a PGP key from an LDAP-enabled server Service books and diagnostic reports Accept, delete, or restore a service bookRun a diagnostic report View, submit, or delete a diagnostic reportSet a default recipient for diagnostic reports Cant run or submit a diagnostic reportTo delete all diagnostic reports, click Delete All How to Synchronization Synchronize email over the wireless networkSynchronization 312Manage email reconciliation conflicts 313Troubleshooting Synchronization Try the following actions 314Contact list field data isnt appearing on my computer 315Accessibility options How to AccessibilityScreen accessibility options Audio and phone accessibility optionsAdd or delete a contact alert TTY supportVoice dialing Perform an action using a voice command Available voice commands318 Typing accessibility options Click Typing and Input Word SubstitutionCalculator Use the calculatorConvert a measurement Glossary BlackBerry MDSCertificate CRL serverDSML-enabled server IT policyLDAP-enabled server Mass storage modePersonal certificate Personal PGP keyPublic key Root certificateTriple DES Legal notice 326327 User Guide User Guide User Guide