Problems and Solutions

Audio

Find the description that most closely matches your audio problem and try the corresponding solution.

Problem

Solution

 

 

 

I don’t have sound

■

Verify sound cable connections.

from my speakers.

■

Check volume and mute settings. See“Adjusting the Volume” on page 131.

 

 

■ Reconfigure the software for surround sound. See “Configuring Audio Output” on

 

 

page 132.

 

■ Reinstall the sound card drivers by using Application Recovery. See the Warranty

 

 

and Support Guide that came with your HP Digital Entertainment Center.

 

■ Use active, powered speakers, or speakers with an amplifier.

 

 

 

I have low volume

■

Check volume and mute settings. See“Adjusting the Volume” on page 131.

sound from my

■

Some programs may result in low volume, even when the volume knob within the

speakers.

 

program is turned to the maximum position. If this is the case, double-click the

 

 

Volume icon on the taskbar and increase volume.

 

 

 

The HP Digital

■

Check that the AV Receiver or powered speakers are turned on and are set to the

Entertainment

 

proper input.

Center

■

Increase the volume on the remote control.

doesn’t make

■

Press the Mute button on the keyboard or on the remote control to see if the Mute

any sound.

 

feature is turned on.

 

 

 

■ Use the keyboard controls to increase the volume.

 

■ Click the Volume icon on the Windows taskbar. Increase the volume, and make

 

 

sure the Mute box is not checked.

 

■ Double-click the Volume icon on the Windows taskbar. The Play Control window

 

 

opens. Make sure none of the Mute check boxes are selected. Adjust the volume

 

 

slide bars to increase volume.

 

■ If your speakers have a power button, check whether it is turned on and whether

 

 

the power supply is connected to the power source.

 

■ Check the speaker connections.

 

■ Remove any connected headphones.

 

 

Surround sound

See “Configuring Audio Output” on page 132.

isn’t working.

 

 

 

 

 

142HP Digital Entertainment Center

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HP z545, z557, z555, z552, z540 manual Problems and Solutions, Audio
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