Troubleshooting 4620/4620SW/4621SW Applications | Avaya 4621SW IP

Troubleshooting 4620/4620SW/4621SW Applications

Troubleshooting 4620/4620SW/4621SW Applications

Problem/Symptom	Suggested Resolution

GENERAL:

A feature does not work as indicated in this guide, or does not work as it had previously worked

You are logging on to a new telephone and your old data and settings are not being displayed

Verify the procedure and retry.

Check below to troubleshoot the specific application with which you are working.

Ensure that any options have not been changed.

Contact your System Administrator if these actions do not produce the desired result.

Your new telephone is not retrieving data from the same location as your original telephone, or you need to provide a User Name and Password. Follow the procedure in Setting the Automatic Backup Option to administer your current telephone with the necessary parameters. If this procedure does not solve the problem, contact your System Administrator.

PHONE APPLICATION:Review the previous section, Basic Troubleshooting Chart.

SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial button

Verify that all call appearances (incoming/ outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list

At least one Speed Dial entry is missing or contains erroneous characters

You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Someone edited the FTP backup file and failed to insert a blank line at the beginning of the file, and/ or failed to save the file in UTF-8 format. Edit the file, insert a blank line at the beginning of the file, and save the file in UTF-8 format. (Contact your System Administrator if you have questions on editing the file yourself.) Then retrieve the file from the telephone, as explained in Retrieving and Restoring Data from a Backup File.

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Avaya 4621SW IP manual Troubleshooting 4620/4620SW/4621SW Applications, Problem/Symptom Suggested Resolution

Contents

4620/4620SW/4621SW IP Telephone Page Federal Communications Commission Statement Part Means of Connection About This Guide Using the Speed Dial Application Using the Web Access Application Index About This Guide Issue DateOverview Intended Audience What’s New in This Document How to Use This Document Conventions Used Document Organization Related Documentation Symbolic ConventionsTypographic Conventions Conference Introduction Introducing Your 4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Indicator Speaker As Call a number, Cancel the current activity, Save enteredIndicator Number Name Description 4620/4620SW/4621SW IP Telephone Navigating Application Screens About the Feature Key Expansion Unit EU24/EU24BL Feature is on/active White Phone Application 4620/4620SW/4621SW IP Telephone ApplicationsSpeed Dial Application Call Log Application Web Access Application Optional4620/4620SW/4621SW Telephone Options Automatic Backup/Retrieval Feature Push FeatureAdditional 4620/4620SW/4621SW Functionality Call Appearances Using Your 4620/4620SW/4621SW IP TelephoneMaking Calls Automatic Dialing Manual Dialing If all lines are in use, automatic dialing will not work Redialing using a list of the last six numbers calledRedialing the last number called Last number dialed is automatically redialed Number of the selected person dials automatically Dialing a party using a Speed Dial button Associated Call Detail screen displays Selected Call Log displays Receiving Calls Call Handling Features Hold ConferenceIcon on the current line changes to the Soft Hold icon Speaker MuteCall is now active Changing from the Speaker to the handset or headset Transfer Logging Off the Phone Retrieving a Voice Mail Message Reinstating the Phone After a Logoff Forcing a Login to the PhonePage Entering Characters Using the Dialpad Using the Speed Dial ApplicationEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label Information Prompt Select label to delete displays Deleting a Speed Dial Button Label Then If you want toNo deletion occurs. The Speed Dial Main screen displays Page About the Call Log Using the Call Log Application Outgoing Calls Main screen displays Viewing a Call LogAnswered Calls Main screen displays Missed Calls Main screen displays Adding a Call Log Entry to a Speed Dial Button Deleting a Single Call Log Entry Deleting Call Log EntriesSelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displays Deleting All Entries from a Call Log Disabling the Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Navigating Web Pages Web Access AuthenticationPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web Pages Any characters entered are removed Entering Text on Web Pages Entering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main Menus This is the default setting Setting the Redial OptionApplication Options Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? Option Setting the Message Display Rate Setting the Display Call Timers? OptionDefault rate is Slow Setting Visual Alerting Setting the Call Appearance WidthEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing Options Status Screen Viewing Options Viewing Quality of Service QoS StatusViewing IP Address Status View Status Main Screen displays Viewing Interface Status Changing the Display ContrastViewing Miscellaneous Status Viewing the Network Audio Quality If administered, the Audio Status screen displaysLogging Off the 4620/4620SW/4621SW IP Telephone Display prompts for entry of your password Backup/Restore OptionsReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup Option Verifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select User Name Select Directory Path Feature Button Labeling Select View default labels Then Select Relabel feature buttonsSelect Restore default labels Changing a Phone/PC Ethernet Interface Feature Button Labeling screen re-displaysSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHeadset Connector Type Ordering Code Handsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Interpreting Ringer Tones Telephone Management Troubleshooting Feedback Handset Tones Meaning Ringing Incoming Tones Meaning Icon Meaning Interpreting Display Icons Basic Troubleshooting Chart Testing Your PhoneTesting the Telephone’s Lights and Display Problem/Symptom Suggested Solution Basic Troubleshooting Chart Contact your System Administrator Problem/Symptom Suggested Resolution Troubleshooting 4620/4620SW/4621SW Applications Call LOG Application Resetting Your Phone Resetting and Power Cycling the IP Telephone Power Cycling the Phone Numerical Index 90 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide Right/Left buttons Paging indicator Password 92 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide