Troubleshooting Files | Blackberry SWD-1735726-0622010334-001

User Guide

Files and attachments

Troubleshooting: Files

A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the key > More or More All.

•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Related information

Receive only the first section of long email messages, 86

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry smartphone.

1.To download the content, click the skipped content bar.

2.Click More.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.

1.To download the slide, highlight the slide.

2.Press the key > Retrieve.

128

Page 130

Image 130

Blackberry SWD-1735726-0622010334-001 manual Troubleshooting Files, Skipped content bar appears in a document

Contents

BlackBerry Bold 9790 Smartphone SWD-1735726-0622010334-001 Contents 122 198 257 316 Getting started Your smartphone Quick HelpYour BlackBerry smartphone at a glance New in BlackBerry About the BlackBerry ID Visit the Setup application Important keys Right convenience key Flashing LEDKeys on the right side of your smartphone Flashing LED color Description Icons Application icons Media Instant messagingApplications Personal organizer Social networking and mobile purchasing BlackBerry Device Software updateFiles Sounds and alerts Home screen icons Message inbox icons Typing icons Battery power level iconsPhone icons Video camera Calendar iconsCamera icons Missed call Received call Placed call Voice mail message Add a shortcut to your home screen or Favorites panel Your Home screenShow or hide a home screen panel Move an application icon Change where apps that you download appearShow, hide, or find an application icon Change themes Add a message that appears when your smartphone is locked Feature availabilityChange what happens when you type on the Home screen Click Display Message on Lock Screen Security Security Status Information View IT Policy Find more information How to TopSet up an email address About downloading apps with the BlackBerry App World Copy contacts from your SIM card to your contact list About using your smartphone as a tethered modemPress the key Copy All To Contacts Lock or unlock your smartphone Send a text messageView a location on a map Press the key Compose Text Message Turn off word substitution Turn on or turn off airplane modeTips Top Tips Finding apps Key Mark Read Tips Managing indicatorsTips Updating your software Key Mark Prior Tips Doing things quickly Check for Updates. Connect your smartphone to yourAutomatically Update your BlackBerry Desktop Software Computer Display Screen Display Tips Extending battery lifeDevice Auto On/Off Click Change Sounds and Alerts Image Size or Video Format field Memory UseStorage section, change the Store Pictures or Store Videos Tips Keeping your information safe Phone shortcuts Press the Left Shift key or Right Shift key Typing shortcutsDelete key Use a picture as your smartphone wallpaper Personalize TopChange your ring tone, notifiers, reminders, or alerts Add, rename, or delete a folder on the home screen Change the display font Add or change your signatureChange the language Assign an application to a convenience key Add or delete a contact alert Set up speed dial for a contactAdd a contact picture for caller ID Cant make or receive calls Troubleshooting TopIm not receiving messages Cant send messages Organizer data isnt synchronizing over the wireless network Forget my smartphone passwordEmail messages arent reconciling over the wireless network Screen turns off Cant pair with a Bluetooth enabled device Media player screen closes Tips Doing things quickly Switch to the Favorites , Media , Downloads , and FrequentTips and shortcuts Key Mark as Favorite Tips Extending battery life Key Show All Icons . To Tips Finding appsField Tips Updating your software Options icon. Click Device Software UpdatesThat you can download over the network Tips Keeping your information safe Tips Managing indicatorsIt from the Messages icon, click the icon Phone shortcuts Your message inbox Message shortcutsA message Move around your message inbox A spreadsheet File and attachment shortcutsA presentation Typing shortcuts Play the previous audio file Media shortcutsAudio and video files Pictures On a webpage Browser shortcutsMove around a webpage Calendar shortcuts Search shortcuts Map shortcuts Troubleshooting ShortcutsCant use a shortcut Phone at a glance Phone icons How to PhonePhone Phone basics Answer a second call Make a callAnswer or end a call Press the key To end a call, press the key Change your ring tone, notifiers, reminders, or alerts Dial using numbers or lettersSwitch applications during a call Mute a call If youre outside of a wireless coverage area About using a headsetAbout emergency calls and Emergency Callback Mode Emergency calls Change the default volume for calls VolumeAdjust the volume Improve sound quality during a call Turn on or turn off call waiting Call waiting, call forwarding, and call blockingChange the contact that is assigned to a speed dial key About call forwarding About call blocking Add, change, or delete a call forwarding numberBlock or stop blocking calls About fixed dialing Change the call blocking passwordFixed dialing and smart dialing Turn on fixed dialing About smart dialing Conference callsAbout conference calls Create a phone number link for a conference call Call logsMake a conference call About call logs Add, change, or delete call log notes Multiple phone numbersDelete call logs View or hide call logs in the Messages application Turn on or turn off dialing from the lock screen Switch the active phone numberPhone options Sort phone numbers or contacts on the phone screen Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsPress the key Options In-call Settings Change how you answer or end calls with the holster About TTY support Reset a call timerTurn on hearing aid mode Turn on or turn off TTY support Voice mail About your voice mail greeting and voice mail passwordChange the voice mail access number and password Check your voice mail Troubleshooting Phone Some features arent available on my smartphone Cant change the number of times that my smartphone rings Cant check my voice mailCant block calls My phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone Voice commands How to Voice commands Change the language for voice commands Turn off choice lists for voice commands Troubleshooting Voice commands Cant make calls using a voice command Messages How to MessagesMessages at a glance Send an email Resend a message Check spelling Attach a contact card to a message Save a draft of a messageDelete a message Blind carbon copy a contact Save a message Reply to or forward an email or PIN messageView an address instead of a display name View saved messages Click a folder Hide the new or unread message indicatorSet how long your smartphone stores messages Clear the Confirm Delete check box Press the key Save Composing and sending email Send an email How to EmailAttach a file to an email Stop a message from sending Delete the disclaimer from an emailDelete the original text from a reply message Email filters About email filters Press the key Options Email Filters Create an email filter based on a contact or subjectOptions for email filters Press the key Filter by Sender or Subject Turn on an email filter Change, prioritize, or delete an email filter Press the key Options Email Reconciliation Synchronize email over the wireless networkChange the Delete On field to Mailbox & Handheld Manage email reconciliation conflicts About synchronization conflictsStop forwarding email to your smartphone View email in plain text format Viewing and replying to email About email account iconsPreview more of grouped email messages Organizing your email inbox About flags Hide messages from the Messages application Add, change, or remove a flagChange how you group email messages Change how a message inbox displays messages File an email Mark a message as read or unreadAdd, move, rename, or delete an email folder Hide filed email from the message inbox Select the Hide Filed Messages check box Press the key Save Receive only the first section of long email messages Email options Add or change your signatureClear the Save Copy In Sent Folder checkbox Turn on or turn off read receipts Set an out-of-office replyChange options for your personal email account Select the Use Out Of Office Reply check box Google Mail About Google Mail on your smartphone Stop loading pictures in Html email messagesStop displaying recent contacts in email address fields Clear the Download Images Automatically checkbox View Google Mail messages with a specific label Add or remove a Google Mail starApply or remove a Google Mail label Create or delete a Google Mail label Report spam sent to your Google Mail account Troubleshooting EmailMove archived Google Mail messages to your message inbox Cant send messages Im not receiving messages Email messages arent reconciling over the wireless networkSome messages no longer appear on my smartphone Email filters arent working correctly Html email messages dont appear correctlySome email folders appear dimmed Number of new or unread messages is different than I expect Text messages How to Text messagesSome features arent available on my smartphone About text messages Composing and sending text messages Send a text message Picture Video Location Audio Voice Note Contact Appointment Set the importance level for text messages that you sendClick a file Show names in the history of text messages Set whether pressing the Enter key sends text messagesAdd an appointment to your calendar from a text message Change how your text messages look Save a media file from a text message Delete the history from a text messageSave a contact card from a message Block text messages Set a wireless network type for sending text messagesTurn off Word Substitution for text messages Turn on cell broadcasting Click Device Advanced System Settings Cell BroadcastingCell broadcasting About cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Troubleshooting Text messagesPersonalize Text messages Cant send text messages How to PIN messages PIN messages Create a link for a PIN Troubleshooting PIN messages102 103 About files and attachments How to AttachmentsAttachments Open and save an attachment Send a file Click Save or Cancel Related informationSave a file or an attachment Open a link in a file or an attachment Contact cards About contact cards Set font options for a file or an attachmentView properties for a file Attach a contact card to a message Security options for messages Troubleshooting AttachmentsSkipped content bar appears in a document Block incoming messages Add a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security Firewall Sign or encrypt a message MIME-protected messagesEncrypt a message with a passphrase Download the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesAttach a certificate to a message Add a certificate from a message View the certificate used to sign or encrypt a message Encryption status indicatorsIndicator Description View encryption information for a weakly encrypted message Message is strongly encrypted Message is weakly encrypted Check the status of a certificate or certificate chainClick Security S/MIME Click Device Advanced System Settings Default Services Change the default signing and encryption optionChange the default message classification About message classifications Change the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons field Cant open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryptionIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Attach a PGP key to a message PGP protected messagesEncrypt a PGP protected message with a passphrase Select the Use Conventional Encryption checkbox Add a PGP key from a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from an attachment Digital signature indicators for PGP protected messages PGP protected message status Encryption status indicatorsView the PGP key used to sign or encrypt a message Change the Default Key field Press the key Save Click Security PGP Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messagesClick Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message File basics How to FilesFiles and attachments 122 Search for a file that is saved on your smartphone Managing files and attachments View a hidden file or folder Copy, move, rename, or delete a fileHide a file or folder 125 View tracked changes in a document View the table of contents in a documentView the content of a cell Move around a spreadsheet Set display options for a spreadsheet Switch presentation viewsSwitch slides Move around pages in a multipage .tif file Skipped content bar appears in a document Troubleshooting FilesQuestion mark appears on a slide Amplify the volume using the audio boost feature How to MediaAdjust the volume Media Sort media files Improve sound quality for media filesTurn on or turn off audio and video shortcuts Copy, move, rename, or delete a file Turn on or turn off media card support Change the Close Media Player When Inactive fieldView properties for a file About transferring and synchronizing media files Send a file Supported audio and video file formats and extensions Receive a media file using Bluetooth technologyFile extensions Video file formats Audio file formats Music How to MusicShuffle or repeat songs Move or delete a song in a playlist Create a standard or an automatic playlistAdd the song that is playing to a playlist Rename or delete a playlist Cant save media files Troubleshooting MusicCant open media files Display closed captions in videos Keep backlighting on when you play a videoVideos Cant use a shortcut Troubleshooting Videos Select the Display Closed Captions checkbox How to Video camera Video camera Turn on or turn off video lighting Change the video camera scene modeRecord a video Change the video size and format Reduce blurriness in the videos that you take Troubleshooting Video cameraFlash or video light dims or turns off Camera Take a picture How to CameraCamera at a glance Camera icons Press the Right Convenience key Change the autofocus setting Change the flash setting for pictures that you takeChange the camera scene mode Change the size of pictures that you take Change the review duration of the pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the location for storing pictures that you take Some pictures that I take are blurry Troubleshooting Camera146 Pictures at a glance How to PicturesPictures 147 View pictures as a slide show Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage Change your slide show options Create a picture folder View pictures in list view or thumbnail viewOrganize pictures by date or folder Import pictures to the Pictures application Receive an error message after I rotate a picture Troubleshooting PicturesTry the following actions 150 Voice notes Troubleshooting Voice notesMy smartphone isnt using the correct ring tone or wallpaper Record a voice note Cant use a shortcut 153 About ring tones, sounds, and alerts How to Ring tones, sounds, and alertsRing tones, sounds, and alerts Add or delete a custom profile This notification Silence your smartphoneFlashing LED color Description Green 155 Click Accessibility Change alarm notification optionsTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser 158 Browsing webpages Visit a webpage or search the Internet Open, close, or switch between tabsBrowser basics Zoom in to or out from a webpage Turn on browser shortcuts Search for text in a message, in a file, or on a webpageView a list of web pages that you visited recently Move back, move forward, or refresh a webpage Play a media file on a webpage Return to the browser homeClose the browser Download a file from a webpage Browser bookmarks Move a bookmark for a webpage Browser optionsSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Add a search engine from a website Change your default search engineChange the font size for text on webpages Set the character encoding for all webpages Turn off cookies in the browser Stop blocking pop-ups on webpagesDelete browsing information Click Clear Now Turn on geolocation in the browser Browser securityTurn off JavaScript support About TLS Manage browser security Add a trusted content serverClick Security Advanced Security Settings TLS Weak About browser push Browser pushBrowser push options RSS feeds Troubleshooting BrowserCant open a new tab No browser is available on my smartphone Cannot play a song or video on a web170 Synchronizing calendar How to CalendarCalendar About backing up and restoring smartphone data Select the Wireless Synchronization checkbox Synchronize organizer data over the wireless network172 Manage data synchronization conflicts Switch calendar viewsCalendar basics Go to a specific date in the calendar Delete an appointment, meeting, or alarm Set an alarm in the calendarSwitch calendars Meetings Check availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Change the list of participants for a meeting Calendar options Change how long your smartphone stores calendar entries Change the default calendarChange options for multiple calendars Show tasks in the calendar Create a conference call meeting from your computer Conference call meetingsCreate a conference call meeting from your smartphone Example Cant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Enter a conference call meeting Cant enter a conference call with the Join Now option 180 Contacts How to ContactsContact basics Search for a contact Change or delete a contactAdd a contact picture for caller ID About categories Change or delete a contact pictureCategorize a contact, task, or memo Synchronizing contacts Create a category for contacts, tasks, or memos 185 Create a personal distribution list Personal distribution listsMultiple contact lists Change or delete a personal distribution list Contact list options Contacts Set the date and time How to ClockClock Display a second time zone on the clock Silence the alarm Turn on the alarmSet options for bedside clock mode Change timer notification options Turn on bedside clock modeUse the timer Use the stopwatch Time on my smartphone isnt correct Troubleshooting Clock192 Send a task or memo Tasks and memosCreate a task or memo Change or delete a task or memo Show tasks in the calendar Synchronize organizer data over the wireless networkHide completed tasks Synchronizing tasks and memos About synchronization conflicts About backing up and restoring smartphone data195 Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Manage data synchronization conflicts Turn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basics Type text using multi-tap Type a symbolType text using SureType technology Type an accent or special character Typing input methods Custom dictionary Add, change, or delete a word in the custom dictionary Word SubstitutionStop adding items to the custom dictionary automatically About word substitution Change or delete a word substitution entry Spelling checkerCreate a word substitution entry Click Typing and Language Word Substitution Cant check spelling Troubleshooting TypingHave no Advanced Style Options User Guide How to Keyboard Keyboard Set the trackpad sensitivity Troubleshooting KeyboardNo application opens when I press a Convenience key Turn on or turn off trackpad sounds About typing input languages How to LanguageLanguage Add a display language Some characters dont appear correctly on my smartphone Troubleshooting LanguageCant find a display language on my smartphone Set options for backlighting How to Screen displayScreen display Organizing applications on the Home screen Add, rename, or delete a folder on the home screen Add a message that appears when your smartphone is locked210 Themes Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display About themes My display changed Troubleshooting Screen displayPop-up menu appears when I touch the screen Related information Turn off pop-up menus Turn off location aiding or location data How to GPS technologyGPS technology Turn on GPS technology Get your GPS location Troubleshooting GPS technologyPrevent others from tracking your location Cant use GPS technology View location on a map from the compass How to CompassCompass Navigate to a destination Im not receiving an accurate reading from the compass Troubleshooting Compass216 Pan a map How to MapsMaps Zoom in to or out from a map View contact information for a point of interest View an address on a map using a linkView a list of points of interest near a location Add a location to your list of favorites Get directions Delete a location from your list of favoritesSend a location Copy a location Keep backlighting on when you track your movementClear a map Change the units of measure for maps Troubleshooting MapsChange the font settings for maps Change the display language for maps User Guide About multitasking How to ApplicationsApplications Create a BlackBerry ID View properties for an application Require your smartphone password before adding an appClose an app so that it is not running in the background Click Device Application Management Delete an application Troubleshooting ApplicationsError messages BlackBerry Device Software View the size of an application database Error message and cause Possible solution Error 205 Security service error Password attempts Error 545 Incompatible file systemSoftware, contact your wireless service provider Error 576 IT policy issue Contact your administrator Click Install update Related information 228 BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a website About updating the BlackBerry Device Software Click Check for Updates 230 Press the key View Result Hide or show an optional BlackBerry Device Software updateClick Device Software Updates Press the key Delete Downgrade Data Related information Troubleshooting BlackBerry Device Software Mobile network How to Mobile networkManage Connections Turn on or turn off a network connection Switch wireless networks manually Turn on or turn off airplane modeCheck the status of network connections and services Click Services Status Turn on or turn off data service or set roaming options Click Networks and Connections Mobile Network Change the order of preferred networks Turn on flashing LED notification for wireless coverage Change the connection speed for the wireless networkWireless coverage indicators Cant connect to the mobile network Troubleshooting Mobile networkEnabled device Your NFC connection is turned on Error messages Data service unavailable Wi-Fi technologyHow to Wi-Fi technology Possible solutions Click Wi-Fi Network Connect to a Wi-Fi network240 Click Wi-Fi Network Saved Wi-Fi Networks Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Save and Connect Related information Turn on or turn off the prompt that appears for hotspots Options for saved Wi-Fi networksCommon options Option Description WPA/WPA2 Personal options WPA/WPA2 Enterprise options About using UMA with a Wi-Fi network Install a root certificate on your smartphoneUMA connection settings Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokensPermission Description Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network 247 About Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Highlight a Bluetooth enabled car kit 249 Press the key Send Contact Card Send Using Bluetooth Send and receive a contact card using Bluetooth technologyPress the key Transfer Contacts Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth profiles Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry smartphoneTurn off Bluetooth connection notification Restrict outgoing calls Clear the Connect on Power Up checkbox Troubleshooting Bluetooth technologyTry the following actions 254 Cant type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices doesnt appearLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device 256 NFC technology How to NFC technologyConnect to or disconnect from a smart accessory About NFC technology View, save, or delete a smart tag Smart tagsAbout smart tags Create a smart tag Share a smart tag Play a sound alert when NFC technology makes a connectionNFC technology options Click Networks and Connections Near Field Communication My smartphone doesnt respond to NFC technology Troubleshooting NFC technologyNFC doesnt appear on the Manage Connections screen 260 Set up a new dock Smart accessoriesAbout the Smart Accessories application Click Device Smart Accessories Delete a saved dock profile Highlight a dock profile Press the key Delete 262 Power and battery How to Power and battery Device Auto On/Off About media cards How to Storage space and media cardsStorage space and media cards Supported media cards Format your media card or built-in media storage Restore smartphone data from your media cardView the amount of storage space used by media files Click Device Storage Related information Turn on encryption About compressionAbout file encryption Click Security Encryption Tips Storage space and media cards 268 Application storage on my smartphone is low Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card 269 How to Search Search Message search criteria Search for messagesField Description Do more with your message search results View, change, or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results 273 Add a contact to your SIM card How to SIM cardSIM card Copy a contact from your contact list to your SIM card Change or delete SIM card contacts Store text messages on your SIM card Protect your SIM card with a PIN code Change the display name for a phone numberAbout SIM card security Change the SIM card PIN code Set a smartphone password How to SecurityAbout the smartphone password Security Set a limit for smartphone password attempts Change the smartphone passwordLock your smartphone when you insert it in the holster Lock or unlock your smartphone Change the Password Keeper password Password KeeperAbout the Password Keeper Set a limit for password attempts in the Password Keeper Hide or show passwords in the Password Keeper Copy a passwordPrevent password copying Generate a random password About file encryption EncryptionAbout encrypting data on your smartphone Turn on encryption Generate an encryption key Set encryption strengthAbout encryption keys Click Security Security Status Information Turn on memory cleaning Memory cleaningAbout memory cleaning Click Security Advanced Security Settings Memory Cleaning About certificates Create a shortcut for the memory cleaning applicationCertificates About certificate enrollment Import certificates or PGP keys from a media card Download a certificate from a certification authorityView properties for a certificate Certificate properties Property Description Delete a certificate View one type of certificate or PGP keySend a certificate View the certificate chain for a certificate Change the trust status of a certificate Press the key Fetch Status or Fetch Chain Status Certificate revocation reasons Revoke a certificateReason Description Press the key Associate Addresses Add an email address to a certificate290 About PGP keys Download an updated PGP key from an LDAP-enabled serverPGP keys Download a personal PGP key from the PGP Universal Server View details for a PGP key PGP key properties Delete a PGP key PGP key status PGP key status indicatorsSend a PGP key Clear the PGP data cache Revoke a PGP key Check the revocation status of a PGP keyChange the trust status of a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Certificate serversAdd a certificate server Connection options for Ocsp and CRL servers Connection options for LDAP-enabled serversChange connection information for a certificate server Send connection information for a certificate server Delete a certificate server Change the key store passwordKey store About the key store Turn off automatic backup and restore of key store data Change when your smartphone deletes the key store passwordChange the refresh rate for certificate revocation lists Click Security Advanced Security Settings Key Stores About using a smart card with your smartphoneTurn on two-factor authentication Smart cards Import a certificate from a smart card About smart password entryTurn off smart password entry Select the Lock On Card Removal checkbox Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Turn off notification for smart card connections About VPN profiles VPN settingsStore the passphrase for your smart card on your smartphone Log in to a VPN About software tokens Change the user name and password for a VPN profileVerify security software manually Change the software token for a VPN profile Set permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control 304 Turn off a prompt for a third-party application connection Turn on safe modeClick Device Advanced System Settings TCP IP Press the key Edit Permissions Prompt Exceptions Interaction permissions for third-party applications Data permissions for third-party applications Cant unlock my smartphone using my smart card Troubleshooting SecurityCant download a certificate Cant download a PGP key from an LDAP-enabled server Run a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book View, submit, or delete a diagnostic report Cant run or submit a diagnostic report Set a default recipient for diagnostic reportsTo delete all diagnostic reports, click Delete All Synchronization How to SynchronizationSynchronize email over the wireless network 312 Manage email reconciliation conflicts 313 Troubleshooting Synchronization Try the following actions 314 Contact list field data isnt appearing on my computer 315 Screen accessibility options Accessibility optionsHow to Accessibility Audio and phone accessibility options Add or delete a contact alert TTY support Available voice commands Voice dialing Perform an action using a voice command318 Typing accessibility options Click Typing and Input Word Substitution Use the calculator CalculatorConvert a measurement Certificate GlossaryBlackBerry MDS CRL server DSML-enabled server IT policy Personal certificate LDAP-enabled serverMass storage mode Personal PGP key Public key Root certificate Triple DES Legal notice 326 327 User Guide User Guide User Guide

Blackberry SWD-1735726-0622010334-001 Troubleshooting Files, Question mark appears on a slide

Models: SWD-1735726-0622010334-001

Troubleshooting: Files

A skipped content bar appears in a document

A question mark appears on a slide