Manuals / HP / Video Game / Entertainment

HP z552, z557, z555, z545, z540 manual Troubleshooting, Chapter Contents

Models: z555 z557

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Troubleshooting

This section contains possible solutions for some problems you may be experiencing with the HP Digital Entertainment Center.

Chapter Contents:

Solving audio problems, see “Audio” on page 142.

Solving video problems, see “Video” on page 143.

Other sources of information, see “Getting Help” on page 151.

Troubleshooting

Troubleshooting 141

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Image 147

Contents

HP Digital Entertainment Center User’s Guide A note describes important information you need Warnings and notesConnecting Audio Table of ContentsSafety Information Installation OverviewConnecting the Network Connecting Video OutConnecting TV Source In Connecting Video EquipmentHard Drive Initial ConfigurationTroubleshooting Appendix Replacing thevi HP Digital Entertainment Center Chapter Contents Before You BeginWelcome Before You Begin2 HP Digital Entertainment Center Benefits and FeaturesProduct features BenefitsCD/DVD Functional OverviewFront Panel Before You BeginFront AV inputs - see below FunctionComments Behind Left DoorMemory card readers Memory Card ReaderRemoving media when the in-use light is blinking may cause damage Before You BeginType Back PanelLocation and number of connectors may vary by model ConnectorColor ConnectorBefore You Begin TypeSupported format ConnectorType ColorColor ConnectorBefore You Begin TypeIcon KeyboardLeft, Right mouse button TrackBallBefore You Begin Before You BeginIcon DescriptionWireless Keyboard Operation Use only alkaline batteries in the keyboard12 HP Digital Entertainment Center Replacing the Keyboard Batteries Before You BeginBefore You Begin Volume Remote ControlRemote Control Buttons Features and location may varyPlay Before You BeginA B C D E F G H J K L M N O P AF Q R S T U V W X Y Z AA AB AC AD AEAF LED Remote Control OperationAD Enter AE PrintBefore You Begin Installing the Remote Control BatteriesBefore You Begin Use only alkaline batteries in the remote18 HP Digital Entertainment Center Chapter Contents Safety InformationAC Power Safety Warnings Safety Information20 HP Digital Entertainment Center Safety Information Cleaning the HP Digital Entertainment CenterShipping the HP Digital Entertainment Center Safety Information22 HP Digital Entertainment Center Installation Overview Installation OverviewInstallation Overview Chapter ContentsSystem Audio/Video Connections System Integration24 HP Digital Entertainment Center Audio/Video flow InstallationOverview Installation Overview26 HP Digital Entertainment Center System DiagramBack Panel Configurations may varyInstallation Overview Front PanelInstallation Configurations may vary28 HP Digital Entertainment Center Installation GuidelinesInstallation Overview Basic Set UpSetting up the HP Digital Entertainment Center Installation8 Optional Step Required Steps continued30 HP Digital Entertainment Center Installation Overview InventoryInstallation Overview Refer to the Warranty and Support GuideDescription Cables IncludedCable NameCable Optional Cables not IncludedInstallation Overview Installation OverviewConnecting Cables Additional equipment34 HP Digital Entertainment Center HP Digital Entertainment Center Connecting AudioConnecting Audio StereoName Audio Output ConnectorsAudio Overview ConnectorConnecting Audio Sound Connector JacksSpeaker Types Audio amplifierssystem Speaker ConfigurationsSpeaker Home audioHome audio Connecting AudioConnecting Audio SpeakerThen see Typical Audio ConnectionAudio system DescriptionConnecting Audio Connecting TV AudioTV Audio Connection TV AUDIO INmatches your home system, see AV Receiver Audio ConnectionAV Receiver Equipment Overview Select the configuration that most closelyConnecting Audio 2.0 Home Stereo Installation2 Channel AV Receiver AUDIO IN L R2.1 multichannel audio system connection 2.1 Home Stereo Installation2.1 Channel AV Receiver AUDIO IN L RAUDIO IN 4.1 Channel AV Receiver 4.1 Home Theater AudioConnecting Audio Connecting Audio5.1 multichannel audio system connection 5.1 Home Theater AudioAUDIO IN 5.1 Channel AV ReceiverAUDIO IN 7.1 Home Theater AudioConnecting Audio Connecting AudioDigital Home Theater Audio Some AV receivers can generate upmix the48 HP Digital Entertainment Center DIGITAL AUDIO IN Connecting AudioConnecting Audio Digital 5.1 multichannel audio system connectionmatches your home system, see Powered Speaker Audio ConnectionY adapter cables Select the configuration that most closely2.1 powered speaker installation 2.1 Powered SpeakersSubwoofer AC Connecting Audio52 HP Digital Entertainment Center 4.1 Powered SpeakersSubwoofer 4.1 powered speaker installationTypical 5.1 powered speaker installation 5.1 Powered SpeakersAC Center Speaker Connecting AudioTypical 7.1 powered speaker installation 7.1 Powered SpeakersSubwoofer AC Center SpeakerConnecting Audio Digital Powered SpeakersConnecting Audio Digital powered speaker installation 5.1 shown56 HP Digital Entertainment Center Monitor SpeakersMonitor speaker installation 2.0 shown Monitor Audio OutConnecting Audio ConnectingAudio In Connections AudioChoose one FM Radio AntennaFM Radio Roof Antenna FM AntennaChapter Contents Connecting Video OutConnecting Video Out HP Digital Entertainment CenterVideo Out Overview Video Out Connection Overview60 HP Digital Entertainment Center Connector Video Output ConnectorsConnecting Video Out Location and number of connectors may vary by modelHP recommends initial setup using VGA or composite video Component Video SettingsOverview ConnectorConnecting Video Out Audio and Video Switching OverviewTV Display Overview Connecting Video Out64 HP Digital Entertainment Center Using the Remote Control with Your TVConnecting Video Out Typical Video Out ConnectionsConnecting Video Out Display/video configuration66 HP Digital Entertainment Center Video Out to TVfor initial setup Video OutConnecting Connecting Video OutVideo Out from AV Receiver to TV Procedure68 HP Digital Entertainment Center AV RECEIVER OUT TV INComponent * Choose one and keep same type as AV Receiver InVGA DVI Video Out to MonitorMONITOR IN Choose oneConnecting Video Out Video Out to TV and MonitorConnecting Video Out ProcedureChoose one TV INMONITOR IN Choose oneConnecting TV Source In Connecting TV Source InConnecting TV Source In Chapter Contents74 HP Digital Entertainment Center TV Signal Source OverviewTV Source Connectors Overview TV Source OverviewConnector TV Source ConnectorsConnecting TV Source In Location and number of connectors may vary by model76 HP Digital Entertainment Center ConnectorType ColorConnector Typical TV Source ConnectionsConnecting TV Source In Display/video configuration78 HP Digital Entertainment Center Cable ConnectionCable Only TV signal source CableWall Cable Only with SplitterConnecting TV Source In Connecting TV Source In80 HP Digital Entertainment Center One Cable TV Box or Digital Cable ReceiverConnecting TV Source InTV signal source - one cable TV or digital cable box Connecting TV Source In82 HP Digital Entertainment Center Two Cable TV Boxes, or Two Digital Cable ReceiversSource Connecting TV Source InTV signal source - two digital cable boxes select models only Connecting TV Source InSatellite Connection One Satellite Receiver84 HP Digital Entertainment Center Connecting TV Source In ChooseConnecting TV Source In TV signal source - one satellite receiver86 HP Digital Entertainment Center Two Satellite ReceiversConnecting TV Source In Connecting TVSource In TV signal source - two satellite receivers select models onlyInfrared Transmitter Connection Infrared Transmitter Overview88 HP Digital Entertainment Center Infrared Transmitter connection two set-top-boxes select models only Connecting TV Source InConnecting TV Source In Infrared Transmitter connection one set-top-box90 HP Digital Entertainment Center Infrared Transmitter InstallationRemove tape Connecting TV Source InConnecting TV Source In Cable or Satellite Set-top-box Infrared Transmitter92 HP Digital Entertainment Center Antenna ConnectionTV signal source - TV antenna Roof TV Antenna CoaxialRoof Antenna Coaxial Connecting TV Source InTV signal source - TV antenna and dual tuners with splitter Connecting TV Source In94 HP Digital Entertainment Center Connecting Video Equipment Connecting Video EquipmentConnecting Video Equipment Chapter ContentsConnector ConnectorsVideo Equipment Overview Location and number of connectors may vary by modelConnecting Video Equipment Video Equipment Connection OverviewDVD Player Connecting Video EquipmentCamcorder Typical Video Equipment ConnectionsDisplay/video configuration TV source typeConnecting Video Equipment VCR ConnectionVCR Direct in Connection EquipmentWall Wall to VCR to TV Using Coaxial CableWall Cable Set-top-boxWall EquipmentConnecting Video Equipment ConnectingVideoVCR OUT Wall to set-top-box VCR to TV using coaxial cable add with a splitter102 HP Digital Entertainment Center SplitterConnectors Connecting a Digital Video CameraVideo Camera Connection Connecting Video EquipmentDigital FireWire4-Pin IEEEConnecting Video Equipment Recognizing the cameraConnecting Video Equipment 3 Click Performance and MaintenanceProcedure Connecting an Analog CamcorderConnecting an analog camera for video input capture ConnectorsNetwork Connecting the NetworkConnecting the InternetFireWire IEEE 1394, 4-pin DV input/output Peripheral Connection OverviewLocation and number of connectors may vary by model ConnectorConnecting the Network Connecting the NetworkLocation and number of connectors may vary by model ConnectorInternet Typical Network ConnectionsNetwork configuration ConnectionConnecting the Network Connecting the Wireless Network AntennaConnecting the Network Wireless Router Internet connection112 HP Digital Entertainment Center To connect a Wi-Fi antenna to the HP Digital Entertainment CenterDSL/Cable Modem Connecting a DSL/Cable ModemConnecting the Network Connecting the NetworkInternet Connecting Through a RouterRouter DSL/Cable ModemConnecting the Network USB Device ConnectionDigital Still Camera Connecting the Network116 HP Digital Entertainment Center Other USB DevicesUSB device connection front panel USB device connection back panelHP Personal Media Drive Connecting an HP Personal Media DriveConnecting the Network Connecting the Network2 Click More Programs, HP Settings, and then HP Media Drive Installing an HP Personal Media DriveRunning the HP Personal Media Drive Utility HP Personal Media Drive installationConnecting the Network Disconnecting an HP Personal Media DriveConnecting the Network Disconnecting the HP Personal Media Drive120 HP Digital Entertainment Center See “Safety Information” on page Initial ConfigurationInitial Configuration Chapter ContentsSet the volume to mid-level on the AV receiver on the TV Installing the Keyboard Batteries InitialStarting the HP Digital Entertainment Center for the First Time Initial Start UpInitial Configuration Syncing the KeyboardInitial Configuration See “Safety Information” on page124 HP Digital Entertainment Center 4 Test the keyboard. Move the trackball and see if the cursor movesb Do not turn off your system during this one Windows WelcomeInitial Configuration Initial ConfigurationMedia Center First-Run Required Set-up126 HP Digital Entertainment Center Optional Set-up Initial ConfigurationInitial Configuration 128 HP Digital Entertainment Center If Your Connections Don’t Work2 Click Settings b TVInitial Configuration Set up Virus ProtectionAdjusting the Front Panel Display Brightness Register with HPSelecting recording devices Configuring AudioConnecting Headphones Connecting a MicrophoneInitial Adjusting the VolumeConfiguration Locating the volume iconProcedure Configuring Audio Outputsettings settingInitial Configuration Configuring audio for Media CenterConfiguring audio for the DVD Player Initial ConfigurationChanging screens Configuring VideoConfiguring Video Output Dual screenYou can also click on the Display Settings Viewing the screen image on a second displayInitial Configuration 5 Click More Programs, HP Settings, and then136 HP Digital Entertainment Center Disconnecting the TVDisabling the dual screen option 2 Click More Programs, HP Settings, and then ResolutionInitial Configuration Adjusting the Desktop DisplayConfiguration 2 Click More Programs, HP Settings, and then Resolution138 HP Digital Entertainment Center Configuring the Keyboard ButtonsInitial Configuration Installing SoftwareHP Settings Utility Programs140 HP Digital Entertainment Center System UtilitiesHP Digital Entertainment Center Help & ToolsTroubleshooting TroubleshootingTroubleshooting Chapter ContentsSolution Problems and SolutionsAudio ProblemI am using a TV with VideoProblem Solutionsignal from the ProblemSolution My remote controlI installed a new printer SystemProblem Solutionbutton to reset ProblemSolution Using the OnTroubleshooting ProblemSolution When I push one of thedoesn’t work, even ProblemSolution The TV or monitorerrors TroubleshootingProblem SolutionCodec errors are ProblemSolution errorsTroubleshooting Getting HelpHelp and Support Center HP SupportWarranty and Support Guide HP Web Site Support152 HP Digital Entertainment Center Troubleshooting Application and System Recovery ProgramsHP Customer Care Online GuidesUpdates from HP Updates from HPMicrosoft Web Site 2 Click Updates from HP, and then Re-enableAppendix ProcedureAppendix Replacing the Hard Drive Important Information About Recorded TV Programs156 HP Digital Entertainment Center Appendix Replacing the Hard Drive Appendix Replacing the Hard Drive158 HP Digital Entertainment Center Index IndexIndex 160 HP Digital Entertainment Center Index Index162 HP Digital Entertainment Center Index Index164 HP Digital Entertainment Center