Troubleshooting, Basic troubleshooting | Kodak ESP 5200 manual

8

Troubleshooting

Basic troubleshooting

		Some problems can be resolved quickly by power cycling the printer: Turn off your
		printer. Wait five seconds. Turn on the printer.
		Use the following information to help troubleshoot problems with your printer.

	Problem		Possible Solutions


	Printer does not	• Make sure you are using the power cord that came with your printer.
	power on
	power on	• Make sure the power cord is connected to the AC adapter, it is plugged into an

		outlet or power strip, and that the LED on the AC adapter is lit.

	Printer not detected	• Make sure your printer is plugged in and turned on.
		• Make sure your printer is plugged in and turned on.
		• If you are using a USB cable, make sure that:
		– it is a USB 2.0 High-Speed cable.
		– it is connected to both your printer and your computer.
		– you restart the computer if the USB cable was disconnected from the printer
		then reconnected, or if power to the printer was interrupted.
		• If you are using a wireless connection, make sure:
		– the Wi-Fi connectivity LED on the printer is glowing steadily.
		– the printer is connected to your wireless network.
		To check:
		a. On the printer, press Home.
		b. Press	to select Network Settings, then press OK.
		c. Press	to select View Network Configuration, then press OK.
		Make sure that the Active Connection Type is WiFi, and that the IP Address
		is not zeros.
		– your router is transmitting data.
		– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
		your printer.
		For additional information, go to www.kodak.com/go/inkjetnetworking.

	Wireless connectivity	For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
	problems

	Carriage jam	• Open the printer access door and clear any obstructions.
		• Open the printer access door and clear any obstructions.
		• Check that the printhead and ink cartridges are installed correctly.
		(The printhead and ink cartridges are installed correctly when you hear them click
		into place.)

50	www.kodak.com/go/aiosupport

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Kodak ESP 5200 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

Contents

Extended User Guide Kodak ESP 5200 Series All-in-One PrinterPage Table of contents Maintaining Your Printer TroubleshootingCopying Scanning Product and Safety Specifications Components Printer Overview Control panel Feature Description Date and Time Configuring printer settingsTime to Low Power Home Center Software For computers with MAC OS Setting your printer as the default printerLanguage Country/Region Before you connect Connecting to a wireless networkConnecting to a non-WPS wireless router Networking Your Printer Listed Not listed With Push Button Configuration Connecting to a WPS wireless routerPressing a button Setting up an IP address Using the LCD keyboard Dynamic Dhcp Automatic Private Manual Static Viewing the network configuration Select Yes, my printer is listed, then click Next Printing the network configurationConnecting to another Kodak All-in-One Printer Select No, my printer is not listed, then click Next If your printer is connected to a computer with Windows OS Changing from USB to a wireless connection If your printer is connected to a computer with MAC OS Paper types Handling PaperPaper sizes Loading paper Envelope sizesLoading plain paper Loading photo paper Loading envelopes Printing two-side documents from a computer with Windows OS PrintingPrinting documents Printing two-sided documents Printing from a memory card Printing picturesSelect File Print Changing the settings and printing pictures Using default settings to print a picture Settings Description Printing tagged pictures Settings Description Zooming and cropping pictures Transferring pictures to a computer with MAC OS Printing pictures or documents from a wireless deviceTransferring pictures to a computer Transferring pictures to a computer with Windows OS Copying Using the default settings to copy a documentCopying a document Copy Document Setting Description Adjusting the settings and copying a document Changing the number of copies of a document Copy Document Setting Description Option Enlarging or reducing a document Darkening or lightening a copy Copying a photograph Using the default settings to copy a photograph Copy Photo Option Setting Description Adjusting the settings and copying a photograph Changing the number of copies of a photograph Setting Description Enlarging or reducing a photograph Darkening or lightening a copy of a photograph Before you begin scanning Select Printer Scan SettingsSetting Options Scanning Scan2, and so on Scanning multiple pictures simultaneously Scanning from the computer Scanning from the control panel Click Printer Scan Settings, then select the Picture tab Scan Option Settings Description Maintaining Your Printer General care and cleaning Cleaning the scanner glass and document backing Replacing ink cartridges Remove the protective cap from the cartridge Kodak ESP 5200 Series All-in-One Printer Replacing the printhead Remove the two plastic protective caps Maintaining Your Printer Updating the software and printer firmware To update the softwareClick Tools and Documentation To update the software To update the printer firmwareTo update the firmware Resetting factory defaults Monitoring and adjusting printer performanceChecking ink levels To select View Network Configuration , then press OK TroubleshootingBasic troubleshooting Problem Possible Solutions Print Quality missing colors, blank prints, etc Getting help on the WebThen Paper jam Status lights Power status lightWi-Fi status light Power light What it means Copy document features Product and Safety SpecificationsSpecifications and features Photo printing features Ink cartridges Copy photo featuresScanning features Paper tray features Software support Physical specificationsWarranty Connectivity Paper types supported System requirementsComputer with Windows OS Computer with MAC OS Plain paper Labels Index card stock Paper sizes supportedPhotos Safety information FCC statement LCD screen safetyInk cartridge safety Regulatory compliance Industry Canada IC Radiation Exposure Statement Canadian statementsEuropean compliance statement German compliance statement Energy Star Qualified All-in-One Printer Warranty Information Declaration of Conformity Index Pic Flick App, 23 plain paper Multiple pictures simultaneously, 36 resolution WPS router Zoom buttons Zooming and cropping pictures