7 Troubleshooting
Programme cannot be started or selected.
•Washing machine has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). >>> Press and hold Start / Pause button for 3 seconds to reset the machine to factory settings. (See "Canceling the programme")
Water in the machine.
•Some water might have remained in the product due to the quality control processes in the production. >>> This is not a failure; water is not harmful to the machine.
Machine vibrates or makes noise.
•Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
•A hard substance might have entered into the pump filter. >>> Clean the pump filter.
•Transportation safety bolts are not removed. >>> Remove the transportation safety bolts.
•Laundry quantity in the machine might be too little. >>> Add more laundry to the machine.
•Machine might be overloaded with laundry. >>> Take out some of the laundry from the machine or distribute the load by hand to balance it homogenously in the machine.
•Machine might be leaning on a rigid item. >>> Make sure that the machine is not leaning on anything.
Machine stopped shortly after the programme started.
•Machine might have stopped temporarily due to low voltage. >>> It will resume running when the voltage restores to the normal level.
Programme time does not countdown. (On models with display)
•Timer may stop during water intake. >>> Timer indicator will not countdown until the machine takes in adequate amount of water. The machine will wait until there is sufficient amount of water to avoid poor washing results due to lack of water. Timer indicator will resume countdown after this.
•Timer may stop during heating step. >>> Timer indicator will not countdown until the machine reaches the selected temperature.
•Timer may stop during spinning step. >>> Automatic unbalanced load detection system might be
activated due to the unbalanced distribution of the laundry in the drum.
C Machine does not switch to spinning step when the laundry is not evenly distributed in the drum to prevent any damage to the machine and to its surrounding environment. Laundry should be rearranged and
Foam is overflowing from the detergent drawer.
•Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water and pour into the
main wash compartment of the detergent drawer.
C Put detergent into the machine suitable for the programmes and maximum loads indicated in the “Programme and consumption table”. When you use additional chemicals (stain removers, bleachs and etc), reduce the amount of detergent.
Laundry remains wet at the end of the programme
•Excessive foam might have occurred and automatic foam absorption system might have been
activated due to too much detergent usage. >>> Use recommended amount of detergent. C Machine does not switch to spinning step when the laundry is not evenly distributed in the drum
to prevent any damage to the machine and to its surrounding environment. Laundry should be rearranged and
A If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or the Authorized Service Agent. Never try to repair a nonfunctional product yourself.
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