TROUBLESHOOTING

Problem

Cause

Solution

Page

Fabric puckers

There is a mistake in the upper or bobbin

Check the steps for threading the machine

54, 57

 

threading.

and rethread it correctly.

 

 

 

 

 

 

Using improper needle or thread for the

Check the “Fabric/Thread/Needle

69

 

selected fabric.

Combination” chart.

 

 

 

 

 

 

Thread tension is set incorrectly.

Adjust the thread tension.

79, 233

 

 

 

 

 

Stitches are too long when sewing thin fabrics.

Shorten the stitch length.

79

 

 

 

 

 

Needle is turned, bent or the point is dull.

Replace the needle.

67

 

 

 

 

 

Spool cap is set incorrectly.

Check the method for attaching the spool cap,

57

 

 

then reattach the spool cap.

 

 

 

 

 

 

Wrong presser foot.

Use the correct presser foot.

“STITCH SETTING

 

 

 

CHART”

 

 

 

 

High-pitched sound

Dust or lint is caught in the feed dogs.

Remove the dust or lint.

338

while sewing

 

 

 

Pieces of thread are caught in the race.

Clean the race.

338

 

 

 

 

 

 

Upper threading is incorrect.

Check the steps for threading the machine

57

 

 

and rethread the machine.

 

 

 

 

 

 

There are scratches on the race.

Replace the race, or consult your authorized

338

 

 

dealer.

 

 

 

 

 

 

A bobbin designed specifically for this machine

Incorrect bobbins will not work properly. Only

54

 

is not used.

use a bobbin designed specifically for this

 

 

 

machine.

 

 

 

 

 

Character pattern

Wrong presser foot was used.

Attach the correct presser foot.

“STITCH SETTING

does not turn out

 

 

CHART”

 

 

 

 

 

Pattern adjustment settings were set incorrectly.

Revise the pattern adjustment settings.

162

 

 

 

 

 

Did not use a stabilizer material on thin fabrics

Attach a stabilizer material.

161

 

or stretch fabrics.

 

 

 

 

 

 

 

Thread tension is set incorrectly.

Adjust the thread tension.

79, 233

 

 

 

 

 

Fabric was pulled, pushed or fed at an angle

Sew while guiding the fabric with your hands

72

 

while it was being sewn.

so that the fabric is fed in a straight line.

 

 

 

 

 

Embroidery pattern

Thread is twisted.

Use scissors, etc., to cut the twisted thread

—

does not sew out

 

and remove it from the race, etc.

 

correctly

 

 

 

Fabric was not inserted into the frame correctly

If the fabric is not stretched tight in the frame,

203

 

 

(fabric was loose, etc.).

the pattern may turn out poorly or there may

 

 

 

be shrinkage of the pattern. Set the fabric into

 

 

 

the frame correctly.

 

 

 

 

 

 

Stabilizing material was not attached.

Always use stabilizing material, especially

200

 

 

with stretch fabrics, lightweight fabrics, fabrics

 

 

 

with a coarse weave, or fabrics that often

 

 

 

cause pattern shrinkage. See your authorized

 

 

 

dealer for the proper stabilizer.

 

 

 

 

 

 

There was an object placed near the machine,

If the frame bumps something during sewing,

218

 

and the carriage or embroidery frame hit the

the pattern will turn out poorly. Do not place

 

 

object during sewing.

anything in the area where the frame may

 

 

 

bump it during sewing.

 

 

 

 

 

 

Fabric outside the frame edges interferes with

Reinsert the fabric in the embroidery frame so

203

 

the sewing arm, so the embroidery unit cannot

that the excess fabric is away from the sewing

 

 

move.

arm, and rotate the pattern 180 degrees.

 

 

 

 

 

 

Fabric is too heavy, so the embroidery unit

Place a large thick book or similar object

—

 

cannot move freely.

under the arm head to lightly lift the heavy

 

 

 

side and keep it level.

 

 

 

 

 

 

Fabric is hanging off the table.

If the fabric is hanging off the table during

218

 

 

embroidery, the embroidery unit will not move

 

 

 

freely. Place the fabric so that it does not hang

 

 

 

off the table or hold the fabric to keep it from

 

 

 

dragging.

 

 

 

 

 

 

Fabric is snagged or caught on something.

Stop the machine and place the fabric so that

—

 

 

it does not get caught or snagged.

 

 

 

 

 

 

Embroidery frame was removed during sewing

If the presser foot is bumped or the

229

 

(for example, to reset the bobbin). The presser

embroidery unit is moved during sewing, the

 

 

foot was bumped or moved while removing or

pattern will not turn out. Be careful when

 

 

attaching the embroidery frame, or the

removing or reattaching the embroidery frame

 

 

embroidery unit was moved.

during sewing.

 

 

 

 

 

 

Stabilizer is incorrectly attached, for example, it

Attach the stabilizer correctly.

200

 

is smaller than the embroidery frame.

 

 

 

 

 

 

352