Boss Audio Systems OfficeServ 12

OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package

1.1.58 Music on Hold-Sources

The OfficeServ 12 provides for up to four different types of Music on Hold source

including silence or ‘NONE’ as listed below :

None : No audio is played to the listener

Tone : A tone is repeated at a programmable interval

External source : An external source connected to a MISC module, such as a digital

announcer or radio, is played to the listener.

Voicemail Sound File : If the OfficeServ 12 system connect with SVM-400, up to 100

custom recorded sound files from the SVM-400 can be used for MOH sources.

For information on creating the sound files see SVM-400 System Administrator

Manual-Recording greeting by number. If you select this option be advised that each

VMMOH source requires a dedicated SVM-400 port/channel.

1.1.59 Operator Group

The operator group can contain 10 stations to answer incoming calls. Calls to this

group can be set for distributed, sequential or unconditional ringing. Operators can

use the In/Out of Group feature to meet flexible operator requirements.

Operator groups are selectable per ring plan.

1.1.60 Overflow

OPERATOR

When calls ringing a operator group go unanswered, they can overflow to another

destination after a programmed period of time. The operator group has its own timer.

The overflow destination can be a station or station group.

STATION GROUP

When calls ringing a station group go unanswered, they can overflow to another

destination after a programmed period of time. Each station group has its own timer.

The overflow destination can be a station or station group.

1.1.61 Override Code

This feature allows users to make emergency outside calls from a station that has a

forced code such as Account code or authorization code enabled but without

requiring them to enter a forced code. The basis of this feature is an override code

table containing 8 entries of up to 14 digits each. The OfficeServ 12 will examine

digits that are dialed from a station to see if they match any entry in the Emergency