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Printed text or i mages are skew ed. Mak e sure the paper is load ed properly in the pa per tray and the pape r side guide
is adjusted correctly. (See Loading paper and other media onpage 14.)
Make sure the Jam Clear cover is set properly.
Smudged stain at the top c enter of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media on page10.)
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other media onpage10.) Don't handle the paper until the ink is dry.
Stains appear on the r everse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page66.)
Make sure you are usin g the paper suppor t flap. (See Loading paper and other
media on page14.)
The machine prints den se lines on
the page.
Check ReverseOrd er in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click Settings, and uncheck Bi-Directional
Printing.
Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’
printing.
Check that the paper size settin g in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending an d printing time. Tr y the other quality set tings in the printe r
driver Basic tab. Also, click the Settings tab, and make sure you uncheck Colour
Enhancement.
Set the borderless fea ture off. Borderless printing is slower than normal printin g.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User's Guide on the CD-ROM.)
Colour Enhancement is not
working properly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. U se at least 24 bit colour dat a with the Colour
Enhancement feature.
Machine feeds mult iple pages Make s ure the paper is loade d properly in the pape r tray. (See Loadin g paper and
other media onpage 14.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are usin g the paper suppor t flap. (See Loading paper and other
media on page14.)
Printed pages re-feed and cause a
paper jam.
Make sure you pull out the paper support until it clicks and u nfold the paper
support flap.
Machine does not print from Paint
Brush.
Try setting the Display setting to ‘256 colours’.
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolutio n. (See Printing for Windows® or Printing and
Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)
The machine cannot print f ull pages
of a document.
Out of Memory message occurs.
Reduce the printing resolution. (See Printing for Windows® or Printing and Faxing
for Macintosh® in the Software User's Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduc e the graphic
quality or the number of font sizes withi n your application software.
Printing (Continued)Difficulty Suggestions