Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the option of returning the full product to the Dealer/Retailer for a replacement or credit. The
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to obtain details of our repair/replacement procedure.
Returning a product for repair❑Creative Labs requires that all returns for repair/replacement must first be issued with an authorisation number, therefore you need to contact Technical Support to receive this number.
❑Technical Support will communicate how to return the product in question for
repair/replacement.
❑You should only return the hardware item in question and return it to the address provided by Technical Support. Please retain all software, accessories and the original packaging.
❑Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item.
❑After receiving the hardware, Creative will process the return.
Creative may replace or repair the product with new or reconditioned parts, and the faulty parts will become the property of Creative. The warranty period for your repaired/replacement item is 90 days from the date of shipment from Creative, or what is left on the original item’s warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from zones with special tax status, you must complete the relevant customs documentation before shipping the product.
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