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Troubleshooting
A low hum or buzz sound can be heard
Power cords or lighting placed near this product.
Analogue inputs not connected securely.
Sound is not audible from one channel
Speaker connections disconnected.
Speaker set to “None” in OSD setup menu.
Sound cuts off when listening to music or there is no sound even though power is ON
Speaker impedance is less than prescribed for the 650R. The unit is not adequately ventilated and may be overheating.
Low bass or “phasey” response
Speaker polarity
An unusual hissing noise is heard when listening to a radio broadcast in stereo, but not heard when listening in mono
A slight noise may be heard because the method used for modulation of FM stereo broadcasts is different than that used for mono broadcasts.
Aerial quality also effects the level of hiss heard.
Noise is excessive in both stereo and monaural radio broadcasts
Poor location and/or direction of the antenna.
Transmitting station is too far away.
No sound from the rear speakers
Source being played is not recorded in surround sound.
Speaker/s set to “None” in OSD setup menu.
A stereo mode has been selected.
No sound from the centre speaker
Centre speaker has been set to “None” in OSD setup menu. A stereo mode has been selected.
No sound from the subwoofer
Sub has been set to ‘Off’ in the OSD setup menu or via the remote.
DTS Neo:6, DD PLII/IIx modes (which have no LFE channel) have been selected with all speakers set to “Large”.
Remote control is not working
The batteries are flat.
The remote is too far from the receiver or out of the effective range.
No sound from speakers when connected to a digital input
Audio input type is set to analogue (check display). Press the Audio Input Type button to switch to digital.
No sound from speakers when connected to an analogue input
Audio input type is set to digital. Press the Audio Input Type button to switch to analogue (check display).
Audio input type can also be set in the Input/Output Setup menu of the OSD.
No Sound from any speakers
Receiver is set for
By entering the OSD menu, selecting the input/output setup menu, the Preamp out setting can be changed from ‘Normal’ to
No Sound from front speakers, but rear speakers work
Receiver is set for ‘Ext 2Ch’ operation (See para 7.1).
By entering the OSD menu, selecting the input/output setup menu, the Preamp out setting can be changed from ‘normal’ to ‘Ext. 2 Ch’. This disables the internal amplifiers for the front channels when an external amplifier is being used to drive those channels. Reset this to ‘Normal’ to restore sound.
Maximum or Minimum (mute) volume level can no longer be achieved. (Display will not reach 0db or - 89db)
If the front left and right channels are adjusted using the OSD Level Calibration (balance) settings up or down to provide an
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