Brother FAX-T104, FAX-T106 13

13 - 1 Troubleshooting and routine maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this

happens, your fax machine identifies the problem and displays an

error message. The most common error messages are shown

below.

13 Troubleshooting and routine

maintenance

IMPORTANT

For technical help, you must call the country where you bought

the fax machine. Calls must be made from within that country.

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

BT CALL SIGN ON The fax machine is set BT

Call Sign to ON. You

cannot change the

Receive Mode from

Manual to another mode.

Set BT Call Sign to OFF.

(See BT Call Sign (U.K.

only) on page 5-14.)

CHECK PAPER

RELOAD PAPER

PRESS STOP KEY

The fax machine is out of

paper or paper is not

properly loaded in the

paper tray.

Refill the paper or remove

the paper and load it again. If

this error appears while

receiving a fax, load paper to

restart printing. If you were

copying or printing reports,

load paper and try again.

(See How to load paper on

page 2-2.)

The paper is jammed in

the fax machine. See Paper Jam on page

13-5.

COVER IS OPEN

CLOSE COVER

The cover is not closed

completely. Close the cover.

DOCUMENT JAM

REMOVE JAM

PRESS STOP KEY

The documents were not

inserted or fed properly, or

were too long.

(See Document Jam on

page 13-4.)

Insert the document again.

The document is jammed

in the fax machine. See Document Jam on page

13-4.

LINE DISCONNECT The other person or other

person’s fax machine

stopped the call.

Try to send again.

MEMORY NEAR ZERO

CLEAR MEMORY

The fax machine is almost

out of memory. Clear the faxes and

scheduled jobs from the

memory.

—OR—

Print the faxes that are in the

memory. (See Printing a fax

from the memory (FAX-T104

only) on page 5-8.)

Contents

Main Page i APPROVAL INFORMATION Compilation and Publication Notice Page iii Safety precautions To use the fax machine safely iv Choosing a location IMPORTANT SAFETY INSTRUCTION Page Page Table of Contents vii 1 2 3 5 6 ix 7 8 9 x 10 11 12 13 G S Page 1 - 1 Using this Guide Finding information Symbols used in this Guide 1 Part names Front view Back view 1 - 3 FAX-T104 control panel overview Page 1 - 5 FAX-T106 control panel overview Page 1 - 7 About fax machines Custom features Do you have BTs Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake ECM (Error Correction Mode) 1 - 9 Connections Connecting an external telephone Connecting an external telephone answering device (TAD) Sequence Connections Recording outgoing message (OGM) on an external TAD 1 - 11 Using extension telephones (For U.K. only) Page 2 - 1 About paper Paper specifications for the paper tray Handling and using plain paper 2 Page 3 - 1 User-friendly programming Menu table Memory Storage 3 Navigation keys 3 - 3 Page 3 - 5 Page 3 - 7 4 4 - 2 Setting the Station ID Entering text Inserting spaces Making corrections Repeating letters Special characters and symbols 4 - 4 Setting the Beeper Volume Setting the Speaker Volume Setting the Ring Volume Setting the Phone Line Set PABX and TRANSFER Setting Tone or Pulse dialling mode Page Basic receiving operations Choosing the Receive Mode 5 5 - 2 To select or change your Receive Mode Setting the Ring Delay Setting the F/T Ring Time (FAX/TEL mode only) Recording the Fax/Tel Outgoing Announcement (F/T MESSAGE) (FAX-T106 only) 5 - 4 Fax Detect Printing a reduced incoming fax (Auto Reduction) Reception into memory Receiving a fax at the end of a conversation 5 - 6 Advanced receiving operations Operation from extension telephones For FAX/TEL mode only Remote Call Transfer To transfer a telephone call to the fax machine Changing the remote codes Page Page 5 - 10 Telephone Services Caller ID (Caller IDentification) (U.K. only) Advantages of Caller ID For Business At Home Set the Caller ID to ON How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machines Memory 5 - 12 Selecting a Caller ID from the Memory for Call Reply To Activate Certain Network Services When Using Call Reply Clearing the Caller ID Stored in Memory (FAX-T106 only) Printing Caller ID List 5 - 14 BT Call Sign (U.K. only) To enable the machine to work with BT Call Sign (Only with your external phone) How to dial 6 6 - 2 Fax Redial How to fax Automatic transmission Manual transmission Sending a fax at the end of a conversation Basic sending operations Sending faxes using multiple settings 6 - 4 Contrast Fax resolution Multiple Resolution Transmission Cancelling a fax in progress Cancelling a scheduled job 6 - 6 Advanced sending operations Composing the electronic Cover Page Composing your own comments Page Page Page Page Setting up Polled Transmit (Standard) Setup for Polling Transmit with Secure Code 6 - 12 Secure Polling Memory Transmission Out of Memory message Interrupting Delayed Fax and Polled Transmit jobs TX Lock System Page Storing numbers for easy dialling Storing One-Touch Dial numbers 7 options 7 - 2 Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers Setting up Groups for Broadcasting 7 - 4 Dialling options Manual dialling On Hook dialling One-Touch dialling Speed-Dialling 7 - 6 Search Pause Mute Answering Calls with the Speaker Phone (FAX-T106 only) Page 8 - 1 Fax Forwarding Setting up Fax Forwarding 8 (FAX-T104 only) Setting Fax Storage Turning off Remote Fax Options Setting your remote access code Page Remote commands Page Message Manager Mode Setting Up Message Manager Setting up voice store 9 (FAX-T106 only) Page Page 9 - 4 Activating Message Manager Mode Message Indicator What Happens When the Memory Is Full? Playing Voice Messages Printing a Fax Message Backup Printing Option Page Setting the Toll Saver ICM Recording Monitor Recording a Conversation Page Remote commands Page Page 10 - 1 FAX settings and activity Customizing the Transmission Verification Report Setting the Journal Period 10 Printing reports How to print a report 11 - 1 Using the fax machine as a copier Copy operations 11 Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge 12 15 16 Trademarks Shipment of the fax machine 13 - 1 13 maintenance Page 13 - 3 Page Page If you are having difficulty with the fax machine 13 - 7 Page Page Page Page G G - 2 Page S - 1 General Copy S Fax I I - 1 The items in all upper case represent LCD messages. A B C G H I J L I - 3 S T U V Accessory List M Using Remote Access Code Exit Remote Operation Change Receive Mode A - 2 Change Fax Forwarding Setting Setting Change Fax Forwarding Play/Record Outgoing Message