Troubleshooting, Problem, What to do, Answer/End button

English	Tab 2, 8, 14	Tab 3, 9, 15	Tab 4, 10, 16	Tab 5, 11	Tab 6, 12

Troubleshooting

If you experience any trouble using your headphones, try the following troubleshooting instructions

Problem	What to do
No audio or	• Ensure both ends of the audio cable are
audio in one	securely connected.
earcup only	• Try a different audio device.

Distorted bass	• Ensure both earcup cushions are firmly secured.

Misshaped	• The high-density earcup cushion foam will regain
earcup cushion	its shape after a few minutes in a neutral position.
Microphone is	• Make sure the headphone plug is securely
not picking up	connected to the headphone jack.
sound	• Make sure the microphone is not being blocked
	or covered.
	The microphone is located on the back of the
	Answer/End button.
Phone is not	• Make sure that the headphone plug is securely
responding to	connected to the headphone jack.
button presses	• For multi-press functions: vary speed of presses.

Apple product is	• Full controls may not be available for some Apple
not responding	products.
to remote

If any problem persists, contact Bose® Customer Service. See the phone number for your area, included in this guide.