8.0 E4 System Troubleshooting
8.4.5 Auto Volume does not calibrate
Auto Volume calibration may fail if the process cannot obtain an adequate source level. This may be due to:
•Speakers are tapped too high
•Maximum output gain is less than
•Source is not operating
•Source level is too low
Calibration could also fail if the calculated loop gain is not within required limits. This may be due to:
•Broken microphone cable
•Speakers are not connected
•Sensing microphone is not connected, or is connected to the wrong zone
8.5 Customer support
8.5.1 Technical assistance
If you need further technical assistance, contact your local Bose representative, or send an email to the address for your area:
North America
InstallerSupportNA@bose.com
Europe
InstallerSupportEUR@bose.com
Asia, Australia, India and Middle East
InstallerSupportABDG@bose.com
8.5.2 Reporting software bugs and issues
Please email any problems, issues, or software bugs to your local Bose representative. Please include the following information:
•Software version
•E4 Error Log file
•Computer make, model, and configuration (hard drive storage capacity, processor speed, and amount of installed RAM)
•Description of the problem – Can it be reproduced? If so, what steps can be taken within the application to make the problem manifest itself?
If possible, attach the Installer™ software diagnostic files. The Installer software creates three important diagnostic files (output, error, and log) each time the software runs. These files are distinct from the E4 Error Log file which refers to the hardware errors and can be accessed using the Service tab within the Installer™ soft- ware.
The name of each Installer diagnostic file includes the date and time that Installer software was run. For example:
These files are automatically written in the “temporary file” direc- tory of your computer’s operating system. Use the standard Win- dows “Search” of “Find” feature to look for files named
FreeSpaceInstallerOutput,
FreeSpaceInstallerErrors, and
FreeSpaceInstallerLog
on all local hard drives. This feature can be found in the Start menu of Windows 98, NT, 2000, or XP. Once the search is com- plete, sort the listing by date to show the diagnostic files most recently created by the Installer™ software.
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