English

Reference

Troubleshooting

Problem

What to do

 

 

 

 

 

 

 

 

Your iPod does not dock

• Make sure the dock insert is the proper fit for your iPod

properly

(refer to “Getting it ready” on page 6).

 

 

 

 

 

 

 

• Remove your iPod from the dock and check for obstructions on the connectors in

 

 

 

 

 

 

 

the dock and on your iPod. Then reseat it in the dock.

 

 

 

 

 

 

 

 

No sound

• Make sure the system is plugged in, your iPod is turned on, and a music track is

 

 

 

 

 

 

 

selected and playing.

 

 

 

 

 

 

 

• Press the Play/Pause button on the remote control.

 

 

 

 

 

 

 

• Increase the volume setting for the system.

 

 

 

 

 

 

 

• Remove your iPod from the dock, wait briefly, then reseat it. You may need

 

 

 

 

 

 

 

to do this a few times.

 

 

 

 

 

 

 

• Make sure your iPod is running compatible software

 

 

 

 

 

 

 

(refer to “To check for iPod compatibility” on page 7).

 

 

 

 

 

 

 

 

No sound and your iPod

• Make sure the power cable is securely plugged in to a functioning wall outet

is not charging

and with the symbol on the small connector matched to the one on the back

 

 

 

 

 

 

 

of the SoundDockTM system. Refer to Figure 4 on page 7.

 

 

 

 

 

 

 

• Make sure your iPod is firmly seated in the dock.

 

 

 

 

 

 

 

 

No sound after quickly

• Remove your iPod from the dock, wait for 5 seconds, and return it to the dock.

undocking or docking

• Unplug the power cable for 1 minute, then plug it back in. This resets the system.

your iPod

 

 

 

 

 

 

 

 

 

Your iPod does not respond

• Remove your iPod from the dock, wait briefly, then reseat it. You may need to do this

to the SoundDock remote

a few times.

control buttons shown:

• Try the remote from a different location. If it works there, strong lighting or other

 

 

 

 

 

 

 

 

 

 

 

 

 

 

room conditions may be causing the problem.

 

 

 

 

 

 

 

• Make sure nothing blocks the infrared (IR) signal path from the remote to your

 

 

 

 

 

 

 

SoundDock system. Wipe off the small red lens on the front end of the remote.

 

 

 

 

 

 

 

• Check the remote control battery to make sure the + side is up as shown

 

 

 

 

 

 

 

in Figure 5 on page 9.

 

 

 

 

 

 

 

• Replace the remote control battery.

 

 

 

 

 

 

 

• Upgrade software on your iPod. For details, refer to “To check for iPod compatibil-

 

 

 

 

 

 

 

ity” on page 7.

 

 

 

 

 

 

 

 

Your SoundDock system

• Unplug the power cable for 1 minute, then plug it back in. This resets the system.

does not respond to its

• Contact Bose® Customer Service about the problem.

remote commands or to the

 

+ and – volume buttons on

 

the front of the system

 

 

 

 

 

 

 

 

 

10

Page 10
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Bose SoundDock manual Troubleshooting, Problem What to do

SoundDock specifications

The Bose SoundDock is a compact and stylish speaker dock designed to deliver high-quality audio performance for Apple devices, particularly iPods and iPhones. With its sleek design and advanced technologies, the SoundDock has become a popular choice for music lovers looking for a reliable audio solution.

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