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Blackberry SWD-1735726-0622010334-001 manual User Guide

Models: SWD-1735726-0622010334-001

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User Guide

Legal notice

Waterloo, ON N2L 3W8 Canada

Research In Motion UK Limited

200 Bath Road

Slough, Berkshire SL1 3XE

United Kingdom

Published in Canada

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Blackberry SWD-1735726-0622010334-001 manual User Guide

Contents

BlackBerry Bold 9790 Smartphone SWD-1735726-0622010334-001 Contents 122 198 257 316 Your BlackBerry smartphone at a glance New in BlackBerry Quick HelpGetting started Your smartphone About the BlackBerry ID Visit the Setup application Important keysFlashing LED Keys on the right side of your smartphoneRight convenience key Flashing LED color DescriptionIcons Application iconsInstant messaging ApplicationsMedia Personal organizerBlackBerry Device Software update FilesSocial networking and mobile purchasing Sounds and alertsHome screen icons Message inbox iconsPhone icons Battery power level iconsTyping icons Calendar icons Camera iconsVideo camera Missed call Received call Placed call Voice mail messageShow or hide a home screen panel Your Home screenAdd a shortcut to your home screen or Favorites panel Change where apps that you download appear Show, hide, or find an application iconMove an application icon Change themesFeature availability Change what happens when you type on the Home screenAdd a message that appears when your smartphone is locked Click Display Message on Lock ScreenSecurity Security Status Information View IT Policy How to Top Set up an email addressFind more information About downloading apps with the BlackBerry App WorldPress the key Copy All To Contacts About using your smartphone as a tethered modemCopy contacts from your SIM card to your contact list Send a text message View a location on a mapLock or unlock your smartphone Press the key Compose Text MessageTurn on or turn off airplane mode Tips TopTurn off word substitution Tips Finding appsTips Managing indicators Tips Updating your softwareKey Mark Read Key Mark PriorCheck for Updates. Connect your smartphone to your Automatically Update your BlackBerry Desktop SoftwareTips Doing things quickly ComputerTips Extending battery life Device Auto On/OffDisplay Screen Display Click Change Sounds and AlertsStorage section, change the Store Pictures or Store Videos Memory UseImage Size or Video Format field Tips Keeping your information safe Phone shortcutsDelete key Typing shortcutsPress the Left Shift key or Right Shift key Personalize Top Change your ring tone, notifiers, reminders, or alertsUse a picture as your smartphone wallpaper Add, rename, or delete a folder on the home screenAdd or change your signature Change the languageChange the display font Assign an application to a convenience keyAdd a contact picture for caller ID Set up speed dial for a contactAdd or delete a contact alert Im not receiving messages Troubleshooting TopCant make or receive calls Cant send messages Forget my smartphone password Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Screen turns offCant pair with a Bluetooth enabled device Media player screen closesSwitch to the Favorites , Media , Downloads , and Frequent Tips and shortcutsTips Doing things quickly Key Mark as FavoriteTips Extending battery life Field Tips Finding appsKey Show All Icons . To That you can download over the network Options icon. Click Device Software UpdatesTips Updating your software It from the Messages icon, click the icon Tips Managing indicatorsTips Keeping your information safe Phone shortcuts Message shortcuts A messageYour message inbox Move around your message inboxA presentation File and attachment shortcutsA spreadsheet Typing shortcuts Media shortcuts Audio and video filesPlay the previous audio file PicturesMove around a webpage Browser shortcutsOn a webpage Calendar shortcuts Search shortcutsCant use a shortcut Troubleshooting ShortcutsMap shortcuts How to Phone PhonePhone at a glance Phone icons Phone basicsMake a call Answer or end a callAnswer a second call Press the key To end a call, press the keyDial using numbers or letters Switch applications during a callChange your ring tone, notifiers, reminders, or alerts Mute a callAbout using a headset About emergency calls and Emergency Callback ModeIf youre outside of a wireless coverage area Emergency callsVolume Adjust the volumeChange the default volume for calls Improve sound quality during a callCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial keyTurn on or turn off call waiting About call forwardingBlock or stop blocking calls Add, change, or delete a call forwarding numberAbout call blocking Change the call blocking password Fixed dialing and smart dialingAbout fixed dialing Turn on fixed dialingAbout conference calls Conference callsAbout smart dialing Call logs Make a conference callCreate a phone number link for a conference call About call logsMultiple phone numbers Delete call logsAdd, change, or delete call log notes View or hide call logs in the Messages applicationSwitch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Sort phone numbers or contacts on the phone screenHide or display your phone number when you make calls Press the key Options In-call SettingsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holsterReset a call timer Turn on hearing aid modeAbout TTY support Turn on or turn off TTY supportAbout your voice mail greeting and voice mail password Change the voice mail access number and passwordVoice mail Check your voice mailTroubleshooting Phone Some features arent available on my smartphoneCant check my voice mail Cant block callsCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone applicationMy headset makes calls instead of my smartphone Voice commands How to Voice commandsChange the language for voice commands Turn off choice lists for voice commandsTroubleshooting Voice commands Cant make calls using a voice commandMessages at a glance Send an email How to MessagesMessages Resend a message Check spellingSave a draft of a message Delete a messageAttach a contact card to a message Blind carbon copy a contactReply to or forward an email or PIN message View an address instead of a display nameSave a message View saved messagesHide the new or unread message indicator Set how long your smartphone stores messagesClick a folder Clear the Confirm Delete check box Press the key SaveAttach a file to an email How to EmailComposing and sending email Send an email Delete the disclaimer from an email Delete the original text from a reply messageStop a message from sending Email filters About email filtersCreate an email filter based on a contact or subject Options for email filtersPress the key Options Email Filters Press the key Filter by Sender or SubjectTurn on an email filter Change, prioritize, or delete an email filterChange the Delete On field to Mailbox & Handheld Synchronize email over the wireless networkPress the key Options Email Reconciliation Stop forwarding email to your smartphone About synchronization conflictsManage email reconciliation conflicts Viewing and replying to email About email account icons Preview more of grouped email messagesView email in plain text format Organizing your email inbox About flagsAdd, change, or remove a flag Change how you group email messagesHide messages from the Messages application Change how a message inbox displays messagesAdd, move, rename, or delete an email folder Mark a message as read or unreadFile an email Hide filed email from the message inbox Select the Hide Filed Messages check box Press the key SaveClear the Save Copy In Sent Folder checkbox Email options Add or change your signatureReceive only the first section of long email messages Set an out-of-office reply Change options for your personal email accountTurn on or turn off read receipts Select the Use Out Of Office Reply check boxStop loading pictures in Html email messages Stop displaying recent contacts in email address fieldsGoogle Mail About Google Mail on your smartphone Clear the Download Images Automatically checkboxAdd or remove a Google Mail star Apply or remove a Google Mail labelView Google Mail messages with a specific label Create or delete a Google Mail labelTroubleshooting Email Move archived Google Mail messages to your message inboxReport spam sent to your Google Mail account Cant send messagesSome messages no longer appear on my smartphone Email messages arent reconciling over the wireless networkIm not receiving messages Html email messages dont appear correctly Some email folders appear dimmedEmail filters arent working correctly Number of new or unread messages is different than I expectHow to Text messages Some features arent available on my smartphoneText messages About text messagesComposing and sending text messages Send a text message Click a file Set the importance level for text messages that you sendPicture Video Location Audio Voice Note Contact Appointment Set whether pressing the Enter key sends text messages Add an appointment to your calendar from a text messageShow names in the history of text messages Change how your text messages lookSave a contact card from a message Delete the history from a text messageSave a media file from a text message Turn off Word Substitution for text messages Set a wireless network type for sending text messagesBlock text messages Click Device Advanced System Settings Cell Broadcasting Cell broadcasting About cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channelTroubleshooting Text messages Personalize Text messagesRename a cell broadcast channel Cant send text messagesHow to PIN messages PIN messages102 Troubleshooting PIN messagesCreate a link for a PIN 103 How to Attachments AttachmentsAbout files and attachments Open and save an attachmentClick Save or Cancel Related information Save a file or an attachmentSend a file Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a fileContact cards About contact cards Attach a contact card to a messageTroubleshooting Attachments Skipped content bar appears in a documentSecurity options for messages Block incoming messagesReset a blocked message counter Press the Reset Count or Reset All CountsAdd a contact to your allowed sender list Click Security FirewallEncrypt a message with a passphrase MIME-protected messagesSign or encrypt a message Attachment indicators in S/MIME-protected messages Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a messageEncryption status indicators Indicator DescriptionView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted messageClick Security S/MIME Check the status of a certificate or certificate chainMessage is strongly encrypted Message is weakly encrypted Change the default signing and encryption option Change the default message classificationClick Device Advanced System Settings Default Services About message classificationsChange the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons fieldEncrypt a message using IBM Lotus Notes native encryption IBM Lotus Notes native encrypted messagesCant open an attachment in an encrypted message About IBM Lotus Notes native encrypted messagesPGP protected messages Encrypt a PGP protected message with a passphraseAttach a PGP key to a message Select the Use Conventional Encryption checkboxAttachment indicators in PGP protected messages Download the PGP key used to sign or encrypt a messageAdd a PGP key from a message Add a PGP key from an attachmentView the PGP key used to sign or encrypt a message PGP protected message status Encryption status indicatorsDigital signature indicators for PGP protected messages Change the Default Key field Press the key Save Click Security PGPClick Security PGP Change the Message Viewer Icons field Change the size of PGP indicators in messagesChange the encryption algorithms for PGP protected messages Cant open an attachment in an encrypted message How to Files Files and attachmentsFile basics 122Search for a file that is saved on your smartphone Managing files and attachments Copy, move, rename, or delete a file Hide a file or folderView a hidden file or folder 125View the table of contents in a document View the content of a cellView tracked changes in a document Move around a spreadsheetSwitch presentation views Switch slidesSet display options for a spreadsheet Move around pages in a multipage .tif fileQuestion mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document How to Media Adjust the volumeAmplify the volume using the audio boost feature MediaImprove sound quality for media files Turn on or turn off audio and video shortcutsSort media files Copy, move, rename, or delete a fileChange the Close Media Player When Inactive field View properties for a fileTurn on or turn off media card support About transferring and synchronizing media filesSend a file File extensions Video file formats Audio file formats Receive a media file using Bluetooth technologySupported audio and video file formats and extensions Shuffle or repeat songs How to MusicMusic Create a standard or an automatic playlist Add the song that is playing to a playlistMove or delete a song in a playlist Rename or delete a playlistCant open media files Troubleshooting MusicCant save media files Keep backlighting on when you play a video VideosDisplay closed captions in videos Cant use a shortcutTroubleshooting Videos Select the Display Closed Captions checkboxHow to Video camera Video cameraChange the video camera scene mode Record a videoTurn on or turn off video lighting Change the video size and formatFlash or video light dims or turns off Troubleshooting Video cameraReduce blurriness in the videos that you take Camera How to Camera Camera at a glance Camera iconsTake a picture Press the Right Convenience keyChange the flash setting for pictures that you take Change the camera scene modeChange the autofocus setting Change the size of pictures that you takeChange the Warn when pictures remaining drops to field Reduce blurriness in the pictures that you takeChange the review duration of the pictures that you take Change the location for storing pictures that you take146 Troubleshooting CameraSome pictures that I take are blurry How to Pictures PicturesPictures at a glance 147Zoom, pan, or rotate a picture Save a picture from a text message or a webpageView pictures as a slide show Change your slide show optionsView pictures in list view or thumbnail view Organize pictures by date or folderCreate a picture folder Import pictures to the Pictures applicationTry the following actions 150 Troubleshooting PicturesReceive an error message after I rotate a picture Troubleshooting Voice notes My smartphone isnt using the correct ring tone or wallpaperVoice notes Record a voice noteCant use a shortcut 153 How to Ring tones, sounds, and alerts Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Add or delete a custom profileSilence your smartphone Flashing LED color Description GreenThis notification 155Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance 158Open, close, or switch between tabs Browser basicsBrowsing webpages Visit a webpage or search the Internet Zoom in to or out from a webpageSearch for text in a message, in a file, or on a webpage View a list of web pages that you visited recentlyTurn on browser shortcuts Move back, move forward, or refresh a webpageReturn to the browser home Close the browserPlay a media file on a webpage Download a file from a webpageBrowser bookmarks Browser options Send a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesChange your default search engine Change the font size for text on webpagesAdd a search engine from a website Set the character encoding for all webpagesStop blocking pop-ups on webpages Delete browsing informationTurn off cookies in the browser Click Clear NowBrowser security Turn off JavaScript supportTurn on geolocation in the browser About TLSAdd a trusted content server Click Security Advanced Security Settings TLSManage browser security WeakBrowser push options Browser pushAbout browser push Cant open a new tab Troubleshooting BrowserRSS feeds 170 Cannot play a song or video on a webNo browser is available on my smartphone How to Calendar CalendarSynchronizing calendar About backing up and restoring smartphone data172 Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Switch calendar views Calendar basicsManage data synchronization conflicts Go to a specific date in the calendarSet an alarm in the calendar Switch calendarsDelete an appointment, meeting, or alarm MeetingsView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meetingCalendar options Change the default calendar Change options for multiple calendarsChange how long your smartphone stores calendar entries Show tasks in the calendarConference call meetings Create a conference call meeting from your smartphoneCreate a conference call meeting from your computer ExampleTroubleshooting Calendar Cant set some fields when scheduling appointmentsCant schedule appointments that span multiple days Enter a conference call meetingCant enter a conference call with the Join Now option 180Contact basics How to ContactsContacts Add a contact picture for caller ID Change or delete a contactSearch for a contact Categorize a contact, task, or memo Change or delete a contact pictureAbout categories Synchronizing contacts Create a category for contacts, tasks, or memos185 Personal distribution lists Multiple contact listsCreate a personal distribution list Change or delete a personal distribution listContact list options Contacts How to Clock ClockSet the date and time Display a second time zone on the clockSet options for bedside clock mode Turn on the alarmSilence the alarm Turn on bedside clock mode Use the timerChange timer notification options Use the stopwatch192 Troubleshooting ClockTime on my smartphone isnt correct Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memoSynchronize organizer data over the wireless network Hide completed tasksShow tasks in the calendar Synchronizing tasks and memos195 About backing up and restoring smartphone dataAbout synchronization conflicts About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Manage data synchronization conflictsTurn off the prompt that appears before you delete items How to Typing TypingTyping icons Typing basicsType a symbol Type text using SureType technologyType text using multi-tap Type an accent or special characterTyping input methods Custom dictionaryWord Substitution Stop adding items to the custom dictionary automaticallyAdd, change, or delete a word in the custom dictionary About word substitutionSpelling checker Create a word substitution entryChange or delete a word substitution entry Click Typing and Language Word SubstitutionHave no Advanced Style Options Troubleshooting TypingCant check spelling User Guide How to Keyboard KeyboardTroubleshooting Keyboard No application opens when I press a Convenience keySet the trackpad sensitivity Turn on or turn off trackpad soundsHow to Language LanguageAbout typing input languages Add a display languageCant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone How to Screen display Screen displaySet options for backlighting Organizing applications on the Home screen210 Add a message that appears when your smartphone is lockedAdd, rename, or delete a folder on the home screen Turn on flashing LED notification for wireless coverage Use grayscale or reverse contrast for the screen displayThemes About themesTroubleshooting Screen display Pop-up menu appears when I touch the screenMy display changed Related information Turn off pop-up menusHow to GPS technology GPS technologyTurn off location aiding or location data Turn on GPS technologyTroubleshooting GPS technology Prevent others from tracking your locationGet your GPS location Cant use GPS technologyHow to Compass CompassView location on a map from the compass Navigate to a destination216 Troubleshooting CompassIm not receiving an accurate reading from the compass How to Maps MapsPan a map Zoom in to or out from a mapView an address on a map using a link View a list of points of interest near a locationView contact information for a point of interest Add a location to your list of favoritesSend a location Delete a location from your list of favoritesGet directions Clear a map Keep backlighting on when you track your movementCopy a location Troubleshooting Maps Change the font settings for mapsChange the units of measure for maps Change the display language for mapsUser Guide How to Applications ApplicationsAbout multitasking Create a BlackBerry IDRequire your smartphone password before adding an app Close an app so that it is not running in the backgroundView properties for an application Click Device Application ManagementTroubleshooting Applications Error messages BlackBerry Device SoftwareDelete an application View the size of an application databaseError message and cause Possible solution Error 205 Security service errorError 545 Incompatible file system Software, contact your wireless service providerPassword attempts Error 576 IT policy issue Contact your administratorClick Install update Related information 228How to BlackBerry Device Software Update the BlackBerry Device Software from a websiteBlackBerry Device Software About updating the BlackBerry Device SoftwareClick Check for Updates 230Hide or show an optional BlackBerry Device Software update Click Device Software UpdatesPress the key View Result Press the key Delete Downgrade Data Related informationTroubleshooting BlackBerry Device Software How to Mobile network Manage ConnectionsMobile network Turn on or turn off a network connectionTurn on or turn off airplane mode Check the status of network connections and servicesSwitch wireless networks manually Click Services StatusTurn on or turn off data service or set roaming options Click Networks and Connections Mobile NetworkChange the order of preferred networks Wireless coverage indicators Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Troubleshooting Mobile network Enabled deviceCant connect to the mobile network Your NFC connection is turned onWi-Fi technology How to Wi-Fi technologyError messages Data service unavailable Possible solutions240 Connect to a Wi-Fi networkClick Wi-Fi Network Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manuallyClick Wi-Fi Network Saved Wi-Fi Networks Click Save and Connect Related informationCommon options Option Description Options for saved Wi-Fi networksTurn on or turn off the prompt that appears for hotspots WPA/WPA2 Personal options WPA/WPA2 Enterprise optionsInstall a root certificate on your smartphone UMA connection settingsAbout using UMA with a Wi-Fi network Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportPermission Description About using Wi-Fi with VPN and software tokensConnection permissions for third-party applications Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network247 Bluetooth technology How to Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitClick Networks and Connections Bluetooth Connections Highlight a Bluetooth enabled car kit 249Press the key Transfer Contacts Send and receive a contact card using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesTurn off a Bluetooth profile Change the pairing name for your BlackBerry smartphone Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Restrict outgoing callsTry the following actions 254 Troubleshooting Bluetooth technologyClear the Connect on Power Up checkbox Lose my connection with a Bluetooth enabled car kit My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device Cant share contacts with a paired Bluetooth enabled device 256How to NFC technology Connect to or disconnect from a smart accessoryNFC technology About NFC technologySmart tags About smart tagsView, save, or delete a smart tag Create a smart tagPlay a sound alert when NFC technology makes a connection NFC technology optionsShare a smart tag Click Networks and Connections Near Field CommunicationTroubleshooting NFC technology NFC doesnt appear on the Manage Connections screenMy smartphone doesnt respond to NFC technology 260Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart AccessoriesDelete a saved dock profile Highlight a dock profile Press the key Delete 262Power and battery How to Power and batteryDevice Auto On/Off How to Storage space and media cards Storage space and media cardsAbout media cards Supported media cardsRestore smartphone data from your media card View the amount of storage space used by media filesFormat your media card or built-in media storage Click Device Storage Related informationAbout compression About file encryptionTurn on encryption Click Security EncryptionTips Storage space and media cards 268Troubleshooting Storage space and media cards My smartphone doesnt recognize my media cardApplication storage on my smartphone is low 269How to Search SearchField Description Search for messagesMessage search criteria Do more with your message search results View, change, or delete a saved searchTroubleshooting Search Dont get any voice enabled search resultsSearch for a contact 273How to SIM card SIM cardAdd a contact to your SIM card Copy a contact from your contact list to your SIM cardChange or delete SIM card contacts Store text messages on your SIM cardChange the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeHow to Security About the smartphone passwordSet a smartphone password SecurityChange the smartphone password Lock your smartphone when you insert it in the holsterSet a limit for smartphone password attempts Lock or unlock your smartphonePassword Keeper About the Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password KeeperCopy a password Prevent password copyingHide or show passwords in the Password Keeper Generate a random passwordEncryption About encrypting data on your smartphoneAbout file encryption Turn on encryptionSet encryption strength About encryption keysGenerate an encryption key Click Security Security Status InformationMemory cleaning About memory cleaningTurn on memory cleaning Click Security Advanced Security Settings Memory CleaningCreate a shortcut for the memory cleaning application CertificatesAbout certificates About certificate enrollmentView properties for a certificate Download a certificate from a certification authorityImport certificates or PGP keys from a media card Certificate properties Property DescriptionView one type of certificate or PGP key Send a certificateDelete a certificate View the certificate chain for a certificateChange the trust status of a certificate Press the key Fetch Status or Fetch Chain StatusReason Description Revoke a certificateCertificate revocation reasons 290 Add an email address to a certificatePress the key Associate Addresses Download an updated PGP key from an LDAP-enabled server PGP keysAbout PGP keys Download a personal PGP key from the PGP Universal ServerView details for a PGP key PGP key propertiesPGP key status PGP key status indicators Send a PGP keyDelete a PGP key Clear the PGP data cacheCheck the revocation status of a PGP key Change the trust status of a PGP keyRevoke a PGP key PGP key revocation reasonsAdd a certificate server Certificate serversPGP key options Change the display name for a PGP key Connection options for LDAP-enabled servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate serverChange the key store password Key storeDelete a certificate server About the key storeChange the refresh rate for certificate revocation lists Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data About using a smart card with your smartphone Turn on two-factor authenticationClick Security Advanced Security Settings Key Stores Smart cardsAbout smart password entry Turn off smart password entryImport a certificate from a smart card Select the Lock On Card Removal checkboxSwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Turn off notification for smart card connectionsVPN settings Store the passphrase for your smart card on your smartphoneAbout VPN profiles Log in to a VPNChange the user name and password for a VPN profile Verify security software manuallyAbout software tokens Change the software token for a VPN profileReset connection permissions for third-party applications Third-party application controlSet permissions for a third-party application 304Turn on safe mode Click Device Advanced System Settings TCP IPTurn off a prompt for a third-party application connection Press the key Edit Permissions Prompt ExceptionsInteraction permissions for third-party applications Data permissions for third-party applications Cant download a certificate Troubleshooting SecurityCant unlock my smartphone using my smart card Cant download a PGP key from an LDAP-enabled server Service books and diagnostic reports Accept, delete, or restore a service bookRun a diagnostic report View, submit, or delete a diagnostic reportTo delete all diagnostic reports, click Delete All Set a default recipient for diagnostic reportsCant run or submit a diagnostic report How to Synchronization Synchronize email over the wireless networkSynchronization 312Manage email reconciliation conflicts 313Troubleshooting Synchronization Try the following actions 314Contact list field data isnt appearing on my computer 315Accessibility options How to AccessibilityScreen accessibility options Audio and phone accessibility optionsAdd or delete a contact alert TTY support318 Voice dialing Perform an action using a voice commandAvailable voice commands Typing accessibility options Click Typing and Input Word SubstitutionConvert a measurement CalculatorUse the calculator Glossary BlackBerry MDSCertificate CRL serverDSML-enabled server IT policyLDAP-enabled server Mass storage modePersonal certificate Personal PGP keyPublic key Root certificateTriple DES Legal notice 326327 User Guide User Guide User Guide