Blackberry SWD-1735726-0622010334-001 manual IBM Lotus Notes native encrypted messages

User Guide Messages

S/MIME-protected message troubleshooting

Some signing and encryption options aren't available on my smartphone

Try the following actions:

•Verify that the email account that you're using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

•The attachment information might not be available on the BlackBerry Enterprise Server.

•Your administrator might have set options to prevent you from opening attachments in encrypted messages.

•You might have received the message from an email account that doesn't support attachments in encrypted messages.

•The message might have been encrypted with an algorithm that isn't supported.

•If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.

Encrypt a message using IBM Lotus Notes native encryption

1.When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

2.If you are prompted, type your IBM Lotus Notes ID password.

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