Brother MFC-8670DN

Troubleshooting and routine maintenance

125

gPut the drum unit and toner cartridge

assembly back in the machine.

hClose the front cover.

Paper is jammed in the duplex tray

(MFC-8660DN, MFC-8670DN,

MFC-8860DN and MFC-8870DW only) C

aPull the duplex tray completely out of the

machine.

bPull the jammed paper out of the

machine or the duplex tray.

cPut the duplex tray back in the machine.

Paper is jammed inside the drum unit

and toner cartridge assembly C

aPress the cover release lever to open

the front cover.

bTake out the drum unit and toner

cartridge assembly.

Contents

Main If you need to call Customer Service http://www.brother.com/registration Brother numbers Register your product http://www.brother.com/registration FAQs (frequently asked questions) http://solutions.brother.com Ordering accessories and supplies http://www.brothermall.com http://www.brother.ca Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Page Brother One-Year Limited Warranty and Replacement Service Brother One Year Limited Warranty and Replacement Service BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General 1 General information 2 2 Loading documents and paper 11 3 General setup 18 Section II Fax 5 Sending a fax 30 6 Receiving a fax 40 7 Phone services and external devices 46 8 Dialing and storing numbers 55 9 Remote fax options 63 10 Printing reports 70 11 Polling 72 Section III Copy 12 Making copies 76 Section IV Software Section V Appendixes A Safety and Legal 88 B Options 99 C Troubleshooting and routine maintenance 102 Page Section I General Using the documentation Symbols and conventions used in the documentation Accessing the complete Users Guide Viewing documentation General information c d e How to find Scanning instructions Software User's Guide: PaperPort User's Guide: 1 a b c d e How to find Scanning instructions Accessing Brother Support (For Windows)1 Control panel overview MFC-8460N, MFC-8660DN, MFC-8670DN, MFC-8860DN and MFC-8870DW have similar control panel keys. 91011 12 3 34 5 987 Function Lock Status LED indications The LED indications shown in the table below are used in the illustrations in this chapter. When the power switch is off or the machine is in Sleep mode, the LED is off. Loading documents Using the ADF a b c Loading documents and paper Using the scanner glass a b c Acceptable paper and other media Recommended media Handling and using media Paper capacity of the paper tray Loading paper and other media Loading paper a b c a b c Loading Envelopes Printable Area Printable Area for copies Printable Area when printing from a computer General setup Mode timer a b Paper settings a b Tray use in Copy mode a b Tray use in Fax mode a b Tray use in Print mode a Volume Settings Ring volume a b Beeper volume Automatic daylight savings time a b Ecology features Toner save LCD Contrast a b Security features Security Setting Lock Setting up the password b b c Turning Setting Lock off b Secure Function Lock Setting the password for the administrator c Setting up the Public user b c d e Setting up restricted users b c i d e b c Turning Secure Function Lock off b c Switching Users a b c Section II Fax Sending a fax Entering fax mode Sending a single-sided fax from the ADF b c Sending a 2-sided fax from the ADF (MFC-8670DN, MFC-8860DN and MFC-8870DW only) b c e f g b c Canceling a fax in progress Broadcasting c d e Canceling a Broadcast in progress Additional sending operations Sending faxes using multiple settings b Electronic cover page Composing your own comments c d e f Send a cover page for all faxes c d Contrast c d Changing fax resolution To change the fax resolution for the next fax c To change the default fax resolution b c Dual access Real time transmission Sending in real time for all faxes b c Sending in real time for the next fax only b c Overseas mode d Delayed faxing c d Delayed batch transmission b Checking and canceling waiting jobs a b c Sending a fax manually Manual transmission d e Sending a fax at the end of a conversation a b c Out of Memory message Receiving a fax a b 01.Receive Mode Fax/Tel Select ab & OK Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay b c F/T Ring Time b c Setting the Print Density b c Additional receiving operations Printing a reduced incoming fax b c Duplex (2-sided) printing for Fax mode (MFC-8670DN, MFC-8860DN and MFC-8870DW only) b c b Receiving a fax at the end of a conversation a b c Printing a fax from the memory a Phone line services Phone services and external devices Distinctive Ring What does your telephone companys Distinctive Ring do? What does Brothers Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to register a b c d e f Turning off Distinctive Ring a b Caller ID Viewing Caller ID List a Connecting an external TAD (telephone answering device) Connections a b c d e f a b c Special line considerations Roll over phone lines Two-line phone system Converting telephone wall outlets Installing machine, external two-line TAD and two-line telephone Multi-line connections (PBX) External and extension phones Operation from extension telephones If you answer a call and no one is on the line: a For Fax/Tel mode only Connecting an external phone Using a cordless external handset Using remote codes Fax Receive Code Page Dialing and storing numbers How to Dial Manual dialing One-Touch dialing Speed-Dialing a b c LDAP Search (MFC-8860DN and MFC-8870DW only) Fax redial Storing numbers Storing a pause Storing One-Touch dial numbers MFC-8460N, MFC-8660DN and MFC-8670DN: a a b c e f a b c e MFC-8860DN and MFC-8870DW: a b c e f g h Changing One-Touch and Speed-Dial numbers a a b c d e i j Dialing access codes and credit card numbers Pause Tone or Pulse (For Canada only) Remote fax options Fax Forwarding b c d e Paging b c d Fax Storage b PC Fax Receive b c d Changing Remote Fax Options Turning off Remote Fax Options b Remote Retrieval Setting a remote access code a b Using your Remote Access Code a b c d e a b c d e Remote fax commands Printing reports Fax reports Transmission verification report a b Reports How to print a report a b Polling Polling receive b c Sequential polling Polled transmit Setup for polled transmit c d Page Page How to copy Entering copy mode Making a single copy Making multiple copies Making copies Contrast:- + Quality :Auto Enlg/Red:100% Tray :MP>T1 Press ab or Start Copy options Changing copy quality a c d a b c d Enlarging or reducing the image copied a c d e g Making N in 1 copies or a poster (page layout) Important a c g h i If you are copying from the ADF: If you are copying from the scanner glass: Duplex (2-sided) copying (MFC-8670DN, MFC-8860DN and MFC-8870DW only) Duplex Copy a c d e f a c d e f Page Tray Select a c d Out of Memory message Page Software and Network features Section V Appendixes A Choosing a location Safety and Legal To use the machine safely Page Page Important Information Standard telephone and FCC Notices Page Important Importantabout the interface cable Industry Canada Compliance Statement (Canada only) Disconnect device LAN connection Laser safety FDA regulations Important safety instructions Trademarks B Options Options Optional Paper Tray (LT-5300) Memory Board DIMM types Installing extra memory a b c d e C Troubleshooting If you are having difficulty with your machine C Troubleshooting and routine maintenance Printing or Receiving Faxes Phone Line or Connections Sending Faxes Handling Incoming Calls Menu Access Copy Quality Difficulties Printing Difficulties Handling Incoming Calls (Continued) Scanning Difficulties Software Difficulties Printing Difficulties (Continued) Paper Handling Difficulties Software Difficulties (Continued) Print Quality Difficulties Network Difficulties a b i c d e f a b c d e f g h i Improving the print quality Page Page a b c d Page Setting Dial Tone Detection a b Phone line interference a b Error messages Page Page Page Checking if the machine has faxes in its memory a b Sending faxes to another fax machine a b Sending faxes to your PC a b c d Page Document is jammed at the output tray a b Document is jammed in the duplex slot (MFC-8670DN, MFC-8860DN and MFC-8870DW only) a b Paper jams Paper is jammed inside the machine a b c d e f g Page Page c d f e Routine maintenance Cleaning the outside of the machine Page Cleaning the scanner glass b c Cleaning the laser scanner window a b c d e f Cleaning the corona wire a b c e d a b c d Replacing the toner cartridge (TN-550/TN-580) Replacing the toner cartridge b Page Replacing the drum unit (DR-520) c d e f g Replacing periodic maintenance parts Packing and shipping the machine b c d Machine Information Checking the serial number a b Checking the page counters a b D Menu keys On-screen programming Menu table a b c a b c d e Menu Table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Page E General Specifications Print media Fax Copy Scan Print Interfaces Computer requirements Page Ethernet wired network Ethernet wireless network (MFC-8870DW only) Authentication and encryption for wireless users only Authentication method Encryption methods Network key Wi-Fi Alliance certification F Glossary Page Page Page G Index A B C E F G H J L M N O Q R S T V W Page Page Visit us on the World Wide Web http://www.brother.com