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B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
If you are having difficulty wi th your machine B

Troubleshooting and Routine

Maintenance B
Printing
Difficulty Suggestions
No printout Check the interface cable connection on both the machine and your computer.
Make sure the machine is pluggg ed in and not turned off.
One or more ink cartridges are empty. (See Replacing the ink cartridges
onpage 63.)
Check to see if the LCD is showing an error message. (See Error messages
onpage 58.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes. Right-
click and choose Brother DCP-XXXX(where XXXX is your model name), and
make sure that ‘Use Printer Offline’ is unchecked.
Poor print quality Check the print quality. (See Checking the print quality onpage 68.)
Make sure that the Printer Driver or Paper Type setting in the menu matches the
type of paper you are using. (See Printing for Windows® or Printing and Faxing for
Macintosh® in the Software User's Guide on the CD-ROM.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to t wo years if kept in t heir original packag ing.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stor ed properly before use.
Try using the recommended types of paper. (See Acceptable paper and other
media onpage 10.)
The recommended environment for your machine is between 20° C to 33° C (68°
F to 91° F).
White horizontal lines ap pear in text
or graphics.
Clean the print head. ( See Cleaning the p rint head on page 67.)
Try using the recommended types of paper. (See Acceptable paper and other
media onpage 10.)
The machine prints bla nk pages. Clean the print head. (See Cleaning the prin t head on page67.)
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment onpage69.)