Manuals / Hearth and Home Technologies / Household Appliance / Indoor Fireplace

Hearth and Home Technologies QV32EV, QV32E Troubleshooting, Issues Possible Causes Solutions

Models: QV32E (120V) QV32EV, QV32E

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Hearth & Home Technologies - Colville

1445 North Highway, Colville, WA 99114-2124

K. TROUBLESHOOTING

Issues

Possible Causes

Solutions:

 

 

 

 

 

 

Appliance doesn't turn on with flame

1.

Main power switch is off.

1.

Turn the main power switch to the "ON" position.

switch, remote transmitter or wall

2.

Circuit breaker tripped.

2.

May need to put the appliance on a dedicated

switch.

 

 

 

service or reduce the number of appliances on

 

3.

Unplugged from wall outlet.

3.

the ciruit.

 

4.

Loose wiring.

4.

Plug cord into outlet.

 

 

 

 

Check all wiring for loose connections.

 

 

 

 

 

Appliance is on but no flame or low

1.

The bulbs are burned out.

1.

Replace the bulbs.

flame intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Flame element is not attached to motor.

2.

Reattach the flame element to the motor.

 

3.

Motor is defective.

3.

Replace the motor.

 

 

 

 

 

Excessive noise in lower portion of

1.

Flame element isn't seated properly.

1.

Reinstall the flame element.

the appliance.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

Turn the heater switch on or off and

 

Operating the heater's system defaults to

 

Turn the flame switch, remote transmitter or wall

the appliance shuts off.

 

the flame switch setting.

 

switch to the "ON" position.

 

 

 

 

 

Heater doesn't come on.

1.

Heater switch is off.

1.

Turn heater switch on.

 

2.

Thermostat is set too low.

2.

Turn the thermostat knob clockwise until you hear

 

 

Heater system is overheated.

 

a "click".

 

3.

Loose wiring.

3.

The heater is protected by a thermal cutout

 

 

 

 

switch. Shut OFF all appliance switches on the

 

 

 

 

dashboard, including the main power switch.

 

4.

 

4.

Wait 5 minutes, then turn the appliance ON.

 

 

 

 

Check all wiring for loose connections.

 

 

 

 

 

Fan runs but no heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Bad heating element.

2.

Replace the heating system.

 

 

 

 

 

Heater element is on but fan doesn't

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heating system.

 

 

 

 

 

The heater doesn't turn off.

 

Thermostat is set too high.

 

Turn the thermostat knob counter-clockwise until

 

 

 

 

you hear a "click".

 

 

 

 

 

Excessive noise in upper portion of

1.

Build up of dirt on the fans.

1.

Clean all fans.

the appliance.

2.

Heater fan is defective.

2.

Replace the heater system.

 

 

 

 

 

Remote control doesn't work.

1.

Main power switch is off.

1.

Turn the main power switch on.

 

2.

Remote is out of range.

2.

Move remote closer to the appliance.

 

3.

Low batteries.

3.

Replace the batteries.

 

4.

Lost initialization.

4.

Reinitialize remote.

 

 

 

 

 

Wall switch doesn't work.

1.

Main power switch is off.

1.

Turn the main power switch on.

 

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

3.

Wall switch is defective.

3.

Replace the wall switch.

 

 

 

 

 

Odor

 

The heater may emit a slight, harmless

 

 

 

 

odor when first used. This is a normal

 

 

 

 

condition caused by initial heating of the

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

09/03

4030-240 Rev F

VILLAGE COLLECTION ELECTRIC FIREPLACE

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Hearth and Home Technologies QV32EV, QV32E, QV32E (120V) warranty Troubleshooting, Issues Possible Causes Solutions
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QV32E (120V), QV32EV, QV32E specifications

Hearth and Home Technologies has established a strong reputation for quality and innovation in the realm of home heating solutions. Their line of electric fireplaces, particularly the QV32EV, QV32E, and QV32E (120V), exemplifies this commitment by blending aesthetic appeal with advanced technology.

The QV32EV stands out due to its versatile design, allowing it to fit seamlessly into a variety of spaces, whether modern or traditional. With its 32-inch screen, it offers a striking focal point that captivates any room. The electric fireplace provides realistic, flame-like visuals, employing LED technology that creates an impressive ambiance without the need for wood or gas. Users can enjoy the warmth and glow of a fireplace without the associated hassle of traditional fuel sources, making it an ideal choice for those seeking convenience and functionality.

The QV32E model is similarly designed to deliver the same exceptional features but comes equipped with enhanced control options. It includes a remote control that allows users to adjust flame brightness, heat settings, and even set a timer, ensuring a customized experience. The model is also designed for easy installation, requiring minimal effort to mount on walls or integrate into existing spaces.

For the QV32E (120V), the convenience of using a standard electrical outlet opens the door for easy placement in any area without the complications of gas lines or venting systems. This model also prioritizes safety, featuring an automatic shut-off system that engages when the unit overheats, providing peace of mind for users.

Each model within this series boasts an adjustable heat output, enabling users to select the level of warmth that best suits their needs. The efficient heating technology not only enhances comfort but also lowers energy costs compared to traditional heating methods.

Additionally, the stylish design, coupled with a range of customizable options, allows consumers to select different logs and media to tailor the appearance of their fireplace according to personal style preferences.

In summary, Hearth and Home Technologies' electric fireplaces—QV32EV, QV32E, and QV32E (120V)—offer a perfect blend of aesthetics, functionality, and user-friendly features, making them an unparalleled choice for anyone looking to enhance their living space. Ideal for all types of interiors, these electric fireplaces represent a modern solution for home heating needs, providing both beauty and efficiency.