User Guide | Frequently asked questions |
Frequently asked questions
Where can I download BlackBerry World?
You can download BlackBerry World or manually update your existing version of BlackBerry World by visiting www.mobile.blackberry.com from your BlackBerry device, or by visiting www.blackberry.com/blackberryworld from a computer.
I can't find an app that I downloaded
The apps that you download from BlackBerry World are located on the My World screen.
On the BlackBerry World home screen, click My World.
What happens to my downloaded apps when I switch to a new BlackBerry device?
When you use your existing BlackBerry ID to log in to the BlackBerry World storefront on your new device, you can reinstall your apps on your new BlackBerry device on the My World screen. You can reinstall apps that you bought on up to four additional devices each year without paying for the apps again. Apps that you archived on a media card can also be reinstalled on the My World screen. Additional data charges might apply to reinstall apps.
Why can't I see all the apps for sale or download on BlackBerry World on my device?
Some apps that are listed on BlackBerry World on a computer might not be listed in BlackBerry World on your BlackBerry device, because they might not be available for your current device. BlackBerry World is designed to display only the apps that are available for your current device and BlackBerry Device Software.
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