Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Storage space and media cards

User Guide Storage space and media cards

The application storage on my smartphone is low, 269

Troubleshooting: Storage space and media cards

My smartphone doesn't recognize my media card

Try the following actions:

•Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.

•In your media card options, verify that media card support is turned on.

•In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card.

CAUTION: Formatting your media card will delete all the files from it.

The application storage on my smartphone is low

When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.

Try the following actions:

•Verify that you have deleted old email messages or text messages, especially messages with attachments.

•Verify that you have deleted contacts that are already in your organization's contact list.

•Verify that you have deleted media files from your smartphone.

•If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software.

•Verify that you have cleared the browser cache.

Related information

View the amount of available storage space on your smartphone, 266

Tips: Freeing space for your music, pictures, videos, and files, 27

269