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Chapter 6: Troubleshooting
6. Troubleshooting
6.1 Calling Black Box
If you determine that your Pure Networking Fast Ethernet Media Converter is
malfunctioning, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box Technical Support at 724-746-5500
or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficie nt and accurate assis tance if you have a complete descripti on,
including:
• the nature and duration of the problem.
• when the problem o ccurs.
• the components invol ved in the problem .
• any particular application that, when used, appears to create the problem or make
it worse.
6.2 Shipping and Packaging
If you need to transport or ship your Pure Networking Fast Ethernet Media
Converter:
• Package it carefully. We recommend that you u se the original cont ainer.
• If you are returning the unit, make sure you include everything you received with
it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.