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Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Compass

Models: SWD-1735726-0622010334-001

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User Guide

Compass

Troubleshooting: Compass

I'm not receiving an accurate reading from the compass

Try the following actions:

•If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets.

•If "Calibration required" appears at the bottom of the screen, calibrate the compass manually.

•To help prevent metal and magnets from interfering with the compass, close the Compass application before you get in a vehicle or insert your smartphone in a holster.

Related information

Calibrate the compass manually, 215

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Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Compass

Contents

BlackBerry Bold 9790 Smartphone SWD-1735726-0622010334-001 Contents 122 198 257 316 Your BlackBerry smartphone at a glance New in BlackBerry Quick HelpGetting started Your smartphone About the BlackBerry ID Visit the Setup application Important keysRight convenience key Flashing LEDKeys on the right side of your smartphone Flashing LED color DescriptionIcons Application iconsMedia Instant messagingApplications Personal organizerSocial networking and mobile purchasing BlackBerry Device Software updateFiles Sounds and alertsHome screen icons Message inbox iconsPhone icons Battery power level iconsTyping icons Video camera Calendar iconsCamera icons Missed call Received call Placed call Voice mail messageShow or hide a home screen panel Your Home screenAdd a shortcut to your home screen or Favorites panel Move an application icon Change where apps that you download appearShow, hide, or find an application icon Change themesAdd a message that appears when your smartphone is locked Feature availabilityChange what happens when you type on the Home screen Click Display Message on Lock ScreenSecurity Security Status Information View IT Policy Find more information How to TopSet up an email address About downloading apps with the BlackBerry App WorldPress the key Copy All To Contacts About using your smartphone as a tethered modemCopy contacts from your SIM card to your contact list Lock or unlock your smartphone Send a text messageView a location on a map Press the key Compose Text MessageTurn off word substitution Turn on or turn off airplane modeTips Top Tips Finding appsKey Mark Read Tips Managing indicatorsTips Updating your software Key Mark PriorTips Doing things quickly Check for Updates. Connect your smartphone to yourAutomatically Update your BlackBerry Desktop Software ComputerDisplay Screen Display Tips Extending battery lifeDevice Auto On/Off Click Change Sounds and AlertsStorage section, change the Store Pictures or Store Videos Memory UseImage Size or Video Format field Tips Keeping your information safe Phone shortcutsDelete key Typing shortcutsPress the Left Shift key or Right Shift key Use a picture as your smartphone wallpaper Personalize TopChange your ring tone, notifiers, reminders, or alerts Add, rename, or delete a folder on the home screenChange the display font Add or change your signatureChange the language Assign an application to a convenience keyAdd a contact picture for caller ID Set up speed dial for a contactAdd or delete a contact alert Im not receiving messages Troubleshooting TopCant make or receive calls Cant send messages Organizer data isnt synchronizing over the wireless network Forget my smartphone passwordEmail messages arent reconciling over the wireless network Screen turns offCant pair with a Bluetooth enabled device Media player screen closesTips Doing things quickly Switch to the Favorites , Media , Downloads , and FrequentTips and shortcuts Key Mark as FavoriteTips Extending battery life Field Tips Finding appsKey Show All Icons . To That you can download over the network Options icon. Click Device Software UpdatesTips Updating your software It from the Messages icon, click the icon Tips Managing indicatorsTips Keeping your information safe Phone shortcuts Your message inbox Message shortcutsA message Move around your message inboxA presentation File and attachment shortcutsA spreadsheet Typing shortcuts Play the previous audio file Media shortcutsAudio and video files PicturesMove around a webpage Browser shortcutsOn a webpage Calendar shortcuts Search shortcutsCant use a shortcut Troubleshooting ShortcutsMap shortcuts Phone at a glance Phone icons How to PhonePhone Phone basicsAnswer a second call Make a callAnswer or end a call Press the key To end a call, press the keyChange your ring tone, notifiers, reminders, or alerts Dial using numbers or lettersSwitch applications during a call Mute a callIf youre outside of a wireless coverage area About using a headsetAbout emergency calls and Emergency Callback Mode Emergency callsChange the default volume for calls VolumeAdjust the volume Improve sound quality during a callTurn on or turn off call waiting Call waiting, call forwarding, and call blockingChange the contact that is assigned to a speed dial key About call forwardingBlock or stop blocking calls Add, change, or delete a call forwarding numberAbout call blocking About fixed dialing Change the call blocking passwordFixed dialing and smart dialing Turn on fixed dialingAbout conference calls Conference callsAbout smart dialing Create a phone number link for a conference call Call logsMake a conference call About call logsAdd, change, or delete call log notes Multiple phone numbersDelete call logs View or hide call logs in the Messages applicationTurn on or turn off dialing from the lock screen Switch the active phone numberPhone options Sort phone numbers or contacts on the phone screenTurn off the prompt that appears before you delete items Hide or display your phone number when you make callsPress the key Options In-call Settings Change how you answer or end calls with the holsterAbout TTY support Reset a call timerTurn on hearing aid mode Turn on or turn off TTY supportVoice mail About your voice mail greeting and voice mail passwordChange the voice mail access number and password Check your voice mailTroubleshooting Phone Some features arent available on my smartphoneCant change the number of times that my smartphone rings Cant check my voice mailCant block calls My phone number appears as Unknown in the Phone applicationMy headset makes calls instead of my smartphone Voice commands How to Voice commandsChange the language for voice commands Turn off choice lists for voice commandsTroubleshooting Voice commands Cant make calls using a voice commandMessages at a glance Send an email How to MessagesMessages Resend a message Check spellingAttach a contact card to a message Save a draft of a messageDelete a message Blind carbon copy a contactSave a message Reply to or forward an email or PIN messageView an address instead of a display name View saved messagesClick a folder Hide the new or unread message indicatorSet how long your smartphone stores messages Clear the Confirm Delete check box Press the key SaveAttach a file to an email How to EmailComposing and sending email Send an email Stop a message from sending Delete the disclaimer from an emailDelete the original text from a reply message Email filters About email filtersPress the key Options Email Filters Create an email filter based on a contact or subjectOptions for email filters Press the key Filter by Sender or SubjectTurn on an email filter Change, prioritize, or delete an email filterChange the Delete On field to Mailbox & Handheld Synchronize email over the wireless networkPress the key Options Email Reconciliation Stop forwarding email to your smartphone About synchronization conflictsManage email reconciliation conflicts View email in plain text format Viewing and replying to email About email account iconsPreview more of grouped email messages Organizing your email inbox About flagsHide messages from the Messages application Add, change, or remove a flagChange how you group email messages Change how a message inbox displays messagesAdd, move, rename, or delete an email folder Mark a message as read or unreadFile an email Hide filed email from the message inbox Select the Hide Filed Messages check box Press the key SaveClear the Save Copy In Sent Folder checkbox Email options Add or change your signatureReceive only the first section of long email messages Turn on or turn off read receipts Set an out-of-office replyChange options for your personal email account Select the Use Out Of Office Reply check boxGoogle Mail About Google Mail on your smartphone Stop loading pictures in Html email messagesStop displaying recent contacts in email address fields Clear the Download Images Automatically checkboxView Google Mail messages with a specific label Add or remove a Google Mail starApply or remove a Google Mail label Create or delete a Google Mail labelReport spam sent to your Google Mail account Troubleshooting EmailMove archived Google Mail messages to your message inbox Cant send messagesSome messages no longer appear on my smartphone Email messages arent reconciling over the wireless networkIm not receiving messages Email filters arent working correctly Html email messages dont appear correctlySome email folders appear dimmed Number of new or unread messages is different than I expectText messages How to Text messagesSome features arent available on my smartphone About text messagesComposing and sending text messages Send a text message Click a file Set the importance level for text messages that you sendPicture Video Location Audio Voice Note Contact Appointment Show names in the history of text messages Set whether pressing the Enter key sends text messagesAdd an appointment to your calendar from a text message Change how your text messages lookSave a contact card from a message Delete the history from a text messageSave a media file from a text message Turn off Word Substitution for text messages Set a wireless network type for sending text messagesBlock text messages Turn on cell broadcasting Click Device Advanced System Settings Cell BroadcastingCell broadcasting About cell broadcasting Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Troubleshooting Text messagesPersonalize Text messages Cant send text messagesHow to PIN messages PIN messages102 Troubleshooting PIN messagesCreate a link for a PIN 103 About files and attachments How to AttachmentsAttachments Open and save an attachmentSend a file Click Save or Cancel Related informationSave a file or an attachment Open a link in a file or an attachmentContact cards About contact cards Set font options for a file or an attachmentView properties for a file Attach a contact card to a messageSecurity options for messages Troubleshooting AttachmentsSkipped content bar appears in a document Block incoming messagesAdd a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security FirewallEncrypt a message with a passphrase MIME-protected messagesSign or encrypt a message Download the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesAttach a certificate to a message Add a certificate from a messageView the certificate used to sign or encrypt a message Encryption status indicatorsIndicator Description View encryption information for a weakly encrypted messageClick Security S/MIME Check the status of a certificate or certificate chainMessage is strongly encrypted Message is weakly encrypted Click Device Advanced System Settings Default Services Change the default signing and encryption optionChange the default message classification About message classificationsChange the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons fieldCant open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryptionIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messagesAttach a PGP key to a message PGP protected messagesEncrypt a PGP protected message with a passphrase Select the Use Conventional Encryption checkboxAdd a PGP key from a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from an attachmentView the PGP key used to sign or encrypt a message PGP protected message status Encryption status indicatorsDigital signature indicators for PGP protected messages Change the Default Key field Press the key Save Click Security PGPClick Security PGP Change the Message Viewer Icons field Change the size of PGP indicators in messagesChange the encryption algorithms for PGP protected messages Cant open an attachment in an encrypted message File basics How to FilesFiles and attachments 122Search for a file that is saved on your smartphone Managing files and attachments View a hidden file or folder Copy, move, rename, or delete a fileHide a file or folder 125View tracked changes in a document View the table of contents in a documentView the content of a cell Move around a spreadsheetSet display options for a spreadsheet Switch presentation viewsSwitch slides Move around pages in a multipage .tif fileQuestion mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document Amplify the volume using the audio boost feature How to MediaAdjust the volume MediaSort media files Improve sound quality for media filesTurn on or turn off audio and video shortcuts Copy, move, rename, or delete a fileTurn on or turn off media card support Change the Close Media Player When Inactive fieldView properties for a file About transferring and synchronizing media filesSend a file File extensions Video file formats Audio file formats Receive a media file using Bluetooth technologySupported audio and video file formats and extensions Shuffle or repeat songs How to MusicMusic Move or delete a song in a playlist Create a standard or an automatic playlistAdd the song that is playing to a playlist Rename or delete a playlistCant open media files Troubleshooting MusicCant save media files Display closed captions in videos Keep backlighting on when you play a videoVideos Cant use a shortcutTroubleshooting Videos Select the Display Closed Captions checkboxHow to Video camera Video cameraTurn on or turn off video lighting Change the video camera scene modeRecord a video Change the video size and formatFlash or video light dims or turns off Troubleshooting Video cameraReduce blurriness in the videos that you take Camera Take a picture How to CameraCamera at a glance Camera icons Press the Right Convenience keyChange the autofocus setting Change the flash setting for pictures that you takeChange the camera scene mode Change the size of pictures that you takeChange the review duration of the pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the location for storing pictures that you take146 Troubleshooting CameraSome pictures that I take are blurry Pictures at a glance How to PicturesPictures 147View pictures as a slide show Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage Change your slide show optionsCreate a picture folder View pictures in list view or thumbnail viewOrganize pictures by date or folder Import pictures to the Pictures applicationTry the following actions 150 Troubleshooting PicturesReceive an error message after I rotate a picture Voice notes Troubleshooting Voice notesMy smartphone isnt using the correct ring tone or wallpaper Record a voice noteCant use a shortcut 153 About ring tones, sounds, and alerts How to Ring tones, sounds, and alertsRing tones, sounds, and alerts Add or delete a custom profileThis notification Silence your smartphoneFlashing LED color Description Green 155Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser 158Browsing webpages Visit a webpage or search the Internet Open, close, or switch between tabsBrowser basics Zoom in to or out from a webpageTurn on browser shortcuts Search for text in a message, in a file, or on a webpageView a list of web pages that you visited recently Move back, move forward, or refresh a webpagePlay a media file on a webpage Return to the browser homeClose the browser Download a file from a webpageBrowser bookmarks Move a bookmark for a webpage Browser optionsSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesAdd a search engine from a website Change your default search engineChange the font size for text on webpages Set the character encoding for all webpagesTurn off cookies in the browser Stop blocking pop-ups on webpagesDelete browsing information Click Clear NowTurn on geolocation in the browser Browser securityTurn off JavaScript support About TLSManage browser security Add a trusted content serverClick Security Advanced Security Settings TLS WeakBrowser push options Browser pushAbout browser push Cant open a new tab Troubleshooting BrowserRSS feeds 170 Cannot play a song or video on a webNo browser is available on my smartphone Synchronizing calendar How to CalendarCalendar About backing up and restoring smartphone data172 Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Manage data synchronization conflicts Switch calendar viewsCalendar basics Go to a specific date in the calendarDelete an appointment, meeting, or alarm Set an alarm in the calendarSwitch calendars MeetingsCheck availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Change the list of participants for a meetingCalendar options Change how long your smartphone stores calendar entries Change the default calendarChange options for multiple calendars Show tasks in the calendarCreate a conference call meeting from your computer Conference call meetingsCreate a conference call meeting from your smartphone ExampleCant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Enter a conference call meetingCant enter a conference call with the Join Now option 180Contact basics How to ContactsContacts Add a contact picture for caller ID Change or delete a contactSearch for a contact Categorize a contact, task, or memo Change or delete a contact pictureAbout categories Synchronizing contacts Create a category for contacts, tasks, or memos185 Create a personal distribution list Personal distribution listsMultiple contact lists Change or delete a personal distribution listContact list options Contacts Set the date and time How to ClockClock Display a second time zone on the clockSet options for bedside clock mode Turn on the alarmSilence the alarm Change timer notification options Turn on bedside clock modeUse the timer Use the stopwatch192 Troubleshooting ClockTime on my smartphone isnt correct Send a task or memo Tasks and memosCreate a task or memo Change or delete a task or memoShow tasks in the calendar Synchronize organizer data over the wireless networkHide completed tasks Synchronizing tasks and memos195 About backing up and restoring smartphone dataAbout synchronization conflicts Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Manage data synchronization conflictsTurn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basicsType text using multi-tap Type a symbolType text using SureType technology Type an accent or special characterTyping input methods Custom dictionaryAdd, change, or delete a word in the custom dictionary Word SubstitutionStop adding items to the custom dictionary automatically About word substitutionChange or delete a word substitution entry Spelling checkerCreate a word substitution entry Click Typing and Language Word SubstitutionHave no Advanced Style Options Troubleshooting TypingCant check spelling User Guide How to Keyboard KeyboardSet the trackpad sensitivity Troubleshooting KeyboardNo application opens when I press a Convenience key Turn on or turn off trackpad soundsAbout typing input languages How to LanguageLanguage Add a display languageCant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone Set options for backlighting How to Screen displayScreen display Organizing applications on the Home screen210 Add a message that appears when your smartphone is lockedAdd, rename, or delete a folder on the home screen Themes Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display About themesMy display changed Troubleshooting Screen displayPop-up menu appears when I touch the screen Related information Turn off pop-up menusTurn off location aiding or location data How to GPS technologyGPS technology Turn on GPS technologyGet your GPS location Troubleshooting GPS technologyPrevent others from tracking your location Cant use GPS technologyView location on a map from the compass How to CompassCompass Navigate to a destination216 Troubleshooting CompassIm not receiving an accurate reading from the compass Pan a map How to MapsMaps Zoom in to or out from a mapView contact information for a point of interest View an address on a map using a linkView a list of points of interest near a location Add a location to your list of favoritesSend a location Delete a location from your list of favoritesGet directions Clear a map Keep backlighting on when you track your movementCopy a location Change the units of measure for maps Troubleshooting MapsChange the font settings for maps Change the display language for mapsUser Guide About multitasking How to ApplicationsApplications Create a BlackBerry IDView properties for an application Require your smartphone password before adding an appClose an app so that it is not running in the background Click Device Application ManagementDelete an application Troubleshooting ApplicationsError messages BlackBerry Device Software View the size of an application databaseError message and cause Possible solution Error 205 Security service errorPassword attempts Error 545 Incompatible file systemSoftware, contact your wireless service provider Error 576 IT policy issue Contact your administratorClick Install update Related information 228BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a website About updating the BlackBerry Device SoftwareClick Check for Updates 230Press the key View Result Hide or show an optional BlackBerry Device Software updateClick Device Software Updates Press the key Delete Downgrade Data Related informationTroubleshooting BlackBerry Device Software Mobile network How to Mobile networkManage Connections Turn on or turn off a network connectionSwitch wireless networks manually Turn on or turn off airplane modeCheck the status of network connections and services Click Services StatusTurn on or turn off data service or set roaming options Click Networks and Connections Mobile NetworkChange the order of preferred networks Wireless coverage indicators Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Cant connect to the mobile network Troubleshooting Mobile networkEnabled device Your NFC connection is turned onError messages Data service unavailable Wi-Fi technologyHow to Wi-Fi technology Possible solutions240 Connect to a Wi-Fi networkClick Wi-Fi Network Click Wi-Fi Network Saved Wi-Fi Networks Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Save and Connect Related informationCommon options Option Description Options for saved Wi-Fi networksTurn on or turn off the prompt that appears for hotspots WPA/WPA2 Personal options WPA/WPA2 Enterprise optionsAbout using UMA with a Wi-Fi network Install a root certificate on your smartphoneUMA connection settings Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportPermission Description About using Wi-Fi with VPN and software tokensConnection permissions for third-party applications Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network247 About Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technologyClick Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Highlight a Bluetooth enabled car kit 249Press the key Transfer Contacts Send and receive a contact card using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth profilesTurn off a Bluetooth profile Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry smartphoneTurn off Bluetooth connection notification Restrict outgoing callsTry the following actions 254 Troubleshooting Bluetooth technologyClear the Connect on Power Up checkbox Lose my connection with a Bluetooth enabled car kit My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device Cant share contacts with a paired Bluetooth enabled device 256NFC technology How to NFC technologyConnect to or disconnect from a smart accessory About NFC technologyView, save, or delete a smart tag Smart tagsAbout smart tags Create a smart tagShare a smart tag Play a sound alert when NFC technology makes a connectionNFC technology options Click Networks and Connections Near Field CommunicationMy smartphone doesnt respond to NFC technology Troubleshooting NFC technologyNFC doesnt appear on the Manage Connections screen 260Set up a new dock Smart accessoriesAbout the Smart Accessories application Click Device Smart AccessoriesDelete a saved dock profile Highlight a dock profile Press the key Delete 262Power and battery How to Power and batteryDevice Auto On/Off About media cards How to Storage space and media cardsStorage space and media cards Supported media cardsFormat your media card or built-in media storage Restore smartphone data from your media cardView the amount of storage space used by media files Click Device Storage Related informationTurn on encryption About compressionAbout file encryption Click Security EncryptionTips Storage space and media cards 268Application storage on my smartphone is low Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card 269How to Search SearchField Description Search for messagesMessage search criteria Do more with your message search results View, change, or delete a saved searchSearch for a contact Troubleshooting SearchDont get any voice enabled search results 273Add a contact to your SIM card How to SIM cardSIM card Copy a contact from your contact list to your SIM cardChange or delete SIM card contacts Store text messages on your SIM cardProtect your SIM card with a PIN code Change the display name for a phone numberAbout SIM card security Change the SIM card PIN codeSet a smartphone password How to SecurityAbout the smartphone password SecuritySet a limit for smartphone password attempts Change the smartphone passwordLock your smartphone when you insert it in the holster Lock or unlock your smartphoneChange the Password Keeper password Password KeeperAbout the Password Keeper Set a limit for password attempts in the Password KeeperHide or show passwords in the Password Keeper Copy a passwordPrevent password copying Generate a random passwordAbout file encryption EncryptionAbout encrypting data on your smartphone Turn on encryptionGenerate an encryption key Set encryption strengthAbout encryption keys Click Security Security Status InformationTurn on memory cleaning Memory cleaningAbout memory cleaning Click Security Advanced Security Settings Memory CleaningAbout certificates Create a shortcut for the memory cleaning applicationCertificates About certificate enrollmentView properties for a certificate Download a certificate from a certification authorityImport certificates or PGP keys from a media card Certificate properties Property DescriptionDelete a certificate View one type of certificate or PGP keySend a certificate View the certificate chain for a certificateChange the trust status of a certificate Press the key Fetch Status or Fetch Chain StatusReason Description Revoke a certificateCertificate revocation reasons 290 Add an email address to a certificatePress the key Associate Addresses About PGP keys Download an updated PGP key from an LDAP-enabled serverPGP keys Download a personal PGP key from the PGP Universal ServerView details for a PGP key PGP key propertiesDelete a PGP key PGP key status PGP key status indicatorsSend a PGP key Clear the PGP data cacheRevoke a PGP key Check the revocation status of a PGP keyChange the trust status of a PGP key PGP key revocation reasonsAdd a certificate server Certificate serversPGP key options Change the display name for a PGP key Connection options for Ocsp and CRL servers Connection options for LDAP-enabled serversChange connection information for a certificate server Send connection information for a certificate serverDelete a certificate server Change the key store passwordKey store About the key storeChange the refresh rate for certificate revocation lists Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data Click Security Advanced Security Settings Key Stores About using a smart card with your smartphoneTurn on two-factor authentication Smart cardsImport a certificate from a smart card About smart password entryTurn off smart password entry Select the Lock On Card Removal checkboxUse a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Turn off notification for smart card connectionsAbout VPN profiles VPN settingsStore the passphrase for your smart card on your smartphone Log in to a VPNAbout software tokens Change the user name and password for a VPN profileVerify security software manually Change the software token for a VPN profileSet permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control 304Turn off a prompt for a third-party application connection Turn on safe modeClick Device Advanced System Settings TCP IP Press the key Edit Permissions Prompt ExceptionsInteraction permissions for third-party applications Data permissions for third-party applications Cant download a certificate Troubleshooting SecurityCant unlock my smartphone using my smart card Cant download a PGP key from an LDAP-enabled server Run a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book View, submit, or delete a diagnostic reportTo delete all diagnostic reports, click Delete All Set a default recipient for diagnostic reportsCant run or submit a diagnostic report Synchronization How to SynchronizationSynchronize email over the wireless network 312Manage email reconciliation conflicts 313Troubleshooting Synchronization Try the following actions 314Contact list field data isnt appearing on my computer 315Screen accessibility options Accessibility optionsHow to Accessibility Audio and phone accessibility optionsAdd or delete a contact alert TTY support318 Voice dialing Perform an action using a voice commandAvailable voice commands Typing accessibility options Click Typing and Input Word SubstitutionConvert a measurement CalculatorUse the calculator Certificate GlossaryBlackBerry MDS CRL serverDSML-enabled server IT policyPersonal certificate LDAP-enabled serverMass storage mode Personal PGP keyPublic key Root certificateTriple DES Legal notice 326327 User Guide User Guide User Guide