50 General information
Freestyle 610 – Edition 3 – 07.04.06 – 7332
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
The conditions of this guarantee are:
•The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
•Proof of purchase is required.
•The equipment is returned to BT or its agent as
instructed.
•This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
•This guarantee does not affect your statutory
rights.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is
required so please keep your receipt.
Enter your base PIN here:
[ / / / ]
(See page 33for more information)
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning it, please read the ‘Help’
section beginning on page 45, or contact the
BT Freestyle 610 Helpline on 0870 605 8047,
8am–8pm, Monday to Saturday and 10am–3pm,
Sunday, or email bt.helpdesk@suncorptech.com
In the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement
or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, Helpdesk
Solutions on 0870 240 5029 or a local qualified
repairer.
If you have to return your BT Freestyle 610
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office.