Blackberry SWD-1735726-0622010334-001 Troubleshooting Files, Question mark appears on a slide

User Guide Files and attachments

Troubleshooting: Files

A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the key > More or More All.

•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Related information

Receive only the first section of long email messages, 86

Receive only the first section of long email messages, 86

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry smartphone.

1.To download the content, click the skipped content bar.

2.Click More.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.

1.To download the slide, highlight the slide.

2.Press the key > Retrieve.

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