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Cambridge SoundWorks 18-602788EN-GB Overview of the Avaya one-X Mobile Call Back Feature

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Making Calls Using the Call Back Feature

16 Avaya one-X™ Mobile User Guide for iPhone February 2008

Overview of the Avaya one-X Mobile Call Back Feature

Step 1: Enter or select the number you want to call, and then select Call Back. This tells your

corporate telephone system (or PBX) to initiate the call. (You can select Call Back from multiple

locations within the Avaya one-X Mobile application. See the locations listed on the previous

page.) After you select Call Back, you then select the phone you want to use. This will usually,

but not always, be your iPhone.

Step 2: Your corporate telephone system calls the phone you selected to use. You answer the

call and press the 5 key. The phone you answer the call on will usually be your iPhone, but it

could be any phone included in your list of Send Calls destinations, such as your home phone

or a hotel room phone. The following illustration shows your iPhone.

Step 3: While you wait, your corporate telephone system calls the person you want to talk to.

Step 4: You can begin talking after the other phone is answered by a person or voicemail

system.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX

User initiates call in Avaya one-X

Mobile, and the PBX is notified.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX

PBX calls mobile device. User answers

and presses the 5 key.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX

Standard voice connection is

established between mobile device

and PBX.

PBX calls the phone the user

wants to talk to.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX Called phone is answered, and

call is established with the

mobile device via the PBX.

Contents

Main Page Contents Page Initial Setup Prerequisites Set up your account Page Log in for first-time use 8 Create a bookmark Getting Started Key Features Page About Avaya one-X Mobile Web About this Guide Access the Application About the Avaya one-X Mobile Home screen Page Making Calls Using the Call Back Feature Overview of the Avaya one-X Mobile Call Back Feature Make a call from the Home screen Make a call from your New Voicemail inbox Make a call from the Call Log Make a call from your Phonebook Make a call from the Corporate Directory 20 Make a call from a Quick Entry number Switch from your iPhone to your office phone Switch from your office phone to your iPhone Managing Incoming Calls Using the Send Calls Feature About Send Calls Destinations Select the phones to which calls are routed Set a Quick Entry number to which calls are routed Send all calls to Voicemail Route calls as defined by Automatic by Schedule Listening to Voicemail Listen to a new voicemail message Listen to a saved voicemail message Save a voicemail message Delete a voicemail message Save a contact to your Phonebook Send an e-mail to a contact Using the Call Log View the Call Log Delete a call Save a contact to your Phonebook Managing voicemail from the Call Log Listen to a voicemail message from the Call Log Save a voicemail message from the Call Log Delete a voicemail message from the Call Log Page Page Using the Phonebook View your Phonebook contacts Search your Phonebook for a contact Add a Phonebook contact Delete a Phonebook contact Edit a Phonebook contact Change VIP status of a Phonebook contact Send an e-mail to a Phonebook contact Change the Block setting Page Using the Corporate Directory Search Corporate Directory for contact Save a Directory contact to your Phonebook Page Changing the Avaya one-X Mobile Settings Change the Corporate Voicemail extension Change the Voicemail Notification setting Change the Call Back setting Change the Sort Order setting Change the Call Back Delay setting Page Index A B C H Q R S T V