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Brother FAX-235, FAX-236, FAX-335MC Troubleshooting and Maintenance

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TROUBLESHOOTING AND MAINTENANCE

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Troubleshooting and Maintenance

Troubleshooting

Error Messages

You may occasionally encounter a difficulty with your fax machine or telephone line.

If this happens, your fax machine often identifies the problem and displays an error

message. The list below explains the most common error messages.

A poor quality phone line resulted in a

communications error. Try the call again.

You have requested a polling call from another

party, but the other fax machine is not in Poll

Waiting mode.

The cover is not completely closed.

The fax paper is jammed in the cutter.

Open the cover.

Unplug the power cord.

Pull up the blue release lever on the print head unit and raise it.

Gently turn the paper roll toward the front of the machine to roll out the jammed paper.

COMM.ERROR XX XX

CONNECTION FAIL

COVER OPEN

PLS CLOSE COVER

CUTTER JAM

PLS OPEN COVER

CUTTER JAM

REMOVE PAPER

Recording paper

Contents

Main If You Need to Call Customer Service Trademarks Compilation and Publication Notice Table of contents Page Page Page Page Page Introduction Using This Manual Finding Information Fax Tones and Handshake ECM (Error Correction Mode) (For FAX-335MC Only) 1 - 3 FAX-235 and FAX-236 Control Panel Overview (FAX-236 panel is the same as FAX-235) 1 2 13 FAX-335MC Control Panel Overview 3 4 5 2 7 10 11 18 17 16 1 Location and Connections Caution Packing List Choosing a Location Load the recording paper Assembly Page About Brother Paper Connections Connecting the Machine WARNING Attach the document support Multi-Line Connections (PBX) If you are installing the fax machine to work with a PBX: Custom Features on a Single Line Connecting an External Telephone Answering Device (TAD) (TAD Cannot Be Connected in Some Countries) Sequence Page On-Screen Programming User-Friendly Programming Function Mode Alternating Displays FAX: NO. & START COPY: PRESS COPY Function Selection Table 3 - 3 3 - 4 Initial Setup Getting Started Setting Station ID Details for Entering Text Inserting spaces FAX: TEL: Making corrections NOTICE Setting Beeper Volume Setting the Speaker Volume Setting the Ring Volume Memory Storage Key Lock System Using Key Lock System PASSWORD:---- Setting Up the Key Lock System for the First Time NEW PASSWD:---- Page Switching OFF Key Lock System PASSWORD:---- Setup Receive Basic Receiving Operations Select Answer Mode To select or change your Answer Mode Setting Ring Delay FAX/TEL SIGNAL SELECT <- -> & SET Setting Melody for Rings (FAX-335MC only) Page Fax Detect Advanced Receiving Operations Operation from External or Extension Telephone For FAX/TEL Mode Only Remote Call Transfer (Semi-DECT Management) To transfer telephone call to the fax machine Polling REMOTE ACT.:ON ACT.CODE:*51 DEACT.CODE:#51 ACT.VOICE:*81 Page Page Setup Send Automatic Document Feeder (ADF) ADF (Automatic Document Feeder) Page Basic Sending Operations Composing Electronic Cover Page (For FAX-236/335MC Only) 1.COMMENT OFF 4.CONFIDENTIAL 2.PLEASE CALL 3.URGENT Page Using a Printed Cover Page (For FAX-236/335MC Only) Cover Page Message (For FAX-236/335MC Only) Page Advanced Sending Operations Page Page Page Page QUICK-DIAL Numbers and Dialing Options Storing Numbers for Easy Dialing Storing One Touch Dial Numbers/Storing Junk Fax/Call Numbers Storing Speed Dial Numbers/Storing Junk Fax/Call Numbers SPEED-DIAL? # #05: Changing One Touch and Speed Dial Numbers Setting Up Groups for Broadcasting (For FAX-335MC Only) SELECT ONE-TOUCH Dialing Options Manual Dialing SETUP GROUP:GO G01:*O3#O9_ Page Search Redial Answering Calls with the Speaker phone (For FAX-335MC Only) Broadcasting (For FAX-335MC Only) Page Telephone Services Custom Features Distinctive Ring (For Singapore and Hong Kong) Page Printing the Caller ID Log Viewing the Caller ID Log Returning a Call from the Log Registering a Caller ID Number Message Center (For FAX-335MC Only) Message Center Mode Flexible Memory Settings (Message Store) Page Page Playing Voice Messages Printing a Fax Message Backup Printing Option Erasing Messages PRINT DOC? 1.YES 2.NO Page ICM Recording Monitor Recording a Conversation Fax Forwarding/Paging Programming a Fax Forwarding Number FWD#: Page Remote Retrieval Remote Commands Page Page Page Making Copies Copy Functions Making a Single Copy Copy Options: Single or Multiple Copies, Sort/Stack (For Fax-335MC Only) Page Printing Reports Fax machine Settings and Activity To Print a Report 1.TRANSMISSION 2.JOURNAL 3.QUICK-DIAL 4.TEL.INDEX 5.SYSTEM SETUP 6.MEMORY STATUS Page Important Information WARNING Troubleshooting and Maintenance Troubleshooting Error Messages Page SCANNER ERROR Recording Paper Jam If You Are Having Difficulty with Your Fax Machine Printing or Receiving Faxes PRINT:PRESS COPY QUIT:PRESS STOP Phone Line or Connections Sending Faxes Handling Incoming Calls Specifications Page Glossary Page Page Index A B C D J M O P Q Page REMOTE RETRIEVAL ACCESS CARD R - 1 Using Remote Retrieval Access Code (For FAX-335MC Only) Listen to Voice Messages Retrieve a Fax Change Paging/Fax Forwarding Setting Remote Commands Check Receiving Status Change Answer Mode Using Remote Access Code Exit Remote Operation R - 2