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SMS messages — frequently asked questions
•Why can’t I send SMS messages?
•Can I verify that my SMS message has
reached its recipients?
•How do I display more items in an SMS
message thread?
•Can I set how SMS messages display?
•Can I remove the prompt that appears before
I delete messages?
•Why were some of my messages deleted from
the handheld?
•Why aren’t all of the SMS options described
appearing on my handheld?
•What are the Priority and Callback Number
fields in the SMS options?

Why can’t I send SMS messages?

Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you send a message and you are not in an area
of sufficient wireless coverage, the handheld
sends the message when you return to an area of
sufficient wireless coverage.
If you still cannot send SMS messages, verify that
your plan supports sending and receiving SMS
messages, and verify that the destination number
uses the format your service provider requires. For
more information, contact your service provider.

Can I verify that my SMS message

has reached its recipients?

Yes. In the handheld options, click SMS. Set the
Delivery Reports field to On.
When your SMS message reaches its recipient, a D
appears beside the check mark in the messages
list.
Contact your service provider to find out whether
this feature is available on your network.

How do I display more items in an

SMS message thread?

In the handheld options, click SMS. In the Number
of Previous Items field, set how many previous
SMS messages from the thread should appear.
Note:
If, in the handheld options on the SMS screen, you
have set the SMS View field to Conversational, all
of the messages in the thread display by default.

Can I set how SMS messages

display?

Yes. In the handheld options, click SMS.
If you want SMS messages within a thread to
display as separate entries in the message list, set
the Message List option to Show all.
If you want to change the format of SMS
messages so that you can type a response in the
same screen that you view the message, set the
SMS View field to Conversational.
To send a message in the conversational SMS
view, type text at the bottom of the SMS screen
and press the Enter key to send the message. You
can also click the trackwheel to view more options
in the menu.