Planning GuideSystem requirements: Telephony environment
Item | Requirement |
| • caller ID |
virtual environment (if applicable) | Any of the following virtual environment software: |
| • VMware® ESX® Server 3.5.0 |
| • VMware ESX Server 4.x |
PDF file viewer | Adobe® Reader® 5.0 or later |
System requirements: Telephony environment
Item
DTMF
ANI number (Calling party)
DID/DDI number (Called party)
Requirement
Your organization's telephony environment must be able to perform the following actions:
•detect and intercept DTMF tones from the cellular call leg between the PBX and BlackBerry® devices
•notify the BlackBerry MVS Server of the DTMF tones using KPML notification
•emit DTMF tones into the audio path when the BlackBerry® Mobile Voice System requests them
•send DTMF tones that are at least 100 milliseconds in duration to devices
If your organization's telephony environment includes components, such as a voice mail server, that receive DTMF tones from the BlackBerry MVS, the telephony environment must be able to present the DTMF tones in the correct format (for example, RFC 2833,
•The Calling Line ID of a received call identifies the BlackBerry MVS call that is presented to the device. The Calling Line ID must be configured in the MVS Console to match the ANI that your organization's telephony environment plans to use for all BlackBerry MVS calls.
•Any BlackBerry MVS calls that a device makes must use the ANI that you configured in your organization's telephony environment so that the called party can see the caller ID that is configured for the BlackBerry MVS user.
•If your organization has a hunt group that is configured in the PBX with multiple outgoing trunks, and each trunk has its own ANI number, you must type each ANI number in the MVS Console.
•If you configure your organization's BlackBerry MVS for BlackBerry device– initiated calling, you must configure a DID/DDI number in your organization's telephony environment. You configure the DID/DDI number in the MVS Console for each MVS Session Manager. The DID/DDI number is used to provision the user accounts that you configured for the device.
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