Bosch Appliances 3 manual Bosch Supplier Logistics Manual, Release

Bosch Supplier Logistics Manual, Release. 3.0

Logistics complaints are recorded and evaluated according to the category of failure (see attachment 2) and the costs incurred.

In the event of non-conformance with the standards set out in the Supplier Logistics Manual, or the site-specific standards imposed due to reasons within responsibility of SUPPLIER, BOSCH reserves the right (reserving other legal rights) to refuse acceptance of the shipment and/or to charge for the additional costs incurred (e.g. storage, repacking, disposal, return of packing materials, increased handling, line stoppage, etc.).

In the event of a logistics complaint SUPPLIER is notified immediately and requested to analyze the symptoms and initiate remedial action. A logistics complaint from BOSCH is processed and documented by SUPPLIER according to the 8D system. Documentation can be requested by BOSCH.

If complaint reoccurs, BOSCH may request SUPPLIER to carry out a logistics self-assessment including drafting of action plans in accordance with the guidelines (e.g.: VDA Volume 17 / ODETTE Logistics Evaluation/ AIAG MMOG).

As required, BOSCH carries out logistics audits on the basis of SUPPLIER’s logistics self-assessment.

Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 29(35)