GOLD
Outdoor LP Gas Barbecue Grill Model No.
Troubleshooting
Problem | Possible Cause | Prevention/Cure |
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| LP: Make sure regulator is securely attached to the LP gas tank, turn LP gas | ||
| LP gas tank valve is closed | tank valve to “OPEN” |
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| NG main valve is closed | NG: Make sure regultor and NG main line are securely attached, turn NG main | ||
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| valve to “OPEN” |
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| LP gas tank is low or empty | Replace or refill LP gas tank | ||
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| 1. Turn LP gas tank / NG main valve to “CLOSED” | ||
| LP gas / NG leak | 2. Wait 5 minutes for gas to clear | ||
Burner will not light using ignitor |
| 3. Follow “Checking for Leaks” in the owner’s manual | ||
| Wires or electrode covered with cooking residue | Clean wire and/or electrode with rubbing alcohol | ||
| Electrode and burners are wet | Wipe dry with cloth |
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| Electrode cracked or broken - sparks at crack | Replace electrode |
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| Wire loose or disconnected | Reconnect wire or replace electrode/wire assembly | ||
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| Wire is shorting (sparking) between ignitor and electrode | Replace ignitor wire/electrode assembly | ||
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| Bad ignitor | Replace ignitor |
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| LP: Check if LP gas tank is empty | ||
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| A. If empty, replace or refill | ||
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| B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced | ||
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| flame height” |
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| No gas flow | NG: Check if NG main valve is connected | ||
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| A. Make sure regultor and NG main line are securely attached, turn NG main | ||
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| valve to “OPEN” |
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| B. If NG main valve is “OPEN”, refer to “Sudden drop in gas flow or reduced | ||
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| flame height” |
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| LP gas tank is low or empty | Replace or refill LP gas tank | ||
Burner will not light with match |
| 1. Turn LP gas tank / NG main valve to “CLOSED” | ||
| LP gas / NG leak | 2. Wait 5 minutes for gas to clear | ||
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| 3. Follow “Checking for Leaks” in the owner’s manual | ||
| Coupling nut and regulator not fully connected | Turning the coupling nut about | ||
| solid stop. Tighten by hand | |||
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| Obstruction of gas flow | 1. Clear burner tubes |
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| 2. Check for bent or kinked hose | |||
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| Disengagement of burner to valve | Reengage burner and valve | ||
| Spider webs or insect nest in venturi | Clean venturi and burner tube | ||
| Burner ports clogged or blocked | Clean burner ports |
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| LP: Out of gas | Replace or refill LP gas tank | ||
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| NG: No main line pressure | Call your Natural Gas provider to inspect Natural Gas Line | ||
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| 1. Turn control knobs to | (OFF) | |
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| 2. Wait 30 seconds and light grill | ||
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| 3. If flames are still too low, reset the excessive flow safety device: | ||
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| a. Turn control knob(s) | (OFF) | |
Sudden drop in gas flow or reduced flame height |
| b. Turn LP gas tank valve to “CLOSED” | ||
| LP: Excess flow; safety device may have been activated | c. Disconnect regulator |
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| d. Turn control knobs to | (HIGH) | ||
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| e. Wait 1 minute |
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| f. Turn control knobs to | (OFF) | |
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| g. Reconnect regulator and leak check connections | ||
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| h. Slowly turn LP gas tank valve to “OPEN” | ||
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| i. Wait 30 seconds and then light grill per “Lighting Instructions” | ||
Irregular flame pattern, flame does not run the | Burner ports are clogged or blocked | Clean burner ports |
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full length of burner |
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| New burner may have residual manufacturing oils. | Burn grill for 15 minutes with the lid closed | ||
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Flame is yellow or orange | Spider webs or insect nest in venturi | Clean venturi |
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Food residue, grease, etc. | Clean burner |
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| Poor alignment of valve to burner venturi | Assure burner venturi is properly engaged with valve | ||
| High or gusting winds | Do not use grill in high winds | ||
Flame blow out |
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Low on LP Gas | Replace or refill LP gas tank | |||
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| Excess flow valve tripped | Refer to “Sudden drop in gas flow or reduced flame height” | ||
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| Grease buildup | Remove and clean all grill parts per “Cleaning and Care” instructions in the | ||
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Excess fat in meat | Trim fat from meat before grilling | |||
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| Excessive cooking temperature | Adjust (lower) cooking temperature | ||
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| 1. Turn control knobs to | (OFF) | |
Persistent grease fire | Grease trapped by food buildup around burner system | 2. Turn LP gas tank valve / NG main valve to “CLOSED” | ||
3. Leave lid in closed position and let fire burn out | ||||
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| 4. After grill cools, remove and clean all parts per “Cleaning and Care” | ||
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| instructions in the owner’s manual | ||
Flashback (fire in burner tube(s)) | Burner and/or burner tubes are blocked | Clean burner and/or burner tubes | ||
| The lid is stainless steel, not painted | Baked on grease buildup has turned to carbon and is flaking off, clean | ||
| thoroughly per “Cleaning and Care” instructions in the owner’s manual | |||
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Inside of lid is peeling (like paint peeling) |
| • This can be from baked on grease buildup, that has turned into carbon and is | ||
| flaking off |
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| The lid is coated/painted | • Clean thoroughly, per “Cleaning and Care” instructions in the owner’s manual | ||
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| • After cleaning, if you can see steel, please call out Customer Care at | ||
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| 1.800.762.1142 |
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For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.