Call Handling Features

Conference

The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator.

Adding another party to a call

1.Dial the first party, then press the Conference ( ) button.

The line’s display area changes to white text with a dark gray background. The current call

is placed on hold, the Soft Hold ( ) icon displays, and you hear a dial tone.

2.Dial the number of the next party and wait for an answer.

3.Press the Conference ( ) button again to add the new party to the call.

4.Repeat Steps 1- 3 for each party you want to conference in to the call.

Adding a held call to the current call

1.Press the Conference ( ) button.

The icon on the current line changes to the Soft Hold ( ) icon.

2.Press the Line/Feature button of the held call.

3.Press the Conference ( ) button again. All parties are now connected.

Dropping the last person added to the call

Press the Drop ( ) button.

The last party connected to the conference call is dropped from the call.

Hold

The Hold feature puts a call on hold until you retrieve it.

Placing a call on hold

Press the Hold ( ) button.

The line’s display area changes to white text with a dark gray background, and the Hold

( ) icon displays.

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Avaya 4621SW IP manual Conference, Icon on the current line changes to the Soft Hold icon