BT 1500 manual Help and advice, Telephone problems Possible cause Solution

Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197

Help and advice

If you have any problems using your Quartet 1500, this section will give you the most common, easy to follow solutions.

Telephone problems	Possible cause	Solution
• No dialling tone.	Telephone not connected to	Plug the telephone into the
	telephone line.	telephone line.
• Telephone will not dial out.	Mains disconnected.	Ensure the power supply is
		correctly fitted and switched on.
	Power cut.	Wait until the power is restored.
		Replace handset on base unit for
		10 seconds and try again. If this
		does not work, disconnect the
		handset battery from the handset
		for 10 minutes. Also disconnect
		the mains power.
		Then reconnect the base unit to
		the mains and then replace the
		handset on the base unit for 10
		seconds and try again.
• Telephone cannot receive calls.	Handset battery pack is discharged.	Place the handset on the base
		unit and recharge it for 24 hours
		ensuring the CHARGING light
		is on.
	Handset not registered.	Register the handset, see page 35.

•You have dialling tone but the telephone will not dial out.

You may be trying to use tone dialling on a pulse dialling exchange.

You are connected to a PBX and are not dialling the access code.

See page 39 to change to pulse dialling.

Use the PBX access code.

See page 39 for more information on switchboard use.

• Handset does not ring and	Handset battery pack is	Place the handset on the base
there is no IN USE light on	discharged.	unit and recharge it for 24 hours.
handset.

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