Call LOG Application | Avaya 4621SW IP instruction

Telephone Management and Troubleshooting

Problem/Symptom	Suggested Resolution (continued)

CALL LOG APPLICATION:
You cannot dial out after	Check that all call appearances (incoming/
selecting a call log entry	outgoing lines) are not already in use. If all lines
	are in use, wait until a line is available to make
	your call.

You cannot add an entry to the	You have 108 Speed Dial entries, the maximum
Speed Dial list	allowed. You must delete at least one entry
	before adding a new entry.

Dialing from this application	Your administrator must administer settings for
does not go through	the Enhanced Dialing feature beyond the
	defaults.

The Call Log is empty	Check the Options screen to ensure that the Call
	Log is not Disabled. Many events can clear the
	Call Log, including power failures, restarting the
	telephone after logging off, etc.

WEB ACCESS APPLICATION:

Pressing the Web softkey does not display a Web site

Check with your LAN Administrator to determine if the Web server is not operating, if there are network connectivity problems, or other network problems.

Dialing from this application	Your administrator must administer settings for
does not go through	the Enhanced Dialing feature beyond the
	defaults.
You cannot add an entry to the	You have 108 Speed Dial entries, the maximum
Speed Dial list	allowed. You must delete at least one entry
	before adding a new entry.
OPTIONS:

No Options other than “View IP Settings” display

Your administrator has turned off all user-settable options.

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86 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide

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Avaya 4621SW IP manual Call LOG Application

Contents

4620/4620SW/4621SW IP Telephone Page Federal Communications Commission Statement Part Means of Connection About This Guide Using the Speed Dial Application Using the Web Access Application Index Overview Issue DateAbout This Guide Intended Audience How to Use This Document What’s New in This Document Document Organization Conventions Used Typographic Conventions Symbolic ConventionsRelated Documentation Conference Introducing Your 4620/4620SW/4621SW IP Telephone Introduction 4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Indicator As Call a number, Cancel the current activity, Save enteredIndicator Speaker Number Name Description 4620/4620SW/4621SW IP Telephone About the Feature Key Expansion Unit EU24/EU24BL Navigating Application Screens Feature is on/active White Speed Dial Application 4620/4620SW/4621SW IP Telephone ApplicationsPhone Application 4620/4620SW/4621SW Telephone Options Web Access Application OptionalCall Log Application Additional 4620/4620SW/4621SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Making Calls Using Your 4620/4620SW/4621SW IP TelephoneCall Appearances Manual Dialing Automatic Dialing Redialing the last number called Redialing using a list of the last six numbers calledIf all lines are in use, automatic dialing will not work Last number dialed is automatically redialed Dialing a party using a Speed Dial button Number of the selected person dials automatically Selected Call Log displays Associated Call Detail screen displays Call Handling Features Receiving Calls Icon on the current line changes to the Soft Hold icon ConferenceHold Call is now active MuteSpeaker Transfer Changing from the Speaker to the handset or headset Retrieving a Voice Mail Message Logging Off the Phone Forcing a Login to the Phone Reinstating the Phone After a LogoffPage Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit displays Deleting a Speed Dial Button Label Prompt Select label to delete displays No deletion occurs. The Speed Dial Main screen displays If you want toThen Page Using the Call Log Application About the Call Log Answered Calls Main screen displays Viewing a Call LogOutgoing Calls Main screen displays Missed Calls Main screen displays Adding a Call Log Entry to a Speed Dial Button Selected entry’s Detail screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry No deletion occurs and the Call Log’s Main screen displays Prompt Press Delete again to confirm displays Disabling the Call LogDeleting All Entries from a Call Log Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages Home page displays Entering Text on Web Pages Any characters entered are removed Entering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options Accessing the Options Main Menus First of two Options Main screens displays Application Options Setting the Redial OptionThis is the default setting Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? Option Default rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Enabling/Disabling the Call Log Setting the Call Appearance WidthSetting Visual Alerting Personal Ringing Options First Options Main screen displays Viewing IP Address Status Viewing Quality of Service QoS StatusStatus Screen Viewing Options View Status Main Screen displays Viewing Miscellaneous Status Changing the Display ContrastViewing Interface Status Logging Off the 4620/4620SW/4621SW IP Telephone If administered, the Audio Status screen displaysViewing the Network Audio Quality Reinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Settings Saved During a Backup Setting the Automatic Backup Option Setting changes from Disabled to Enabled Verifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select Directory Path Select User Name Feature Button Labeling Select Restore default labels Then Select Relabel feature buttonsSelect View default labels Second Options Main screen redisplays Feature Button Labeling screen re-displaysChanging a Phone/PC Ethernet Interface Selecting an Alternate Language Select either Yes softkey Headset Connector Type Ordering Code Headsets and HandsetsHeadsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Handsets for 4600 Series IP Telephones Telephone Management Troubleshooting Interpreting Ringer Tones Ringing Incoming Tones Meaning Feedback Handset Tones Meaning Interpreting Display Icons Icon Meaning Testing the Telephone’s Lights and Display Testing Your PhoneBasic Troubleshooting Chart Problem/Symptom Suggested Solution Basic Troubleshooting Chart Contact your System Administrator Troubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested Resolution Call LOG Application Resetting and Power Cycling the IP Telephone Resetting Your Phone Power Cycling the Phone Index Numerical 90 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide Right/Left buttons Paging indicator Password 92 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide