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Blackberry 7290 Email and PIN messages frequently asked questions

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Email and PIN messages — frequently asked questions

•Why can’t I send email or PIN messages?

•Why can’t I receive email or PIN messages?

•Why is the menu option to send an email or

PIN message not available?

•Can I verify that an email or PIN message has

reached its recipient?

•Can I stop an email message from being

sent?

•Why are some messages already on my

handheld?

•How do I create and use links in messages?

•Why is “More available” appearing at the end

of my message?

•Can I file messages?

•Why can’t I see a new message in the

messages list even though I received

notification?

•Why is there a different icon beside some

items in the messages list?

•How do I show more of a subject line for my

email and PIN messages?

•How do I identify received PIN messages as

high priority?

•Can I remove the prompt that appears before

I delete messages?

•Why were some of my messages deleted from

the handheld?

•How do I change how long messages remain

in the messages list?

•How do I make changes to the folders on my

handheld?

•How do I stop email messages from being

sent to my handheld?

Why can’t I send email or PIN

messages?

Verify that your handheld radio is turned on and

that you are in an area of sufficient wireless

coverage. For more information on wireless

coverage levels, refer to the printed

documentation that accompanied your handheld.

If you send a message and you are not in an area

of sufficient wireless coverage, the handheld

sends the message when you return to an area of

sufficient wireless coverage.

Why can’t I receive email or PIN

messages?

Verify that your handheld radio is turned on and

that you are in an area of sufficient wireless

coverage. For more information on wireless

coverage levels, refer to the printed

documentation that accompanied your handheld.

Verify that email redirection to your handheld is

enabled. If you are using the BlackBerry Desktop

Software, in the Redirector Settings tool, verify

that the Redirect incoming messages to your

handheld check box is selected.

Why is the menu option to send an

email or PIN message not available?

If you do not have an email address or PIN saved

for your contact, the option to send an email or

PIN message to that contact does not appear. In

the address book, add an email address or a PIN

number for your contact.

Contents

Main Page Contents Page Email messages Open a message Send an email message Save draft messages Add contacts to a message Manage messages File messages View filed messages PIN messages About PIN messages Find your PIN Send a PIN message Page SMS messages About SMS messages Find your SMS number Type an SMS number Open an SMS message Manage messages Resend an SMS message About cell broadcast messages Enable cell broadcast messages Search About search Search the messages list Page Attachments About attachments Use address book attachments Open a file attachment Page Synchronizing data About email reconciliation Set wireless email reconciliation Reconcile deleted messages Page Backing up and restoring handheld data About backing up handheld data BlackBerry Desktop Software Online Help About restoring handheld data Page Typing Use AutoText Create an AutoText entry Change AutoText entries Page Phone Find your phone number Make a call Make an emergency call Use speed dial Check your voice mail Answer a call Mute a call or place a call on hold Adjust the phone volume Phone features Manage contacts during a conference call Assign a speed dial letter Assign speed dial to a contact in your address book Change speed dial assignments Log calls Block calls Change the call block password Forward calls Delete call forwarding phone numbers Set call waiting About smart dialing Set default country and area codes Set corporate extension dialing About TTY Set the TTY option About default call volume Set the default call volume Change fixed dialing entries Reset call timers Page Browser About the browser Go to a web page Use the browser View images Copy a link, image, or web page address Send a link or image in an email message Save an image Manage saved images Save web page requests Create a bookmark Change bookmarks Page Downloading Download an application Manage applications Enable browser push Downloading frequently asked questions Why cant I load a new program onto Can I listen to a ring tone before I download it? Contacts Add a contact Manage contacts Create a mailing list Manage mailing lists Apply categories to contacts View contacts by category Add a pause or wait About remote address book search Add contacts from your company address book Page Page Calendar About the calendar Change the calendar view Use the calendar Change the default reminder time Schedule a meeting Manage appointments and meetings Respond to meeting invitations Change meeting participants Page Task s Create a task Use tasks Apply categories to tasks View tasks by category Tasks frequently asked questions Memos Write a memo Use memos Apply categories to memos Page Alarm Set the alarm Set the alarm volume Silence the alarm Page Calculator Use the calculator memory Convert measurements Page Bluetooth About Bluetooth Turn the Bluetooth radio on and off About Bluetooth pairings Set handheld Bluetooth identification Use Bluetooth wireless technology during a call Date and time Set the date and time Can I set the time automatically on Page Profiles Set profiles Create a notification profile Page Screen display Use the handheld in the dark Set a screen saver Set the Home screen background image Set the font Set a theme for your handheld Delete themes Language Set the display language Set the input language Add or remove a display language Page Power and battery About power off and reminders Turn the handheld on and off automatically Page Network coverage Turn the wireless radio on and off About the preferred network list Scan for a network to add to the preferred network list Manage the preferred network list Network coverage frequently asked questions How do I select a network when traveling? Page Page SIM card About the SIM card phone book Add a SIM card contact Add SIM card contacts to your address book Set SIM card security Change the SIM card PIN code Security About the handheld password Set a handheld password Change the handheld password Disable the handheld password Lock the handheld About keyboard lock Lock the keyboard About content protection and compression Protect your handheld content About encryption keys Regenerate encryption keys About the password keeper Store a password Create a random password Copy a password About security self tests Verify security software About firewall settings Prevent third-party applications from transmitting data Page Page BrickBreaker Play BrickBreaker How do I set the speed of the paddle? How do I set the paddle to accelerate as I roll the trackwheel? Page Service books About service books Receive new service books Accept a new service book Page Frequently asked questions Why are some of the features described not available on my What software version do I have on Page Email and PIN messages frequently asked questions Why cant I send email or PIN Why cant I receive email or PIN Why is the menu option to send an email or PIN message not available? Can I verify that an email or PIN message has reached its recipient? Can I stop an email message from being sent? BlackBerry Desktop Software Online Help Why are some messages already on How do I create and use links in Page BlackBerry Desktop Software Intellisync Online Help How do I stop email messages from being sent to my handheld? SMS messages frequently asked questions Why cant I send SMS messages? Can I verify that my SMS message has reached its recipients? Page Attachments frequently asked questions Can I view file attachments on my Why are some file attachment features not available on my How do I view information about attached files? Can I set the amount of memory that my handheld uses for file attachments? How do I change how file attachments are displayed? How do I view cell contents in spreadsheet attachments? Why is More available appearing at the end of my file attachment? Page Page Synchronization frequently asked questions BlackBerry Desktop Software Online Help Can I reconcile email messages over the wireless network? Can I synchronize PIM items over the wireless network? Page Phone frequently asked questions Why can I not make calls? Why am I no longer receiving calls? How do I make calls from the Home screen? How do I hide my handheld phone number from a contact when making a call? How do I format conference call numbers in my messages? Can I block calls? Can I use call forwarding? How do I edit the phone number to which my calls are forwarded? Can I use call waiting? Page Page Browser frequently asked questions Why are there no browsers available on my handheld? Can I use the BlackBerry Browser? Page What options can I set for BlackBerry Browser security? Page Contacts frequently asked questions Page Calendar frequently asked questions Are there any restrictions for using the calendar with Lotus Notes? How do I expand the number of hours that are shown in the calendar? How do I change the day of the week that is shown first when viewing the calendar in Week view? How do I scroll through the calendar in each view? Page Bluetooth frequently asked questions Page Security frequently asked questions Page Tips Home screen Searching Options and fields Typing Editing text Messages Attachments Phone Browser Calendar Calculator Page Legal notice Page Index