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Blackberry 8110, Pearl8110Titanium Software tokens, Security troubleshooting

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Use a certificate to authenticate your smart card

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card

to unlock your BlackBerry® device.

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Authentication Certificate field.

4. Press the Menu key.

5. Click Save.

To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.

Software tokens

About software tokens

You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates

periodically and a PIN. For more information about software tokens, contact your administrator.

Change the PIN for a software token on your device

1. In the device options, click Security Options.

2. Click Software Tokens.

3. Click a software token.

4. Click Specify PIN.

Security troubleshooting

I cannot type a password

Verify that you are using the multi-tap input method.

I cannot unlock my device using my smart card

Try performing the following actions:

• Verify that the correct smart card is inserted in the smart card reader.

• Verify that the smart card is inserted in the smart card reader correctly.

•Verify that you typed the smart card password correctly. You should have received this password when you received your smart

card.

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Contents

Main Page Contents Page Page Page Page Page Page Page Page Page BlackBerry basics About typing input methods Type text using SureType technology Switch typing input methods Page Expand a folder Collapse a folder BlackBerry basics shortcuts BlackBerry basics troubleshooting No application opens when I press a Convenience key Page Shortcuts BlackBerry basics shortcuts Phone shortcuts Camera and video camera shortcuts Typing shortcuts Search shortcuts Attachment shortcuts Browser shortcuts Media shortcuts Map shortcuts Calendar shortcuts Page Phone Phone basics Page Use a headset Emergency calls About emergency calls Make an emergency call Volume Adjust the volume Voice dialing Make a call using a voice command Page Set playback options for voice dialing Improve voice recognition of numbers Voice mail Check your voice mail Change the voice mail access number Speed dial Make a call using speed dial Assign a speed dial number to a key Change the contact assigned to a speed dial key Conference calls Caller ID Change the caller ID picture for a contact Delete the caller ID picture for a contact Call logs About call logs Add notes to a call log Change call log notes Forward a call log Delete call log notes Call waiting Call forwarding Add a call forwarding phone number Change a call forwarding phone number Delete a call forwarding phone number Call blocking About call blocking Prerequisites: Call blocking Block calls Change the call blocking password Fixed dialing About fixed dialing Prerequisites: Fixed dialing Turn on fixed dialing Add a contact to your fixed dialing list Smart dialing About smart dialing Set the default country code and area code Set options for dialing extensions TTY support About TTY support Prerequisites: TTY support Turn on TTY support Multiple phone numbers About multiple phone numbers Switch the active phone number Phone options Hide your phone number from contacts when you make calls Sort phone numbers or contacts on the Phone screen Stop ending calls when you insert your device in the holster Answer calls automatically when you remove your device from the holster Reset a call timer Phone shortcuts Phone troubleshooting I cannot make or receive calls My phone number appears as Unknown in the phone I cannot check my voice mail I cannot join a call Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commands Turn off voice prompts Set playback options for voice dialing Improve voice recognition of numbers Use a headset Voice dialing troubleshooting Page Camera and video camera Camera and video camera options Change the location for storing pictures or videos Change the default flash mode Turn on low-light mode for videos Change white balance for pictures and videos Camera and video camera shortcuts Camera and video camera troubleshooting Email messages Email message basics Open a message Send an email message Page Page Email message folders File an email message Add, change, or delete an email message folder Hide filed email messages View messages in a specific folder Stop a message from sending Stop storing messages sent from your device on your computer Stop storing messages sent from your computer on your device Email message filters About email message filters Create an email message filter Create an email message filter based on a contact or subject Options for email message filters Turn on an email message filter Change an email message filter Change the order of email message filters Forward email messages to your device when no filters apply Delete an email message filter Email message forwarding Forward messages from a specific email message folder to your device Stop forwarding email messages to your device Check spelling automatically before sending email messages Request delivery or read confirmation for email messages Add a signature Set an out-of-office reply Change the email address that you use to send messages or meeting invitations Delete the disclaimer from an email message Use color to differentiate work messages from other messages Page Page Page I cannot file email messages I received notification of a new message, but no new messages appear in my message list Some email message folders appear dimmed Page Page PIN messages PIN message basics Blind carbon copy a contact Attach a contact to a message Set the importance level for a message Set a high importance level for received PIN messages Page Page Page Page Page Page Page Page SMS text messages SMS text message basics About SMS text messages Find your SMS phone number Open a message Page Page Cell broadcasting About cell broadcasting Prerequisites: Cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Turn off AutoText for SMS text messages View more of the history in SMS text messages Store SMS text messages on your SIM card Request delivery notification for all SMS text messages Set how long your service center attempts to send SMS text messages Set a wireless network type for sending SMS text messages Page Page I cannot send SMS text messages I am not receiving SMS text messages Page Page MMS messages MMS message basics Create a slide show in an MMS message Set the importance level for a message Save a message Reply to a message Forward an MMS message File an email message Page MMS message attachments Attach a media file to an MMS message Attach an appointment to an MMS message Save a media file from an MMS message Add an appointment to your calendar from an MMS message Add a contact to your address book from an MMS message Request delivery or read notification for an MMS message Request delivery notification or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roaming Page Block MMS messages Page I cannot attach a file to an MMS message Page Typing Typing basics Page Typing input methods About typing input methods Type text using SureType technology Type text using multi-tap Switch typing input methods Spelling checker Check spelling automatically before sending email messages Change options for checking spelling Add a word to the custom dictionary Change a word in the custom dictionary Custom dictionary Delete all custom dictionary items Stop adding items to the custom dictionary automatically Stop displaying contacts in the list that appears when you type AutoText About AutoText Create an AutoText entry Change an AutoText entry Delete an AutoText entry Undo an AutoText change Turn off AutoText for SMS text messages Typing shortcuts Typing troubleshooting I cannot type a password Page Search About search Search for messages Search criteria Page Search for organizer data Search shortcuts Page Attachments Attachment basics Search for text in a message, attachment, or web page Document attachments Open a password-protected .pdf file attachment View tracked changes in a document View the table of contents in a document Spreadsheet attachments Media attachments Presentation attachments vCard contact attachments Attachment shortcuts Attachment troubleshooting A skipped content bar appears in a document A question mark appears on a slide Synchronization About synchronization Prerequisites: Wireless email reconciliation Reconcile email messages over the wireless network Delete email messages over the wireless network Prerequisites: Wireless data synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Prerequisites: Wireless data restoration Delete all device data Empty the deleted items folder on your computer from your device Synchronization troubleshooting Email messages are not reconciling over the wireless network I am not receiving email messages from personal folders on my computer Email messages are not being deleted over the wireless network Page Page Browser Browser basics Page Links, pictures, and web page addresses Page Change the picture quality in the browser Load pictures on a web page Browser bookmarks About bookmarks for web pages Add a bookmark for a web page Make a web page available offline Change a bookmark for a web page Forward a bookmark for a web page Delete a bookmark for a web page Add a bookmark folder for web pages Page Web feeds About web feeds Subscribe to a web feed View web feed content Listen to web feed content Mark a web feed title as opened or unopened Change a web feed File a web feed Delete a web feed Browser options Clear a browser cache Clear browser history Turn on JavaScript support Change the default browser view Change the number of times animated graphics repeat Set the web content type that the browser accepts Change the home page or start page Set the default browser configuration Set the character encoding for all web pages Browser security About TLS About WTLS Manage browser security TLS options WTLS options Add a trusted content server Browser push About browser push Turn off browser push Browser push options Browser shortcuts Browser troubleshooting No browser is available on my device Page Page Applications Page Media Media file management About transferring media files Transfer a file between your device and your computer using the media manager tool Transfer a file between your device and your computer in mass storage mode Forward a media file Delete a media file Rename a media file Move a media file Change the amount of memory available for media files Songs, ring tones, videos, and voice notes Play a media file Page Page Use a headset Playlists Add a song to a standard playlist Delete a song from a standard playlist Change the order of songs in a standard playlist View a playlist Pictures View a picture Add a picture folder Save a picture Sort pictures Rename a picture or picture folder Delete a picture or picture folder Move a picture Download a Home screen background Use a picture as the Home screen background Page Rotate a picture Media card options About media cards About media card encryption Encrypt the files on a media card View the amount of available memory on a media card Turn on mass storage mode manually Turn off the mass storage mode prompt Turn off mass storage mode support Format a media card Turn off media card support Media shortcuts Media troubleshooting I cannot open media files My device does not recognize my media card My device is not using the correct ring tone or Home screen background Page Maps Map basics Get directions View directions as a route on a map Forward a route or a map Navigation Map options Set the GPS receiver that you use to track your movement Add a bookmark for a location or route Clear the map cache View status information at the top of a map Map shortcuts Maps troubleshooting Diagonal lines appear on a map GPS technology About GPS technology Get your GPS location Prevent others from tracking your location GPS technology troubleshooting Page Contacts Contact basics Delete a contact About pauses and waits Add a pause or a wait to a phone number About custom ring tones Assign a ring tone to a contact Mailing lists About mailing lists Create a mailing list Change a mailing list View a mailing list Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact About categories Address lookup Search for contacts in your organization's address book Manage address lookup results SIM card phone book About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address book Copy a contact from your address book to your SIM card Contact list options Sort contacts or tasks Set display options for contacts Prevent duplicate names in your address book View the number of contacts, tasks, or memos stored on your device Contact troubleshooting Custom address book field data is not appearing on my computer Page Calendar Calendar basics Schedule a meeting Recurrence fields Meetings Respond to a meeting invitation Change the list of participants for a meeting Send an email message to all meeting participants Contact a meeting participant View your calendar when responding to a meeting Calendar options Change the default calendar view Change the default reminder time for calendar entries Change the start and end time for days Change the snooze time for reminders Change the email address that you use to send messages or meeting invitations View tasks in a calendar Change the first day of the week Hide free time in Agenda view View more of the subject line for appointments in Agenda view Change how long your device stores calendar entries View the number of calendar entries stored in a calendar Multiple calendars About multiple calendars Switch calendars Use color to differentiate calendars Change the calendar that reminds you of appointments Calendar shortcuts Calendar troubleshooting I cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments Some characters in calendar entries do not appear correctly after synchronization Page Tasks Task basics Create a task Recurrence fields Change a task Page Page Task list options Sort contacts or tasks Change the snooze time for reminders View tasks in the calendar View the number of contacts, tasks, or memos stored on your device Page Memos Memo basics Create a memo Change a memo Forward a task or memo Delete a memo About categories Memo list options Page Alarm Page Calculator Page Bluetooth technology Bluetooth technology basics About Bluetooth technology Turn on Bluetooth technology Pair with a Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Forward a media file Rename a paired Bluetooth enabled device Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Page Date and time Set the date and time Get the date and time from the wireless network automatically Date and time troubleshooting The time on my device is incorrect Page Notification profiles Notification basics About notification profiles Switch notification profiles Create a notification profile Delete a notification profile Change your ring tone Prevent notification during calls Silence your device View a list of saved ring tones LED notification LED notification Turn off Bluetooth connection notification Turn on wireless coverage notification Custom notification About custom notification Set custom notification for calls or messages from a specific contact Change the order of notification profile exceptions Change a notification profile exception Change the list of contacts for a notification profile exception Notification profile troubleshooting Page Page BlackBerry Messenger Contacts Add a contact Turn on invitation passwords Respond to an invitation Turn off invitation forwarding options Delete a contact View a contact's information Rename a contact Add a group Conversations Start a conversation Open a conversation Page Availability Page Display and keyboard Backlighting Display options Download a Home screen background Set the display font About organizing applications Add an application folder Move an application icon Keyboard options Themes Display troubleshooting Page Language Switch typing input methods Turn off the shortcut for switching typing input languages Change the input options for SureType technology Change the voice dialing language Page Page Wireless network coverage Find information about wireless coverage indicators Turn off a wireless connection Network connection indicators Turn on wireless coverage notification Check the wireless coverage level using a voice command About the preferred wireless network list Add a wireless network to the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list Turn off data service About roaming Switch wireless networks manually Verify the status of network connections and services Wireless network coverage troubleshooting I cannot connect to a wireless network Page Page Power, battery, and memory Page SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address book Copy a contact from your address book to your SIM card Change a SIM card contact Delete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Change the display name for a phone number Page Security Security basics Password keeper View a password in the password keeper Change a password in the password keeper Hide passwords in the password keeper Delete a password from the password keeper Change the password keeper password Encryption About content protection Protect your device data Set content protection strength About encryption keys Generate an encryption key About content compression Memory cleaning About memory cleaning Turn on memory cleaning Change when your device deletes sensitive data from the device memory Delete sensitive application data from the device memory Advanced security About security self-tests Verify security software About two-factor authentication About certificates About the key store About PGP keys Smart cards About smart password entry Prerequisites: Smart password entry Turn off smart password entry Switch smart password filters Software tokens Security troubleshooting Page Page Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Page BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume Set the paddle speed Page Page Service books About service books Accept a service book Delete a service book Page Troubleshooting BlackBerry basics troubleshooting No application opens when I press a Convenience key Some features are not available on my device Phone troubleshooting My phone number appears as Unknown in the phone I cannot check my voice mail I cannot join a call Voice dialing troubleshooting Camera and video camera troubleshooting I cannot save pictures or videos The flash dims or turns off Some pictures that I take are blurry Page Typing troubleshooting Attachment troubleshooting Synchronization troubleshooting Browser troubleshooting Application troubleshooting Media troubleshooting Maps troubleshooting Contact troubleshooting Calendar troubleshooting Bluetooth technology troubleshooting Date and time troubleshooting Notification profile troubleshooting Display troubleshooting Language troubleshooting Wireless network coverage troubleshooting Security troubleshooting Diagnostic reports Run a diagnostic report View a diagnostic report Submit a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reports View the version number of the BlackBerry Device Software on your device I cannot run or submit a diagnostic report Page Glossary Page Legal notice