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Avaya
4621SW IP
manual
Models:
4621SW IP
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Troubleshooting
This is the default setting
Symbolic Conventions
Indicator Speaker
Login
Issue Date
Resetting Your Phone
Backup/Restore Options
Setting Visual Alerting
How to
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Contents
4620/4620SW/4621SW IP Telephone
Page
Federal Communications Commission Statement Part
Means of Connection
About This Guide
Using the Speed Dial Application
Using the Web Access Application
Index
Overview
Issue Date
About This Guide
Intended Audience
How to Use This Document
What’s New in This Document
Document Organization
Conventions Used
Typographic Conventions
Symbolic Conventions
Related Documentation
Conference
Introducing Your 4620/4620SW/4621SW IP Telephone
Introduction
4620/4620SW/4621SW IP Telephone
4620/4620SW/4621SW IP Telephone
Indicator
As Call a number, Cancel the current activity, Save entered
Indicator Speaker
Number Name Description
4620/4620SW/4621SW IP Telephone
About the Feature Key Expansion Unit EU24/EU24BL
Navigating Application Screens
Feature is on/active White
Speed Dial Application
4620/4620SW/4621SW IP Telephone Applications
Phone Application
4620/4620SW/4621SW Telephone Options
Web Access Application Optional
Call Log Application
Additional 4620/4620SW/4621SW Functionality
Push Feature
Automatic Backup/Retrieval Feature
Making Calls
Using Your 4620/4620SW/4621SW IP Telephone
Call Appearances
Manual Dialing
Automatic Dialing
Redialing the last number called
Redialing using a list of the last six numbers called
If all lines are in use, automatic dialing will not work
Last number dialed is automatically redialed
Dialing a party using a Speed Dial button
Number of the selected person dials automatically
Selected Call Log displays
Associated Call Detail screen displays
Call Handling Features
Receiving Calls
Icon on the current line changes to the Soft Hold icon
Conference
Hold
Call is now active
Mute
Speaker
Transfer
Changing from the Speaker to the handset or headset
Retrieving a Voice Mail Message
Logging Off the Phone
Forcing a Login to the Phone
Reinstating the Phone After a Logoff
Page
Entering Data on Speed Dial Screens
Using the Speed Dial Application
Entering Characters Using the Dialpad
Editing During or After Entry
Name Entry Example
Adding a Speed Dial Button
Updating Speed Dial Button Label Information
Prompt Select entry to edit displays
Deleting a Speed Dial Button Label
Prompt Select label to delete displays
No deletion occurs. The Speed Dial Main screen displays
If you want to
Then
Page
Using the Call Log Application
About the Call Log
Answered Calls Main screen displays
Viewing a Call Log
Outgoing Calls Main screen displays
Missed Calls Main screen displays
Adding a Call Log Entry to a Speed Dial Button
Selected entry’s Detail screen displays
Deleting Call Log Entries
Deleting a Single Call Log Entry
No deletion occurs and the Call Log’s Main screen displays
Prompt Press Delete again to confirm displays
Disabling the Call Log
Deleting All Entries from a Call Log
Entries are removed. The Call Log’s Main screen displays
Page
Using the Web Access Application
Previous application or options screen displays
Web Access Authentication
Navigating Web Pages
Navigating the Home Page and Other Standard-Size Web Pages
Home page displays
Entering Text on Web Pages
Any characters entered are removed
Entering Text on Web Pages
Adding a Speed Dial Button for a Web Site Telephone Number
4620/4620SW/4621SW IP Telephone Options
Accessing the Options Main Menus
First of two Options Main screens displays
Application Options
Setting the Redial Option
This is the default setting
Setting the Phone Screen on Answer? Option
Setting the Phone Screen on Calling? Option
Default rate is Slow
Setting the Display Call Timers? Option
Setting the Message Display Rate
Enabling/Disabling the Call Log
Setting the Call Appearance Width
Setting Visual Alerting
Personal Ringing Options
First Options Main screen displays
Viewing IP Address Status
Viewing Quality of Service QoS Status
Status Screen Viewing Options
View Status Main Screen displays
Viewing Miscellaneous Status
Changing the Display Contrast
Viewing Interface Status
Logging Off the 4620/4620SW/4621SW IP Telephone
If administered, the Audio Status screen displays
Viewing the Network Audio Quality
Reinstating the Phone After a Log Off
Backup/Restore Options
Display prompts for entry of your password
Settings Saved During a Backup
Setting the Automatic Backup Option
Setting changes from Disabled to Enabled
Verifying Backup/Retrieval Status
Retrieving and Restoring Data from a Backup File
FTP Settings Main screen displays
Select Directory Path
Select User Name
Feature Button Labeling
Select Restore default labels
Then Select Relabel feature buttons
Select View default labels
Second Options Main screen redisplays
Feature Button Labeling screen re-displays
Changing a Phone/PC Ethernet Interface
Selecting an Alternate Language
Select either Yes softkey
Headset Connector Type Ordering Code
Headsets and Handsets
Headsets for 4600 Series IP Telephones
Handset Connector Type Ordering Code
Handsets for 4600 Series IP Telephones
Telephone Management Troubleshooting
Interpreting Ringer Tones
Ringing Incoming Tones Meaning
Feedback Handset Tones Meaning
Interpreting Display Icons
Icon Meaning
Testing the Telephone’s Lights and Display
Testing Your Phone
Basic Troubleshooting Chart
Problem/Symptom Suggested Solution
Basic Troubleshooting Chart
Contact your System Administrator
Troubleshooting 4620/4620SW/4621SW Applications
Problem/Symptom Suggested Resolution
Call LOG Application
Resetting and Power Cycling the IP Telephone
Resetting Your Phone
Power Cycling the Phone
Index
Numerical
90 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide
Right/Left buttons Paging indicator Password
92 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide
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