User Guide

Applications

 

Error message and cause

Possible solution

 

 

 

 

Error 545: Incompatible file system

• If the error message still appears after you reset your smartphone, reload your

 

 

BlackBerry Device Software. The reload process deletes your smartphone data.

 

 

• If the error message still appears after you reload your BlackBerry Device

 

 

Software, contact your wireless service provider.

 

 

 

 

Error 203: Application process

Reset your smartphone.

 

terminated

 

 

 

 

 

Error 501: Memory corruption

Contact your wireless service provider.

 

Error 517: Hardware/software conflict

 

 

Error 547: Hardware or system issue

 

 

 

 

 

Error 513: User attempted to reset the

When this error occurs, all of your smartphone data is deleted to prevent

 

smartphone after exceeding the

unauthorized access to your information.

 

maximum number of permitted

If your email account uses a BlackBerry Enterprise Server, your administrator might

 

password attempts

 

be able to change options that will minimize the chance of this error message

 

 

 

 

appearing again. For more information, contact your administrator.

 

 

Try the following actions:

 

 

• Reload your BlackBerry Device Software. The reload process deletes your

 

 

smartphone data.

 

 

• If the error message still appears after you reload your BlackBerry Device

 

 

Software, contact your wireless service provider.

 

 

 

 

Error 576: IT policy issue

Contact your administrator.

 

 

 

Related information

 

BlackBerry Device Software, 229

 

Getting started: Security, 0

 

Reset your smartphone, 263

 

Reload the BlackBerry Device Software using the BlackBerry Desktop Software

Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.

You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.

Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error.

1.Connect your smartphone to your computer.

2.Open the BlackBerry Desktop Software.

227

Page 229
Image 229
Blackberry SWD-1735726-0622010334-001 Error 545 Incompatible file system, Software, contact your wireless service provider