25
Maintaining Your Wave Music System
Troubleshooting
Customer service
If you lose your remote, additional remotes are available from Bose® Customer Service.
For additional help in solvin g problems, contact Bose Customer Service. See the phone
numbers listed inside the back cover of this guide.
Problem What to do
Syste m does not function • Make sure the power cord is fully plugged into an operating electrical outlet.
•Press On/Off to see if the display l ights.
No sound • Turn the volume up.
•Press Mute.
• Eject the CD and reload it.
• Check connections f o r an auxiliary source.
•Press AUX to listen to an external source connected to the AUX IN input.
• Make sure the external source is turned on.
• Disconnect headphones.
Remote control is incon-
sistent or does not work • Operate the r emote control closer to the unit.
• Check that the remote control battery is installed with positive (+) polarity facing up.
• Re pl a ce the remot e co nt rol bat t ery.
• Check for interferen ce from room light ing, sunlight, or dust or dirt on lens.
• Try the unit in a different location.
AM reception is weak • Adjust the internal antenna by rotating the unit slightly one way and then the other.
• Move the unit farther from a TV, refrigerator, fluorescent lamps, halogen lamps, dimmer
switches, or other electronic equipment that generates electrical noise.
• If neithe r suggestion works, you may be in an area of weak AM signal coverage.
FM r eception is weak • Extend the power cord as muc h as possible. The power cord acts as an FM antenna.
• Try an external antenna. Call Bose® Customer Service to order an external FM antenna.
CD does not play • Check t h at t he CD so ur c e i s sel ected . T he CD ic on s houl d ap pe ar on t he d is play. If no t,
press CD.
• Check that the CD was loaded label-side up.
• Check that the disc surface is clean, If not, try cleaning it.
• Check that an audio CD was loaded, not a DVD.
• Try another disc.