Warranty & Repair Policy:
All Butler Audio products are manufactured using the finest parts and materials available. Butler Audio Tube Driver Blue home audio amplifiers are warrantied against manufacturing defects in material and workmanship for a period of five (5) year from the original date of purchase, if purchased at an authorized Butler Audio retailer. The original purchaser must complete a Butler Audio Warranty Registration Card including the purchase date and the authorized Butler Audio Dealer name and address and mail it to Butler Audio Inc., Warranty Dept., PO Box 460572, Aurora, CO
During the warranty period, Butler Audio will repair or replace (at its sole discretion) without charge, (pending inspection of the product’s condition) valid defects in material and workmanship. If an amplifier is determined to be defective within the first 90 days from the original date of purchase, Butler Audio will replace the defective amplifier with another new amplifier or with an amplifier we deem to be equivalent
This warranty does NOT cover the following :
a)Damage to any of the metalwork (i.e. heatsink, endplates, etc.)
b)Damage caused by abuse, misuse, accident, theft or any act of GOD
c)Damage caused by improper use or installation
d)Any cost or expense related to removal,
e)Service performed by anyone other than Butler Audio, Inc
f)Subsequent damage to other components
g)Any amplifier not purchased from anauthorized Butler Audio retailer
h)Any amplifier purchased outside the USA. Amplifiers purchased in another country are covered only by that country’s distributor and not by Butler Audio.
Any removal, alteration or tampering of the serial numbers or tampering with the inside of the amplifier will result in voiding the warranty.
Butler Audio reserves the right to determine and make final judgment as to the cause(s) of any defects. Any product determined to be free from defects will be returned, freight collect.
No person is authorized by Butler Audio to assume any other liability in connection with the sale of these products.
Return (RMA) Procedures
Product(s) determined to be defective require a Return Merchandise Authorization number (RMA#) to be issued by Butler Audio prior to return. To receive an RMA#, completely fill out the Butler Audio RMA form and fax it to the main office. Once received, an RMA number (RMA#) will be issued and faxed back. Returns will NOT be accepted without an RMA#. All returns must be packaged in their original box to prevent damage during shipping and must include a copy of the RMA form. Restocking charges will apply for any and all missing parts or repackaging materials. No credit invoices will be issued (repair or exchange only). Please call, email or fax:
Butler AUDIO
Attn: Service Dept.
PO Box 460572 Aurora, CO
Ph: (303)
Service Information and updates may be found at www.butleraudio.com
Returns must be sent prepaid via UPS/FedEx or similar carrier to facilitate any necessary tracking. The RMA number issued must be clearly marked on the outside of the shipping box. Butler Audio assumes no responsibility for damage incurred during shipping. A copy of the completed RMA form showing the assigned RMA#, signed by an authorized Butler Audio representative and a copy of the original sales receipt must accompany all returns. All returns are processed in the order they are received. Repaired unit(s) will be returned by the same shipping method they were received in (i.e. Ground, Next Day Air, Second Day Air, etc.). If expedited return service is required or requested, please contact your Butler Audio representative for details.
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