Main
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Contents
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BlackBerry basics
About typing input methods
Type text using SureType technology
Switch typing input methods
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Expand a folder
Collapse a folder
BlackBerry basics shortcuts
BlackBerry basics troubleshooting
No application opens when I press a Convenience key
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Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Camera and video camera shortcuts
Typing shortcuts
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
Map shortcuts
Calendar shortcuts
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Phone
Phone basics
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Use a headset
Emergency calls
About emergency calls
Make an emergency call
Volume
Adjust the volume
Voice dialing
Make a call using a voice command
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Set playback options for voice dialing
Improve voice recognition of numbers
Voice mail
Check your voice mail
Change the voice mail access number
Speed dial
Make a call using speed dial
Assign a speed dial number to a key
Change the contact assigned to a speed dial key
Conference calls
Caller ID
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
Add notes to a call log
Change call log notes
Forward a call log
Delete call log notes
Call waiting
Call forwarding
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Call blocking
About call blocking
Prerequisites: Call blocking
Block calls
Change the call blocking password
Fixed dialing
About fixed dialing
Prerequisites: Fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Smart dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
TTY support
About TTY support
Prerequisites: TTY support
Turn on TTY support
Multiple phone numbers
About multiple phone numbers
Switch the active phone number
Phone options
Hide your phone number from contacts when you make calls
Sort phone numbers or contacts on the Phone screen
Stop ending calls when you insert your device in the holster
Answer calls automatically when you remove your device from the holster
Reset a call timer
Phone shortcuts
Phone troubleshooting
I cannot make or receive calls
My phone number appears as Unknown in the phone
I cannot check my voice mail
I cannot join a call
Voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Set playback options for voice dialing
Improve voice recognition of numbers
Use a headset
Voice dialing troubleshooting
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Camera and video camera
Camera and video camera options
Change the location for storing pictures or videos
Change the default flash mode
Turn on low-light mode for videos
Change white balance for pictures and videos
Camera and video camera shortcuts
Camera and video camera troubleshooting
Email messages
Email message basics
Open a message
Send an email message
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Email message folders
File an email message
Add, change, or delete an email message folder
Hide filed email messages
View messages in a specific folder
Stop a message from sending
Stop storing messages sent from your device on your computer
Stop storing messages sent from your computer on your device
Email message filters
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Options for email message filters
Turn on an email message filter
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Email message forwarding
Forward messages from a specific email message folder to your device
Stop forwarding email messages to your device
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Add a signature
Set an out-of-office reply
Change the email address that you use to send messages or meeting invitations
Delete the disclaimer from an email message
Use color to differentiate work messages from other messages
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I cannot file email messages
I received notification of a new message, but no new messages appear in my message list
Some email message folders appear dimmed
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PIN messages
PIN message basics
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Set a high importance level for received PIN messages
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SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Open a message
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Cell broadcasting
About cell broadcasting
Prerequisites: Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Set how long your service center attempts to send SMS text messages
Set a wireless network type for sending SMS text messages
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I cannot send SMS text messages
I am not receiving SMS text messages
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MMS messages
MMS message basics
Create a slide show in an MMS message
Set the importance level for a message
Save a message
Reply to a message
Forward an MMS message
File an email message
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MMS message attachments
Attach a media file to an MMS message
Attach an appointment to an MMS message
Save a media file from an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Request delivery notification or read notification for all MMS messages
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
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Block MMS messages
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I cannot attach a file to an MMS message
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Typing
Typing basics
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Typing input methods
About typing input methods
Type text using SureType technology
Type text using multi-tap
Switch typing input methods
Spelling checker
Check spelling automatically before sending email messages
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Custom dictionary
Delete all custom dictionary items
Stop adding items to the custom dictionary automatically
Stop displaying contacts in the list that appears when you type
AutoText
About AutoText
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Turn off AutoText for SMS text messages
Typing shortcuts
Typing troubleshooting
I cannot type a password
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Search
About search
Search for messages
Search criteria
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Search for organizer data
Search shortcuts
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Attachments
Attachment basics
Search for text in a message, attachment, or web page
Document attachments
Open a password-protected .pdf file attachment
View tracked changes in a document
View the table of contents in a document
Spreadsheet attachments
Media attachments
Presentation attachments
vCard contact attachments
Attachment shortcuts
Attachment troubleshooting
A skipped content bar appears in a document
A question mark appears on a slide
Synchronization
About synchronization
Prerequisites: Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Prerequisites: Wireless data synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Prerequisites: Wireless data restoration
Delete all device data
Empty the deleted items folder on your computer from your device
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
I am not receiving email messages from personal folders on my computer
Email messages are not being deleted over the wireless network
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Browser
Browser basics
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Links, pictures, and web page addresses
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Change the picture quality in the browser
Load pictures on a web page
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web page
Make a web page available offline
Change a bookmark for a web page
Forward a bookmark for a web page
Delete a bookmark for a web page
Add a bookmark folder for web pages
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Web feeds
About web feeds
Subscribe to a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Delete a web feed
Browser options
Clear a browser cache
Clear browser history
Turn on JavaScript support
Change the default browser view
Change the number of times animated graphics repeat
Set the web content type that the browser accepts
Change the home page or start page
Set the default browser configuration
Set the character encoding for all web pages
Browser security
About TLS
About WTLS
Manage browser security
TLS options
WTLS options
Add a trusted content server
Browser push
About browser push
Turn off browser push
Browser push options
Browser shortcuts
Browser troubleshooting
No browser is available on my device
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Applications
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Media
Media file management
About transferring media files
Transfer a file between your device and your computer using the media manager tool
Transfer a file between your device and your computer in mass storage mode
Forward a media file
Delete a media file
Rename a media file
Move a media file
Change the amount of memory available for media files
Songs, ring tones, videos, and voice notes
Play a media file
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Use a headset
Playlists
Add a song to a standard playlist
Delete a song from a standard playlist
Change the order of songs in a standard playlist
View a playlist
Pictures
View a picture
Add a picture folder
Save a picture
Sort pictures
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
Download a Home screen background
Use a picture as the Home screen background
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Rotate a picture
Media card options
About media cards
About media card encryption
Encrypt the files on a media card
View the amount of available memory on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Turn off mass storage mode support
Format a media card
Turn off media card support
Media shortcuts
Media troubleshooting
I cannot open media files
My device does not recognize my media card
My device is not using the correct ring tone or Home screen background
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Maps
Map basics
Get directions
View directions as a route on a map
Forward a route or a map
Navigation
Map options
Set the GPS receiver that you use to track your movement
Add a bookmark for a location or route
Clear the map cache
View status information at the top of a map
Map shortcuts
Maps troubleshooting
Diagonal lines appear on a map
GPS technology
About GPS technology
Get your GPS location
Prevent others from tracking your location
GPS technology troubleshooting
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Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Assign a ring tone to a contact
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
About categories
Address lookup
Search for contacts in your organization's address book
Manage address lookup results
SIM card phone book
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Copy a contact from your address book to your SIM card
Contact list options
Sort contacts or tasks
Set display options for contacts
Prevent duplicate names in your address book
View the number of contacts, tasks, or memos stored on your device
Contact troubleshooting
Custom address book field data is not appearing on my computer
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Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Meetings
Respond to a meeting invitation
Change the list of participants for a meeting
Send an email message to all meeting participants
Contact a meeting participant
View your calendar when responding to a meeting
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Change the start and end time for days
Change the snooze time for reminders
Change the email address that you use to send messages or meeting invitations
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
View more of the subject line for appointments in Agenda view
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Multiple calendars
About multiple calendars
Switch calendars
Use color to differentiate calendars
Change the calendar that reminds you of appointments
Calendar shortcuts
Calendar troubleshooting
I cannot schedule appointments that span multiple days
I cannot set some fields when scheduling appointments
Some characters in calendar entries do not appear correctly after synchronization
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Tasks
Task basics
Create a task
Recurrence fields
Change a task
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Task list options
Sort contacts or tasks
Change the snooze time for reminders
View tasks in the calendar
View the number of contacts, tasks, or memos stored on your device
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Memos
Memo basics
Create a memo
Change a memo
Forward a task or memo
Delete a memo
About categories
Memo list options
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Alarm
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Calculator
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Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Receive a media file using Bluetooth technology
Forward a media file
Rename a paired Bluetooth enabled device
Bluetooth technology options
Prevent your device from sharing contacts with Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
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Date and time
Set the date and time
Get the date and time from the wireless network automatically
Date and time troubleshooting
The time on my device is incorrect
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Notification profiles
Notification basics
About notification profiles
Switch notification profiles
Create a notification profile
Delete a notification profile
Change your ring tone
Prevent notification during calls
Silence your device
View a list of saved ring tones
LED notification
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
Custom notification
About custom notification
Set custom notification for calls or messages from a specific contact
Change the order of notification profile exceptions
Change a notification profile exception
Change the list of contacts for a notification profile exception
Notification profile troubleshooting
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BlackBerry Messenger
Contacts
Add a contact
Turn on invitation passwords
Respond to an invitation
Turn off invitation forwarding options
Delete a contact
View a contact's information
Rename a contact
Add a group
Conversations
Start a conversation
Open a conversation
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Availability
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Display and keyboard
Backlighting
Display options
Download a Home screen background
Set the display font
About organizing applications
Add an application folder
Move an application icon
Keyboard options
Themes
Display troubleshooting
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Language
Switch typing input methods
Turn off the shortcut for switching typing input languages
Change the input options for SureType technology
Change the voice dialing language
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Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
Turn on wireless coverage notification
Check the wireless coverage level using a voice command
About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Change the order of preferred wireless networks
Delete a wireless network from the preferred wireless network list
Turn off data service
About roaming
Switch wireless networks manually
Verify the status of network connections and services
Wireless network coverage troubleshooting
I cannot connect to a wireless network
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Power, battery, and memory
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SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Copy a contact from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
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Security
Security basics
Password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Change the password keeper password
Encryption
About content protection
Protect your device data
Set content protection strength
About encryption keys
Generate an encryption key
About content compression
Memory cleaning
About memory cleaning
Turn on memory cleaning
Change when your device deletes sensitive data from the device memory
Delete sensitive application data from the device memory
Advanced security
About security self-tests
Verify security software
About two-factor authentication
About certificates
About the key store
About PGP keys
Smart cards
About smart password entry
Prerequisites: Smart password entry
Turn off smart password entry
Switch smart password filters
Software tokens
Security troubleshooting
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Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume
Set the paddle speed
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Service books
About service books
Accept a service book
Delete a service book
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Troubleshooting
BlackBerry basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
Phone troubleshooting
My phone number appears as Unknown in the phone
I cannot check my voice mail
I cannot join a call
Voice dialing troubleshooting
Camera and video camera troubleshooting
I cannot save pictures or videos
The flash dims or turns off
Some pictures that I take are blurry
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Typing troubleshooting
Attachment troubleshooting
Synchronization troubleshooting
Browser troubleshooting
Application troubleshooting
Media troubleshooting
Maps troubleshooting
Contact troubleshooting
Calendar troubleshooting
Bluetooth technology troubleshooting
Date and time troubleshooting
Notification profile troubleshooting
Display troubleshooting
Language troubleshooting
Wireless network coverage troubleshooting
Security troubleshooting
Diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
View the version number of the BlackBerry Device Software on your device
I cannot run or submit a diagnostic report
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Glossary
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