Blackberry SWD-1735726-0622010334-001 manual About synchronization conflicts

User Guide Messages

Empty the deleted items folder on your computer from your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Press the key > Purge Deleted Items.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 179

Synchronize organizer data over the wireless network, 172

Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Change the On Conflicts field.

5.Press the key > Save.

Stop forwarding email to your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Preferences.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Clear the Send Email to Handheld checkbox.

81